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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Lighting
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Cosette 10-Light Chandelier 4.9 5 21 21
It doesn't get much better than this! We bought this fixture in the zinc finish which is kind of a soft black and looks great with all of the other bronze fixtures in the house. It arrived in perfect condition in a HUGE box. It was very well packaged and was easy to hang. It looks great with 2 burlap chain covers and the spun gold wrapped light bulbs. I loved the option of the dripping candles or the plain ones. It is an really great piece in the room and a great value for the money. December 27, 2013
I highly recommend this light fixture! If you want great style at a great price, this light fixture is it! It came promptly and was packaged very carefully. It was easy to install and I love the zinc finish. It works well with the oil rubbed bronze and iron pieces in my home. It also came with dripping candles or plain ones so you can choose which ones fit your style best. I added 2 burlap chain covers and the look is so rustic and beautiful. I am super happy with my purchase. January 1, 2014
Wonderful chandelier-not too showy but perfect accent I needed a large chandelier that had personality but wasn't too showy and this was it. My great room has lots going on but it needed a simple but big chandelier to make it warm and cozy. This chandelier is perfect for a large space. We hung it low over my coffee table and put a dimmer on her light (it's bright with 10 lights on it). It's perfect. LOve it!! November 15, 2012
statement making I have a gorgeous coffered ceiling and was afraid to add a chandelier, however, the room needed something cohesive to pull it all together and add to the coziness. This fixture is airy, yet makes a statement. We had 4" recessed can lights in each section of the ceiling and we bought a can converter and was able to hang this chandelier. I use 15W candelabra bulbs and it's also on a dimmer. It looks beautiful and does not compete with other ceiling fixtures I have in eyeshot of this fixture. Nice quality and was packaged beautifully. September 29, 2013
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Product:LC626-Cosette 10-Light Chandelier