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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Couture Drum Table/ Floor Lamp Shade 4.7 5 84 84
Burlap 18" shade didn't work I needed a large shade that had a height of at least 11 1/2". Surprisingly, you can't find many shades with that height. I was pleasantly surprised to find the shade at Ballard. I wanted to get a darker natural linen, but the linen shades in stock were too light in color, so I ordered the natural burlap. The size of the shade was good, but I didn't care for the shade itself. First, the burlap is not a tight weave. It's pretty "lacy" in that you can definitely see the styrene liner underneath. Which brings me to the second problem. The liner is white, so you not only see white underneath the burlap (making the shade look lighter in color overall), but because it's an 18" diameter shade, you see this glaring white whenever you look at the lamp. The 18" diameter is so ginormous that you see this bright white reflective material whenever you glance at the shade. It's especially bad if you are standing up and look across the room when the lamp is on. Had the liner been a tan color, I would have kept the shade. It would have eliminated the weird white glare, and would have made the burlap look like the medium tan color I was expecting. By the way, the packaging was great (lots of air packs) and the box was in good condition. The shade had a few dents but they popped out with no evidence at all. March 29, 2013
really like this shade Very attractive shade, has a nice glow when lighted. Have it on a special hand made floor lamp. Looks great! January 10, 2014
Couture Drum Floor Lamp Shade I love the couture drum floor lamp shade, my only concern was the packing; when I received the box I immediately opened it (the box was dented) and the lamp shade had a slight dent--I was able to get it out. In the future, please pack your items with better care/padding. December 20, 2011
Don't Turn On the Light. I was delighted when I received your beautiful shade. It appeared perfect in every way, the size, shape and color all complimented my floor lamp and my living room. Even the inside of the shade is perfect, white to reflect bright, pure light. You can imagine how disappointed I was when evening came and I turned on the lamp. It was no longer spa blue but beige. My entire room is cool colors. The warm beige sticks out like a sore thumb. April 17, 2014
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Product:LS406-Couture Drum Table/ Floor Lamp Shade