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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 75 reviewers.
Rated 5 out of 5 by Simple and Graceful I purchased the Cosette 6-Light Chandelier about a month ago. The chandelier arrived very fast, and was packaged very well. I hired a professional electrician to hang it for me. Upon getting the chandelier ready for him to hang, I followed the advice of some of the previous reviewers about the removal of the stickers on the light "sleeves". Tried the hairdryer trick, and it didn't work, leaving me with a sleeve with the paint removed in one spot. Looked terrible. I would use a sticker removal gel instead... wished I had. I contacted Ballard Designs customer service department and expressed how upset I was about this. They promptly sent out 4 more light sleeves as replacements. Thank you, Ballard Designs for the wonderful customer service. My light fixture is up, and looks just beautiful. I did have a dimmer switch installed as well... you should do this, otherwise, it is pretty bright. I love that I can adjust the brightness. I have the light fixture hanging above my kitchen table. We have an open-concept home, so the light fixture can be seen from all areas of the home. Beautiful!! December 28, 2015
Rated 5 out of 5 by Fabulous chandelier This is a beautiful chandelier with almost whimsical curliques under each light. It gives off a ton of light, wonderful for our entryway. I was very surprised when I opened the box and found what had looked decidedly black on the website, was actually grey! But I just spray-painted it a metalic charcoal and now it is exactly what I needed. Fantastic!! December 14, 2015
Rated 5 out of 5 by Lovely fixture This is a lovely chandelier selected to replace an outdated brass fixture. My husband had no difficulty with the installation. The only disappointment is that the ground wire is copper and we have to figure out how we can coat it with black so it blends in with the chain, although it's a very thin wire so wrapping tape may made it more noticeable. It would be nice if the manufacturer took care of this by using a black ground wire. I have no regrets with the purchase, it's a great looking fixture. October 1, 2015
Rated 5 out of 5 by Perfect because of its simplicity. We were looking for a chandilier that did not overpower the dining room and this was perfect. I love Ballards lighting choices. September 17, 2015
  • 2016-01-13 T09:25:00.838-06:00
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Product:LC625-Cosette 6-Light Chandelier

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