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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 26 reviewers.
Rated 1 out of 5 by Not recommended for kitchen- a couch in the kitchen? I purchased this for our kitchen- 36", 48" and corner benches- in 2008 in a brown twill that was listed as "spot clean".The spots I have tried to clean never come out. I love that it has storage but just from normal everyday use the sides are wearing through and you can see the foam padding coming through. Also the webbing on the 36" came undone and now I have pillows stuffed inside the storage area so that people can still sit on it. The corner piece is the only one that is still in good condition but that is becuase it is rarely used. We take very good care of our furniture and do not use it hashly at all. A couch in the kitchen? What was I thinking?! June 15, 2016
Rated 5 out of 5 by Perfect solution to small eating area The Coventry Sectional is perfect for our small eating area. We call it our breakfast nook. I get so many compliments from visitors. It's always "tidy" looking and I'm not always straightening chairs. May 13, 2016
Rated 5 out of 5 by Well made, perfect for our kitchen seating area We are very happy with the Coventry Sectional! We purchased four pieces, all with storage (except corner bench), and each one is upholstered with excellent attention to detail. The firm seats are perfect for dining. The storage areas underneath are very large and lined in light colored fabric, making it easy to organize and find stored items. It arrived on time and was packaged very well in cardboard to ensure safe arrival, but thankfully no crating, so we were able to recycle all the packing materials at curbside. We bought this to help create a dining area next to our kitchen where our baby to go "free range" while we cook. (We use a baby gate to block off access to the kitchen, of course.) When we have company, his toys store away easily. So, we have a very tidy, functional and stylish area that is also baby friendly. It was a great investment! The only cons are as follows: 1) It smells a bit chemically, but I expect that to fade within a few weeks. 2) One of the hinges squeaks, but I don't want to oil it for fear of staining the fabric, so hoping that will work itself out as well. March 7, 2016
Rated 3 out of 5 by Only one issue Received my pieces and created a u-shape dining area with an oval table. Looks absolutely beautiful. Very comfortable and very well made. MY CRITIQUE - COULD HAVE BEEN A 5 STAR!: Since my dining room is on a tile floor, the pieces came apart very easily when getting in and out. I was worried my 84 yr old father would fall between the pieces! I put Gripeez pieces under each leg and now they don't move. Had I not thought of a resolution, I would have had to return it for the danger of people falling through as the units slid apart. I would highly recommend Ballard design a discreet locking system between pieces or at least place a disclaimer that if placed on smooth floor, the pieces easily will separate. Or offer an option on the bottom of the legs to prevent slippage. June 13, 2015
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB038-Coventry Sectional: Corner Bench, and 36" Bench and 36" Bench

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