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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 53 reviewers.
Rated 3 out of 5 by Small chairs compared to our table! I have been looking at these chairs at retailers and through Ballard and liked the color of the weathered oak. They are really pretty chairs and lightweight, but one thing I did NOT think of is the HEIGHT! They are short...and only stick up about 4 inches over our table. It makes our heavy (60" round) table look overpowering. Ballard only pictures these chairs with a writing desk and the metal chairs are pictured with a rectangular table, so it's a hard thing to envision. I am disappointed in myself for this purchase, but tried to be diligent in selecting these. Nice chairs, but keep in mind the height of chairs compared to the diameter and substance of your table! July 19, 2016
Rated 2 out of 5 by Chairs beautiful but the seat is not comfortable I ordered two and got them in they looked great. I ordered 4 more then I sat in one for about an hour. It is very uncomfortable. Wearing shorts, it scratched up the back of my legs. Not sure if I should have ordered 4 more today. My kids will have to test them out. Do you have recommendation for thin cushions? June 7, 2016
Rated 5 out of 5 by The greatest feature is that the chairs are light and very strong. It is excellent. Light and very strong. They are light for the benefit of your arms. Very stylish. May 23, 2016
Rated 5 out of 5 by These chairs are great! I love the design and workmanship on these chairs; they are exactly as pictured, sturdy, comfortable, and blend in with my cabinets nicely. I would highly recommend them. May 13, 2016
Rated 2 out of 5 by Not good quality I'm not having a good experience with these chairs. With the first set I ordered, one had a crack in the wood rail across the back rail, where the screw must have tightened too much. (Hard to believe a chair like this would be considered sellable.) I returned them and decided to re-order, and both chairs I got the second time have significant scratches and chips on them. May 7, 2016
Rated 5 out of 5 by Beautiful chairs I ordered a pair and am very pleased, beautiful chairs and great packaging !!! Love them May 5, 2016
Rated 4 out of 5 by comfortable enough They look great very happy with them just a bit on small side but still good just the look I wanted ! April 23, 2016
Rated 5 out of 5 by Great chairs! I purchased the weathered oak chairs and they are lovely! They arrived well packed and fully assembled. No issues there. They are well made and look great with my new table. Lightweight but sturdy. Can't go wrong with these chairs! Timeless style. Everyone loved them on Easter. I bought 4 and had intended on buying a bench but I am tempted to get 4 more! Highly recommend. April 2, 2016
Rated 5 out of 5 by pretty and sturdy chairs Love these chairs. Thought about getting seat cushions but they are really comfortable as is. I ordered the oak and the finish is rustic and pretty. I have a large pine farmhouse table and the chairs look great with it. Chairs a bargain for the price. February 7, 2016
Rated 5 out of 5 by Happy with my choice I wanted and needed new dinning chairs in my everyday dinning room..(I gifted my previous family heirlooms to my son - he's happy). I wanted comfort, style, durablity and in budget. Got it! with the "Constance" side chairs. They feel good, look great in the space and go with an odd (old retail store shirt folding table I "found") are light to move around and sturdy. A buddy said "good chairs to sit in for a card game." Hanging in the bistro feel...I like that.I also purchased the "Document Rug" to go underneath the table and bistro chairs - makes a good combo - practical, nice style and in budget. December 28, 2015
Rated 5 out of 5 by We love our new chairs! We love the quality, and design of these chairs. They are very comfortable and just the right size and weight. We have 4 and plan to order 2 more soon. December 22, 2015
Rated 5 out of 5 by Great chairs! Love these chairs. They look great, very comfortable, and very sturdy. They are a great value too December 16, 2015
Rated 5 out of 5 by love them! We bought 4 of these chairs in the weathered oak. Before ordering them, I was worried that they would be too lightweight and wouldn't feel substantial enough, but they are great! We had our first large dinner party with them last night and everyone noted how much they liked them and said that they were comfortable. Although we've only had them for a couple of days, we are extremely pleased and would definitely recommend them so far! September 18, 2015
Rated 5 out of 5 by Exactly what I wanted I love my new chairs. They look beautiful with my table. They are sturdy yet light weight. They are exactly what I wanted. I would definitely recommend them to everyone. I looked every where for these chairs and could not find them locally. September 6, 2015
Rated 5 out of 5 by good quality, good value I bought these chairs for my kitchen to go with the Chianni Trestle table. The rattan seats are comfortable, the chairs look great, don't take up a lot of space, and they have held up well after a few years of use. Now I am thinking of buying the matching counter stools to replace my old ones for my newly renovated kitchen. July 14, 2015
