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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Constance Barstool 5 5 5 5
Stylish barstools I ordered three of these Constance barstools for my kitchen in our new home and they are perfect. Great workmanship, comfortable and a more cost efficient version of others similar. The color is a light natural wood with just a hint of weathered grey wash. Packaged extremely well, no assembly required. Will recommend. September 25, 2014
Great product I looked all over for these bar stools and am so pleased to have located them from a company I trust. So pleased I ordered the chairs as we'll. I my husband and I are so pleased, he was concerned they would not be sturdy enough, but he was very happy with their construction. They compliment our dining and bar area beautifully. Shipping was great! They arrived much sooner than expected. Thanks Ballard February 22, 2014
Great looks and great quality I've been very satisfied with almost all of my purchases from Ballard, and this is no exception. The color of the stools is unique a bit like whitewashed oak. The stool feels very substantial when you sit on it. The pieces of the back are thick enough to feel quite sturdy, but the curves are graceful. I love my Constance barstools! November 29, 2013
Beautiful and comfortable! The barstools arrived less than a week after I ordered them which was incredible. They were very well packed, and came out with no damage. The stools are very comfortable - even for my 6'1" 250 lb husband! The seats have a little padding so no cushion is required. The light oak finish is perfect in my kitchen and the design is minimalist enough that they blend in rather than taking center stage. I would recommend these to anyone!! February 14, 2013
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Product:ST306-Constance Barstool
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