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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Constance Counter Stool 4.8 5 12 12
Stunning!!!! My husband has been wanting some counter stools for our kitchen island. He put me in charge of finding stools that would coordinate in our kitchen. Since we have a 3 year old, I kept that in mind while looking for stools. I came across these & thought these would match perfectly and would also be excellent for our 3 year old (whom makes messes all the time). When they arrived yesterday, they were all assembled and looked absolutely beautiful!!!! I was doing the happy dance, I was so excited!!! These stools look amazing, much more than the picture online. My only concern when we ordered these, was gonna be the seat (cause online it looked thin and possibly uncomfortable). But, when they arrived yesterday, I sat on them and they ARE comfortable. If you are looking for stools, you will not regret this purchase. These stools are everything we asked for and then some! Just stunning!!! March 7, 2014
Classic yet contemporary, excellent quality, comfort, looks! Classic and contemporary both. Even better than I had hoped, very comfortable, very sturdy construction and the casual finish is perfect in our country kitchen. The height was perfect for our counters and the rattan seat was very well constructed and BIG enough! Back was great to lean against. November 25, 2012
Wonderful barstools at a great price These are great. They have a beautiful patina for being new, looking more expensive than the pricetag and are very sturdy. Also very comfortable to sit for long periods of time. Highly recommend. November 29, 2012
WELL MADE! Fit and finish are perfect! Exceeds expectations!! Delivered in perfect condition! Next time, I will check Ballard first!!! June 19, 2013
LOVE my chairs These are awesome chairs! I looked at hundreds of chairs online and a lot in our city. I decided I liked these the best for my kitchen renovation. I'm so glad I did. I love the quality, sturdiness, etc. They're great! December 13, 2013
Just what we were looking for! We are very happy with these counter stools. They add the right touch to our kitchen peninsula and the price was right on. I only wish it didn't take so long for them to ship. October 25, 2013
Comfortable and stylish. These counter stools look wonderful around my kitchen island! Comfy and attractive too. :) August 25, 2013
Unique and very rustic Love the unique features of this stool, but I didn't expect it to be quite as rustic as it is with the grayed almost dirty looking grains in the wood. I also would have preferred more of a sealed finish for protection purposes. Seems to be made well though, but I plan to put cushions on top of woven wicker seats for comfort and to prevent seat from fraying. July 1, 2013
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