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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 84 reviewers.
Rated 3 out of 5 by In the catalog and on line this appears to be dark gray or black. When it come it is an ugly army green . Unless you want to spend the time and effort to paint this, or army green goes with your decor - skip it. January 7, 2017
Rated 5 out of 5 by Beautiful Chandelier I love the simple, elegant lines. I added light shades that complete the look and dress up the chandelier very nicely. December 29, 2016
Rated 4 out of 5 by light and airy i purchased the cosette chandelier in rust for over my kitchen table. the original fixture was a black iron fixture with amber glass shades (builder basic). i love this chandelier because of the bulb placement and almost invisibility of the fixture. the light illuminates the entire room and with the bulbs facing up, i no longer feel like I'm being interrogated at my kitchen table. the old fixture had bulbs and shades that cast light down - i wasn't a fan. also, with the thin arms of this fixture, i can look into my now, well-lit kitchen and see the entire room. it doesn't obstruct my view at all. November 29, 2016
Rated 4 out of 5 by Great fixture, finish not as appeared I was so excited for the shape of this chandelier and it was absolutely perfect for our space above the kitchen table. However, we ordered it in the zinc finish and what arrived was an army green colored chandelier that looked nothing like the picture. Because I loved the shape and size, we ended up spray painting it with Rustoleum oil-rubbed bronze spray paint and then the color was perfect and now we love it in our kitchen. An easy fix, but definitely a shock when it came out of the box! Aside from that, true to Ballard Designs pieces it is very well made and sturdy. August 14, 2016
  • 2017-01-16 T07:54:35.692-06:00
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Product:LC625-Cosette 6-Light Chandelier
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