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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 2 reviewers.
Rated 5 out of 5 by Can't wait to laze about on this piece! I took a chance and ordered this item before there were any reviews. It was a great decision and I couldn't be happier. I did COM, which I'd never done before, and process was easy and end product came out better than I expected. The piece looks more expensive than it is, and is super comfortable. After reading a review about the weight (after I sent in my order) I opted to upgrade to in-home delivery. The guys who delivered were very careful not to damage anything (walls, floors, railing, couch) while carrying the piece up a narrow, awkward staircase. They were even so kind as to don booties and ask to wash their hands before they carried it in since it was upholstered in a light colored fabric and they didn't want to dirty it. Ballard customer service was awesome during the entire process. Will definitely be ordering COM again! May 6, 2015
Rated 5 out of 5 by Comfy Chair & Bed Received the sleeper chair last week, and I LOVE it!! Spent an entire afternoon sitting on the chair reading magazines (hiding from my family) and then slept on the bed to test it, it is just top notch!! It took nine years to make our guest bedroom into a proper room that is inviting and nice, instead of the junk room it had become; this sleeper chair is just icing on the cake! Got it upholstered in the Suzanne Kasler 13 oz sky blue/blanc stripe linen, it is just luxurious and pretty. I've been buying and loving Ballard products for over 15 years, and this sleeper chair did not disappoint! I paid extra for the white glove delivery (went on the second floor) and worth the extra $ because it is heavy. I would highly recommend this chair, if you are short on space, but need a twin or something to do double-duty, well worth the money!!! April 16, 2015
  • 2016-10-30 T09:06:00.694-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:US202-Collins Twin Sleeper
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