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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 12 reviewers.
Rated 5 out of 5 by Better than I imagined!!!! I bought 3 of these benches for my kitchen (2 36" and one 48") and they are comfortable, beautiful, and quality construction....truly FLAWLESS!!!! Love that I could get Sunbrella fabric since I have a 5 yr old.....exceeded my expectations in every way!!!! December 4, 2014
Rated 3 out of 5 by Cute but doesn't stand the test of family I LOVED this bench in my kitchen when we first got it. I was okay with the fact that it wasn't well padded (you could feel the frame if you sat in a certain spot) because it fit perfectly in the breakfast nook. After about a year, it needed to be slip covered (I got the black and white check). That was before baby. It's been about three years and we can't go on any longer without either paying to have it recovered or putting it on the curb. I WISH Ballard made washable covers so I could just slip cover it! Please make a slip cover before I have to craigslist it due to wear. Three years and the frame is good, the padding is okay, the fabric is so worn in the seat that it is ripping. October 26, 2014
Rated 4 out of 5 by comfortable benches It works well with our farm table. I put two of them on one side because I thought 2 separate ones would be easier to move in and out instead of 1 large one. Everyone loves them and they are comfortable. March 20, 2014
Rated 5 out of 5 by Perfect Product Comfortable, beautiful, and is the perfect firmness for use with a dining table as shown in catalogue. My only regret is that I did not order it years ago. Very high quality materials, I could not be happier! If you like it, don't hesitate to buy it. I did purchase the three piece set - two 48" benches and a corner piece, I chose just the plain bench without storage for both of the long benches. I love it! Also, I called customer service before I purchased to get advice on fabric selection and they were wonderful. February 13, 2014
Rated 5 out of 5 by Just what I was looking for Though I think the items on Ballard Designs are a shade on the pricey side, you get great quality and so many options. I wanted these for dining benches, and I ordered them with the indoor/outdoor fabric to help with durability. Spilled milk courtesy of my 3 y.o. just beads on top, so that has worked well. The fabric looks really nice and is just as pictured on line (I didn't order a swatch). It did take a long while to get to me, but I'm happy with the product. December 2, 2013
Rated 5 out of 5 by Kitchen Breakfast Bench I bought this for my kitchen table to use in my bay window. It's gorgeous and very comfortable. It shipped earlier than anticipated, which is always nice. I highly recommend this product! August 29, 2013
Rated 5 out of 5 by Exactly what I was looking for! Everything was exact! From length of time, right down to arrival at my door! Packaged perfectly so it arrived in awesome condition! I would recommend Ballard to everyone who expects perfection! May 18, 2013
Rated 4 out of 5 by a cute size bench for the nook I've been wanting to get a bench sitting for our little nook. This bench is well-made and has good supportive padding. The only wish I have is hoping that it comes in a slipcover, so if there's a stain it'll be easy to wash off. October 13, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB033-Coventry 48" Bench

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