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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Corday Accordion Drying Rack 4.8 5 35 35
useful and utilitarian Even though this product was a bit difficult to hang (it required finding 2 studs because it is very heavy and my husband had to drill an extra hole in the metal strip that attaches to the wall in order to connect to 2 studs), I love the look of it. The main problem (and the reason I did not give it 5 stars), it is not white! It is described as white, it looks white in the picture, but it is a dingy, unattractive off-white. Beware! October 4, 2013
So functional! A fantastic find!! I have the bead board drying racks for my first laundry room. In my second room, I got this accordion rack! Fantastic choice!! Love how it folds down and tucks into small space. The hooks are functional for bras, hats, bathing suits, etc. It is sturdy, well made and beautiful. I think $200 is a crazy amount of money for a drying rack, but in this case it was worth it! July 7, 2013
Best unobtrusive hanging Rack The rack is built to last and comes with its own hanging hardware and instructions. If installed properly it is bomb proof. I love the ability to fold it out of the way when not in use and its style enhances our laundry room. It is not cheap, but you get what you pay for. I like the buying the best in any product I use, enough said. December 18, 2013
Very sturdy; not all hardware included This is a great piece--very well made and sturdy. I would definitely order it again and recommend it to others. However, be aware that it does not include all hardware needed nor does it include instructions for mounting. January 13, 2014
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