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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Concorde Medallion Panel 4.5 5 85 85
Outstanding Value These panels are an outstanding value. We needed seven to do a wall of tall windows. These are very good quality and the material and print do a great job of not being either too traditional or contemporary. They are heavier than they appear in the pictures here and the base color is a bit darker. Like a medium sand. We love them ! April 4, 2013
Beautiful! These drapes were exactly what I wanted and make my bedroom look so elegant! I did an ivory lace panel between the two panels. The black rod is supported by two wooden horse heads painted in distressed black. The whole picture is just gorgeous. April 3, 2013
Beautiful curtains These curtains are a heavy burlap material and made very well. I was so happy I purchased these after agonizing over the choices! They are perfect. April 3, 2013
Love these panels-read the reviews about the color, though! These are beautiful, but if you are looking for something cream or even a natural color, they're not it. They are fairly dark! April 1, 2013
LOVE! I could not wait to get these panels. They are definitely darker than pictured, but the indigo is a true dark navy color. They are heavier than I was expecting, but that is not a bad thing. The design adds such a nice pop to your room. February 25, 2013
Nice update to my space! I ordered these drapery panels for my eating/dining area off of my kitchen. I read from the other comments that the color was darker than pictured, but I loved the way they looked. I ordered any way hoping they would work. I was very happy when they arrived, they looked great in the space! They helped update, my very outdated kitchen/eating area! June 12, 2011
Classsy and fabulous Even though these panels are a bit pricy, they totally put the room together! Just the right amount of light filtration and privacy but with a light airy feel. Love them! November 27, 2012
Great in my kitchen! I love this pattern! I got it in the runner size to go in my small kitchen. It fits perfectly along the cupboards in front of the sink, and lays beautifully flat. I was thrilled to find such an attractive pattern to match my black/cream decor, that was also indoor/outdoor. That makes it great for food that may fall on it. I'm glad I read the reviews as the color is black and burlap rather than cream. That was fine for me, and I love it. October 17, 2012
Love it The material is exactly what I pictured, kind of a thicker almost burlap but still linen feel. Pattern is a good size. Love the panels, they were well represented in the pictures. September 26, 2012
Lovely curtains I think these are beautiful and I do agree with others that the color is slightly darker than shown. September 21, 2012
Very fresh new style I ordered the Concorde Medallion Curtains in green and they are beautiful! They have a good weight that allows them to hang perfectly. I used one panel per window and love the affect. August 20, 2012
Beautiful! Just came in the mail and hung last night. The color is brilliant, the backdrop is a nice tan color, more rich and a better fabric than I expected. They look WONDERFUL hung and pulled my room together! July 11, 2012
Not what I expected, but still nice Just as the other reviews say, these look absolutely nothing like the pictures online. I did notice that Ballard is now featuring panels in their catalog that look more flowy, like the picture of these panels, but much more costly. After I got over the shock of how different they looked, I decided to give them a try. They are heavy and a burlap fabric. I do love them and I get so many compliments. March 3, 2012
Great Quality These curtains were PERFECT in a room of 'hard to match' furniture. The blue adds just enough so that they're not bland. I love the weight and fabric too. Also appear very durable (and in a home with little kids this is a blessing!). I would absolutely recommend these! February 24, 2012
Beautiful These panels are just the perfect thing in my red dining room - they hang beautiful, look amazing! I have been wanting these for a while and I'm thrilled that I finally purchased them! March 22, 2012
great looking panel These panels are really great looking. The fabric is significant and textural. The photos on the website are very true to what the panel looks like in person. While the panels are quite significant for store bought I would have prefered if they had a lining. Otherwise I love them. January 28, 2012
love them really like these.............they are bold. the pattern is BIG and they are like a tan linen color vs. cream. hang nice too! March 10, 2012
These panels look perfect in my dining room! I originally wanted to order the black but they were on back order until January so I ordered the navy. I love them! The panels look great against my bone white walls and really added the pop I needed to pull my dining room together and make it interesting. January 2, 2012
Just as expected Love the curtains. They are heavier than I thought they would be, not a bad thing though December 12, 2011
Good Product I love the pattern. We've had many complements. I do not like how dark the indigo color is on the panels. It almost looks black unless you are pretty close up. And really its more of a navy blue than indigo. The background in the picture is more white, but in reality its a khaki. That doesn't bother me at all. They are beautiful nonetheless! July 14, 2011
Well made, reasonable price i knew the panels were darker than the photos by reading other reviews...very happy with purchase. I ordered the green, and they really dress up my neutral room. July 27, 2011
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