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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4 out of 5 by 7
Rated 4 out of 5 by designonmymind Beautiful Outdoor Lantern
I had been contemplating ordering this outdoor lantern/sconce for some time. I finally decided to move forward with my purchase of the large lantern. I absolutely love the style and quality of the light, but I wish it was even larger. Based on the online dimensions, I thought the glass panes and light section would be more dominant. I still LOVE this light, but I would have exchanged for an extra-large size if one was offered.
January 5, 2016
Rated 5 out of 5 by LisainNM Nice addition to our house
I was pleased with the quality of this light, and my husband said that the installation was easy. Getting the glass into the lantern was a bit tricky -- just be patient. We added two medium Cordoba lanterns on either side of our garage on the front facade of our 1948 Territorial Revival style house in Albuquerque, NM. They look great. While they do have some of the bronze showing through, they are close to being black in color. That top piece that the lantern "hangs" from is more substantial than pictured on the Ballard website. I think my photo gives a more accurate idea of its size.
July 26, 2015
Rated 5 out of 5 by ChefAustin Really classy and elegant fixture!
OK - small stuff out of the way first but a BIG testament to Ballard Designs' service and integrity - 2 of the glass panes of this fixture were damaged, clearly in shipping - no fault of Ballard's. I notified Ballard on the day I received the lantern, and WITHIN THE SAME WEEK - I had 2 perfectly packaged and delivered replacements. Now for the product review, simply, GORGEOUS! This lantern truly has dressed-up an otherwise bland expanse of Texas limestone siding with an elegance that everyone in the neighborhood has noticed (....well, maybe not everyone...but many...) - "...what did you guys do to the house; it looks great.." are the general comments other than direct comments on the beauty of the lantern. I bought the large size and until I received it, installed it and stepped back, I almost wish it was larger but it really is perfect! GREAT price and value for this outdoor, rustic yet elegant lantern - easily a 1 hour do-it-yourself project. And, by the way Ballard Designs, I could not be happier with your wonderful Customer Service and for making what was a very small inconvenience, a very BIG pleasure in service excellence!
June 8, 2012
Rated 3 out of 5 by PLNJ Very pretty but mediocre quality
I recently had these outdoor lamps installed (medium size), and, although very attractive, found the quality of the product only average. They were not as substantial as I had envisioned and felt, for the money, were overpriced.
September 20, 2011
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