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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Corsica Lounge Chair 4.6 5 13 13
Great purchase I have the loveseat, 2 high back chat chairs, one end table and the ottoman. My purchase of the lounge chair completed my sun room. I love this furniture! It is a beautiful spa blue made from very nice sturdy fabric. The furniture pieces are well-built and good-looking. I receive so many compliments and am glad I completed my room. June 19, 2012
Outstanding quality! Superior service. This is really a chair and a half - my husband and I can sit in it together comfortably and we are not petite people. That said, make sure your space can accommodate the oversized pieces. The fully welded frame and uber thick cushions are very high quality. The color (spa) is perfectly named - a rich, not gaudy shade of blue). It has rained heavily and the cushions were dry within only a couple of hours. Already a soft drink spill (sigh) and the seat wiped clean with just a damp cloth. One of our chairs came with two left side cushions and no right side. I called Ballards and, as usual, customer service was FANTASTIC. This company treats its customers like we are somebody “important” – imagine that! We also ordered the large sofa which will not ship until July so I will report back. This chair will last decades (the frame). As for the cushions, I expect at least four years - with three teenagers that is as good as it gets. Keep in mind – these are custom cushions (both in size and shape) and replacements, when and if you need them, will be costly - so take precautions to preserve them. Buy it, you’re totally worth it!! June 25, 2012
Very Comfortable I reluctantly bought two of these Corsica Chairs for my patio. I say reluctantly because I was worried having not tried them out first. The reviews were good so I went ahead and ordered them. I LOVE them! They are so comfortable, my husband and I can sit on one together when we need to. They are also really great quality. Very sturdy and well made. I would highly recommend to anyone interested in them! February 10, 2013
Practically luxurious and substantial These chairs are VERY roomy, comfortable, beautiful - first class. One person can curl up with room to spare or two could easily sit to a chair. Ordered in brown for practical purposes (beautiful!), but previous reviews say the material cleans up easily. Worthy investment. March 29, 2013
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