Rated 4 out of 5 by For the most part, well constructed and a 'sound' design I'm a carpenter and woodworker, and so not only does it matter to me how something is built, I can tell if it's built well or not. These chairs are better built than others I've seen that look similar. The curved pieces should have been fastened to the legs and seat bottoms with wood dowels and glue instead of screws [which will eventually loosen], but when the screws do loosen, it won't be hard to drill out the hole and tap in a 1/4" dowel coated in glue. Other connections are actually 'through bolted', which is stronger than screws. It gives the chairs a 'rugged' look if you either like or don't mind that. And though the chairs aren't built as they 'should' have been, they are still better than the 'competition', and like I said, 'fixable'. The chairs are not finished really well. I mean, they look good, but they look like someone stained them nicely and MAYBE sprayed one thin coat of sanding sealer on them. For sure, if you have a bunch of little rascals who'll be grabbing them with dirty hands, the chairs will begin to look dirty. A coat of two of varnish would fix that problem. In spite of what I have said, I like my chairs, maybe because I have no pile of little rascals, and because I know that if and when the chairs need attention, they are eminently fixable. For sure, I think they are as good or better than what else is out there at this price. June 7, 2015
Rated 5 out of 5 by Great chairs I've only had them a few weeks but I love them. They are very sturdy and lightweight and also very comfortable. May 29, 2015
Rated 5 out of 5 by perfect These chairs matched my old antiquish type chairs and now I can seat 6 more people! May 28, 2015
Rated 5 out of 5 by Beautiful wood Most happy with my new chairs. After speaking with a customer service rep. about the choices of color of the chairs, I decided (after hearing her opinion) to go with my choice and was just thrilled .....could not have been better. Perfect!!! And very stylish. I wanted to get rid of my old colonial spindle chairs and this was a nice change and gave our room the look we wanted. Would recommend these chairs to anyone thank you so much April 19, 2015
Rated 5 out of 5 by These chairs have great features and details Beautiful Comfortable Excellent additions to any room April 15, 2015
Rated 5 out of 5 by Perfect chairs!! Ordered four chairs in black and love them - they're sturdy, comfortable and a perfect size for a small dining area! April 8, 2015
Rated 4 out of 5 by Perfect for casual dining I wanted some new smaller chairs for our breakfast area after we built a banquette on one side and used a larger table. These chairs are perfect! Attractive, lightweight and a low enough height so they don't block the view out the window. Our old chairs were so heavy to move every time I had to vacuum and mop - these are easy to move. I bought the chestnut color and it blends beautifully with our table base. They are surprisingly comfortable and even my husband enjoys them. They are not fine furniture but perfect for the price. And for casual dining, exactly what you want with the bonus of being very attractive. April 2, 2015
Rated 5 out of 5 by Very Good Many reviews about these chairs said something about the smell. That is because if the natural fiber seat. Just unpack them into your garage a couple days to air them out & then no more smell. Viola! These chairs look great & are made solid. Love Them. March 4, 2015
Rated 2 out of 5 by beautiful but not durable First, the Constance chairs are beautiful. However, I have had 2 chairs break after normal usage -- the first in under two years. I could not return the first chair when it broke because it was outside the 1 year warranty. Now, a second chair from the original purchase has broken. I was willing to chalk up the first break as bad luck, but now I am convinced that these chairs are not built to last. I've ordered from Ballard before and not had problems with those purchases. As much as I like the chairs, I won't be ordering any more. February 26, 2015
Rated 4 out of 5 by perfect size The chairs compliment my old painted table perfectly. I love them and so do my friends. December 23, 2014
Rated 5 out of 5 by South of France comes to Our Florida home Recently purchases six Constance side chairs in white for our beach house. We loved the off white very slightly distressed finish w beautiful caned seats. The caning is "write washed" for a soft finish. Ordering, shipping and delivery were a snap. No problems, each chair in excellent condition and right on time. They sit beautifully and add just the right amount of Parisian cafe elegance to our Florida beach house. Perfect!! Thanks Ballard Designs. November 25, 2014
Rated 3 out of 5 by Darker than I thought These are very pretty chairs, reasonably comfortable, but their color is darker than they appear on the picture because they have an added black rub (the Chinese habit, I am afraid). The straight chestnut was what I would have liked. It would be easy to do a true chestnut color, so I don't understand why you have to add the black rub over it. I am keeping the chairs because it's such a nuisance to return big items, and also because I hope I will get used to them. August 13, 2014
Rated 4 out of 5 by The chairs themselves are great. I love these chairs. I would have rated excellent if I hadn't received one chair that was broken. Ballard is doing a good job of replacing it in a timely manner however. The packing material with teeny, tiny beads broke in shipment and when opened, the beads were blowing everywhere. I'd recommend different packaging materials. March 27, 2014
Rated 5 out of 5 by Constance chairs Perfect chairs, everyone who see my new chairs wants to know where I bought them. One friend who visited us from Wisconsin is going to order them for her kitchen. March 21, 2014
Rated 3 out of 5 by Beautiful comfortable chairs, but... I love the look of these chairs. They backs are comfortable too. The problem is the caning on the seats. The caning is fragile and pieces break off. After the first year I noticed significant breakage, and now after having these chairs not even 2 years, I'm going to have to recover the seats. Also even when new, the caning pieces have some sharp edges which can be uncomfortable against bare legs (and will catch on thin fabrics). Disappointing. January 31, 2014
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Product:SD075-Constance Wood Side Chairs - Set of 2

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