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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cordoba Outdoor Lanterns 3.8 5 5 5
Really classy and elegant fixture! OK - small stuff out of the way first but a BIG testament to Ballard Designs' service and integrity - 2 of the glass panes of this fixture were damaged, clearly in shipping - no fault of Ballard's. I notified Ballard on the day I received the lantern, and WITHIN THE SAME WEEK - I had 2 perfectly packaged and delivered replacements. Now for the product review, simply, GORGEOUS! This lantern truly has dressed-up an otherwise bland expanse of Texas limestone siding with an elegance that everyone in the neighborhood has noticed (....well, maybe not everyone...but many...) - "...what did you guys do to the house; it looks great.." are the general comments other than direct comments on the beauty of the lantern. I bought the large size and until I received it, installed it and stepped back, I almost wish it was larger but it really is perfect! GREAT price and value for this outdoor, rustic yet elegant lantern - easily a 1 hour do-it-yourself project. And, by the way Ballard Designs, I could not be happier with your wonderful Customer Service and for making what was a very small inconvenience, a very BIG pleasure in service excellence! June 8, 2012
Very pretty but mediocre quality I recently had these outdoor lamps installed (medium size), and, although very attractive, found the quality of the product only average. They were not as substantial as I had envisioned and felt, for the money, were overpriced. September 20, 2011
Gorgeous The product came exactly as outlined in the product summary, is of good quality and easy install. It looks beautiful against my spanish home. I only wish I had a place to hang another one ! September 16, 2011
Disappointing! I received this light with broken glass, a clasp that wouldn't work, and on the whole..a cheaply made piece of hardware. Would not recommend it and it is disappointing in that I have come to expect much better from Ballards Design. September 9, 2011
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Product:LW244-Cordoba Outdoor Lanterns

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