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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 44 reviewers.
Rated 5 out of 5 by We need slipcovers for this!! Love these ottomans. Purchased two in the Spa outdoor fabric with nailheads but there has to be a way to design easy pullover (maybe zipper at corners) slipcovers... Would love a summer beachy canvas look! Please try August 26, 2015
Rated 5 out of 5 by Love the look! Absolutely love the look of this ottoman which I had upholstered in Document Brown. Great choice to compliment solid beige couch and brown club chairs. I was not disappointed. Excellent quality. I found them to be slightly higher than my club chair. So, if the height is a concern, make sure you measure. I do not keep the ottomans in front of the chair but off to the side. December 17, 2015
Rated 5 out of 5 by Great accent This custom ottoman is perfect. The size is just right, and the nail heads really give it an expensive look. Just what I wanted February 3, 2016
Rated 4 out of 5 by Looks great! This ottoman is perfectly sized for my foyer...nice nail details and looks good from all four sides... March 16, 2011
Rated 4 out of 5 by A nice pop of color I was looking for a small chair to put in our tiny guest room but saw this ottoman and thought it would fit the bill for what I'm looking for. I ordered it in the indigo twill, and it adds a nice pop of color to the room, as well as providing some additional seating. It's bigger than I was expecting. The curve on it is very pronounced, so it lends a bit of a modern twist to a room. Very firm to sit on. The nail head trim is a nice touch. Ours arrived much more quickly than the delivery date we were told, so that was a nice surprise. September 9, 2011
Rated 4 out of 5 by Beautifully finished I had the ottoman covered in a custom fabric and was very happy with the finish. The ottoman is a lot bigger than it looks in the pictures, but fits in very well with my living room furniture. December 30, 2011
Rated 4 out of 5 by great accent furniture I purchased 2 of the ottomans with cheetah fabric and nail head trim. They arrived earlier than originally planned and all I had to do was open the box and place them in my room. So easy! They are well made (fabric lines up properly everywhere and nail head trim is a quality detail). They are perfect in front of my fireplace. The only thing I would change is giving an option to order with castors/wheels on the bottoms of the feet (instead of plastic feet) so they are a little easier to move around. I will probably buy small castors and change them myself, but it would have been nice to order them w/ wheels. September 6, 2013
Rated 3 out of 5 by This ottoman didn't meet my expectations. The fabric on this ottoman is wrinkled & there is no way to fix it unless I take it to my upholsterer. A little more attention to finishing details would have made this ottoman a standout instead of just average. February 16, 2013
Rated 2 out of 5 by Disappointed The ottoman rocks due to unbalanced feet (I tested in several rooms to be sure it was not my floor). The nail head trim has several heads smashed in while other heads are pulled away from the frame (photo). On all 4 sides, you can see the upholstery staples the trim is supposed to cover - this looks very tacky. It is worth noting that the "Antique Nail Head Trim" is not individual nails, but a cheap looking strip with every 5th head brighter gold than the others. Slight fraying is seen on various places around the trim. The fabric has horizontal white threading "lines" which are visible through the print - similar to what happens when fabric is pulled too tightly causing the weaving to become irregular (photo). The custom fabric wasn't cheap and should be in perfect condition. While it is still a beautiful piece, this is definitely not the quality I expected and paid for. Waiting to hear back from customer service. August 23, 2012
Rated 1 out of 5 by Not what I really wanted I was really looking for a bench but that was backordered with no certain date of delivery so I opted for 2 cubes. Not the look that I was going for. October 28, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UO070-Courbe Ottoman with Hand Applied Nailheads
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