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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cosette 10-Light Chandelier 4.8 5 18 18
Lovely, just what I wanted. The chandelier arrived quickly; installation was simple. It is beautiful with a simple elegance for my entry way. September 13, 2012
statement making I have a gorgeous coffered ceiling and was afraid to add a chandelier, however, the room needed something cohesive to pull it all together and add to the coziness. This fixture is airy, yet makes a statement. We had 4" recessed can lights in each section of the ceiling and we bought a can converter and was able to hang this chandelier. I use 15W candelabra bulbs and it's also on a dimmer. It looks beautiful and does not compete with other ceiling fixtures I have in eyeshot of this fixture. Nice quality and was packaged beautifully. September 29, 2013
Simple but Elegant We just completed a major house renovation and wanted a chandelier for our family room. Although a bit pricey especially with the special shipping charge, I knew this was the perfect light fixture. It's simple design is understated yet elegent. It works well with our transitional style and the brown finish is neutral to go with many other finishes. The ten lights illuminate very well even using frosted bulbs...so no shades are needed. The quality is very good and our electrician had no difficulties hanging it. I highly recommended this chandelier. It's timeless design will never go out of style April 18, 2012
Perfect for my French country taste! I purchased both sizes, the smaller one for my entry way and the larger one for my eat in kitchen, I've never received so many compliments, they are so beautiful and simple, I LOVE them! August 21, 2013
Cosette 10 Light Chandelier I ordered this for a client and it is Stunning!!! What a statement it makes with its size and simplicity. I would order again. January 15, 2014
Very pretty Love my chandelier although the light bulbs are slanted and cannot be adjusted in the light fixture. Very pretty tho. January 15, 2014
Perfect Choice This is my favorite Ballard Designs purchase. I find lightening fixtures very difficult to choose, and in fact bought and returned another before ordering this one. But this is IT, I love it's simple elegance. I am so very pleased with this fixture. April 8, 2013
Pleased once it was mounted. I was very disappointed when I first opened the box. The chandelier is very light weight and the candelabras are very fragile and get bent very easily. I do not think I would have bought this item had I actually seen it and felt it. But when mounted it is very nice, airy with a simple but chic look. Glad I did not play full price. October 28, 2013
Exceeds expectations I my very happy with this purchase. The chandelier is as light as a feather and was exceedingly easy to install. It is the perfect combination of large size and yet is not heavy or too bulky for our living room. Couldn't be happier! October 23, 2013
Big and simple Just what I was looking for. Something large - but not over done. I changed the candle wraps to white. Didn't like those old school "dripping" candle look. They were cheap - like .25 ea. Also added magnetic crystals (not cheap - about $150 for 10). Looks awesome. October 20, 2013
Just what I was looking for. We purchased two Cosette 10 Light Chandeliers to go in the entry hall of our newly renovated home. The larger size was perfect for the space. The items were well packaged with no damage noted. The lights were easy to install and work perfectly. September 25, 2013
Very pleased ! When I received the box I was worried that the chandelier might be too big for my family room, but because it has a cathedral ceiling it worked out beautifully. Installation was no problem. I'm very pleased with my purchase. February 8, 2013
Classic elegance This Cosette chandelier is perfect in the foyer of my country club. It lends an elegant yet contemporary touch . My entire experience with Ballard Designs has been most poritive from my initial order to the courteous delivery. I will be purchasing from BD again. January 16, 2013
Simple and elegant! Have been looking for 2 years for the perfect chandelier and this is it! Beautiful! December 29, 2012
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