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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Select up to 10 fabrics from above.

Rated 5 out of 5 by 6 reviewers.
Rated 5 out of 5 by A most beautiful and efficient use of limited space! I love this item! The royal blue color is a stunning match for the blue and yellow of the living area in my effiiciency apartment, and it fits as if it were custom made to do so between a blonde wood bookcase and a yellow secretary. It seats two people easily and provides storage for my extra pillows and throws when I want to cuddle up on it. It also comes in a 48" version, but the 36" was a perfect fit for the space I have available. I am so glad I ordered this! September 30, 2015
Rated 5 out of 5 by AMAZING, High Quality Piece I bought this almost a year ago right before Thanksgiving. I had in-laws coming in to town and nowhere for them to sit. I should say I coveted the set for at LEAST a year before finally pulling the trigger. I don't know why I waited so long. I have a tiny dining room and this fits perfectly in the small nook. The fabric is beautiful and the pieces are sturdy and well made. It turned my dining room from an awkward small space to a place I spend a ton of time. So comfortable! The storage is also such a nice bonus. It's held up beautifully and looks the same as it did when I purchased it. One note: While the Trilby basketweave is beautiful it's a light fabric. It's more than fine for me (single, no children) but if I had children I'd plan on having it professionally scotchguarded OR I'd look into a different fabric (maybe Sunbrella). August 13, 2015
Rated 5 out of 5 by I love love love my new banquette!!! I ordered the 36" bench, storage bench and corner piece in the vintage black ticking and I could not be happier. With a round pedestal table and 2 metal chairs with the seat cushions in same fabric, I finally have a dining area to enjoy visiting, playing cards as well as having meals. This nook calls to me and finally gets us away from the tv during meals. Sturdy, solid and very well constructed and sewn. I wish I'd bought it 2 years ago when I first discovered it! April 22, 2015
Rated 5 out of 5 by Beautiful, comfortable bench I really like this bench. It is not only beautiful, but comfortable and functional. The seat opens to provide storage which is an added benefit! The material looks just like the swatch that was provided. The bench also arrived before the date promised. Love this! November 27, 2013
  • 2015-11-24 T08:43:44.089-06:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UB036-Coventry 36" Storage Bench

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