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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Cord Cover 4.8 5 33 33
Much nicer than I thought it might be So pleased with this cord cover. Initially tried one from Best Buy that was supposed to "disappear" into the wall. No dice. Was hesitant about this cord cover because I was afraid it might look a little too "grandma-ish," & I knew it would be fairly prominently displayed, but it's fantastic. Plenty big for all of our cords (we got the large -- it covers the tv, cable, DVD player, & Wii cords + an extension cord), and the color (natural linen) looks great in our den. June 28, 2013
Looks like I hired a decorator The silk cord cover in sand from Ballard transforms my entryway by dressing up the ugly chain/cord holding up my entryway chandelier. I never realized how unattractive that chain/cord was until I covered it in beautiful silk. The quality of the material and the richness of color exceeded my expectations. My only regret is that these covers don't come in shorter lengths for my dining room chandelier because I would happily buy this product again. Looks even better than the picture in the catalog. August 8, 2012
This product is perfect for its purpose. I love the Cord Cover!! A couple years ago I found out my husband and I were going to be moving. At that time there were 8 houses for sale on our street alone. So in an attempt to set our house apart from the other houses in the very competitive market we began to look for unique items that we could add to fixtures in the house without spending a large amount of money. We found the Cord Covers online and bought 1 for the light chain over the kitchen table, another one for the light chain in the formal dining room and one for the light chain in the foyer with 20 foot ceilings. They are so unique and different. They set our house apart for sure!! That was one of the items that almost every person that toured our home mentioned. Thanks for making unique items such as the Cord Cover available to us. Sincerely, SRSharp February 27, 2013
Disappointed with the new design I have an older cord cover, with Velcro closings, and much prefer this design to the new zipper system. The zipper makes it difficult to bunch up, and I find it ends up looking a bit like a snake along the floor from a lamp to the outlet! Please bring back Velcro (I can deal with the occasional 'gap')! February 5, 2014
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Product:LI075-Cord Cover