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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Corsica Lounge Chair 4.6 5 13 13
Couldn't be more satisfied! This collection couldn't be more comfortable. The fabric is truly weather worthy even in our rainy Northwest. I will gradually replace all our outdoor furniture with more of these pieces. 100% satisfied. Delivery was so professional. June 6, 2012
VERY well-made! I have wanted this chair and ottoman set since last year! Finally got up the nerve to order after getting a nice coupon code on my catalog (thanks, Ballard!) which helped with the sticker shock. When the chair arrived, I was very surprised at how heavy and well-made the metal was. It explained the price! This set is definitely a different level of quality than you would see in your typical chain store. The cushions are beyond comfortable - husband fell asleep first time trying it out - and also very thick and well-constructed. This is a quality set, to say the least, and is worth every penny....especially when I sit in it with that glass of lemonade. I am ordering a second chair today so hubby and I dont fight! They are big enough to share with someone, but not for us in the summer heat. Thanks also for Ballard's excellent customer service! June 22, 2011
Really like this chair, but watch the stitching . . . I was a little disappointed with the stitching on the material on one of the small velcro tabs, The stitching came undone the very first time I tried to open the velcro tab. That wasn't so great. The piece overall is very attractive and the cording on the cushions gives it a very nice finish. It easily seats two. I bought the couch as well since I liked the chair. My only concern is the stitching on the material covering the velcro. Not the end of the earth, but not what I would have expected given the price. That being said, I would still buy this chair and really like it. July 21, 2013
Fabulous, fabulous! This chair is everything I was hoping it would be. It is so beautiful, comfortable and very high quality. The delivery men were extremely nice and fast. July 14, 2013
Quality at its best! This was not something I would have thought to buy, but given the quality and pricing, it ended up in my home as a welcome addition. It's hard to resist a good product combined with pricing at Ballard Designs. March 16, 2011
Love the chairs! I bought two lounge chairs and ottoman in the spa color. I couldn't be happier. The color is great, the chairs are comfortable. Nothing negative. Also, I give 5 stars for the delivery. August 24, 2012
The Corsica Lounge Chair is amazing! The delivery process was seamless. The drivers called ahead and brought the boxes right to our door. The chairs were very easy to unpack. The finish is beautiful and the cushions were exactly as pictured. The chairs are roomy and so comfy and I'm so thrilled I bought a pair! April 12, 2013
Super comfy and very durable! We ordered a second one of these ottomans this year because my husband and I were tired of fighting over the old one! Still same great quality, very thick cushion (can be used as a nice roomy seat), wonderful construction, and very durable. We keep ours out on a non-covered patio, but throw a furniture cover over it when not in use to keep it looking good. Looks almost as good as the brand new one after a whole season of use! Highly recommend. Waited for a Ballard coupon code (thanks Ballard!) to ease the sticker shock. Super fast delivery too! Thanks! May 25, 2012
not as it appears The Chair and Ottoman look good, BUT, the ottoman cushion is NOT at all as it looks in photo. The cushion is just a large oval firm foam pad covered with the material. May 20, 2013
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