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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Compass Side Table 3.9 5 78 78
Cute Idea - Not a Functional Table My husband and I were looking at this table for a year. I finally purchased it as a birhtday gift for him and I am sorry that I did. We are both very disappointed with the product. The compass itself, looks nice and seems to work, but the table is unstable. The legs are too weak and flexible. No matter how much I tighten the ajustable screws, it always gets out of level and it always looks lopsided or tilted which really makes it look cheap. I am so disappointed in it that last time we had company I considered hiding it in the closet while our guests were in our home. September 10, 2013
Looks different than pictured I ordered this table and waited several months for it to be delivered. I appreciate that Ballards communicated the delays to me and gave me the option to cancel the order. When it arrived, I was disappointed because it really looks different than what I expected. I ordered the light driftwood color. Based on the picture, I thought that the top would be a shiny chrome or polished nickel finish. Instead, it is a dull brushed nickel finish. I also thought that the face of the compass would be white (as it appears in the picture). Instead, it was brushed stainless steel. The compass face had some scratches and warping in it. The compass did not work at all. I unscrewed the part holding the compass in place for travel and it still did not move at all. The table was much smaller and cheaper looking than in the picture. I gave it two stars because I think that the design idea is excellent. However, the table that was delivered looks quite different from the photo so I am returning it. Bummer. May 25, 2012
Awesome conversation piece I was looking at this for the longest time and finally decided to get it. So glad I did. I got the Maple colored one which is very rich looking. When I pulled it out of the box the compass didn't work, but it was an easy fix. What happens is that the compass needle pivots on a very small pin. There is a knob on the side of the table that you tighten to prevent the compass needle from spinning and getting damaged (during situations such as shipping or moving). Unfortunately, it doesn't work if they jostle the table around too much in shipping. So the compass needle moves a bit off center from the pin and won't spin. All you have to do is get a small flat head screwdriver and take the top piece off. Pick up the compass needle and put it right back on the pin and it will start spinning freely. Takes less than 5 minutes and all you need is a screwdriver. March 1, 2013
Some great features Overall nice little lightweight side table, mainly for it's uniqueness. It has that first-impression impact. Arrived well packaged, easy to assemble. The light gray wood is nicely grained. One of the best features is its adjustable-height legs, well made, attractive hardware, pretty sturdy. Some of the nicest hardware is unfortunately hidden up underneath. The table-top itself is less impressive. Obviously, this is rather small and not intended to be a heavy-use end table. Best for a small side chair. I wouldn't plan on it surviving a spilled drink, expect it will wick inside. The outer edge has a good dust collector recess. Top spins, which allows you to orient the North-pointing needle... but, also allows for a slight wobble. There is an adjustment knob sticking up on the edge, which cannot be fully tightened down or it locks the needle in place. May not bother most people, but I'm not fond of it being able to wiggle it. Think my biggest critic is the face of the dial. It has a nice etching, but must be a pretty thin metal disc, because it has waves. Have not unscrewed the top to get at it yet, since I'm expecting I can smooth it down. Yes, I'm an overly-fussy person and I still like it overall. April 22, 2012
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Product:TS389-Compass Side Table