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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claudette Headboard 4.5 5 140 140
Great service- great product- well made- excellent delivery service! All is said above, I am satisfied! would order again from this company Tom October 29, 2011
Heavy duty and attractive! I bought this headboard in the brown color for a spare bedroom in a lakehouse. I love the casual look and lines, and the bird adds such a cute accent. I would highly recommend it. July 29, 2011
LOVE IT This headboard is exactly what I wanted it to be. I love it! August 18, 2011
Claudette Headboards are classic The Claudette headboards are better than I imagined. The headboards really make my spare room pop and give it character. They are sold wood an well made. The only slight hiccup was getting the bolts throught the bed frame, it took a few extra minutes. I would highly recommend. September 12, 2013
Beautiful headboard! This is a very graceful style headboard. The white wash finish is much prettier than it looks in the catalog and the color is a blend that goes with many color schemes. Can't wait to get the guest room finished to really appreciate how it looks! September 8, 2013
Heavy and well made The holes in the headboard are in the wrong place. They recommend that you use the holes and hardware provided but that would raise the headboard above the floor. I don't recommend that as that is too much weight for a standard metal bed frame. Plus the hardware is much too large for a standard frame. I drilled my own holes and used my own hardware and we are very happy with the looks and quality of this fine piece. August 23, 2013
Not a cheap headboard I was pleasantly surprised to find this headboard is thicker than I thought it might be. Very sturdy and LOVE the bird. I would describe the color has Vintage. The white lets the grain show through and I couldn't be happier. The installation was a bit tricky. I purchased the bedframe the instructions recommended and it still didn't line up with the holes in the bedframe. Also, the bolts provided are too large to go through the bedframe holes so my husband drilled out the bedframe slots to make current hardware work. The headboard rest on the floor but the instructions say it shouldn't but i'm happy with the final results. I have a handy husband. I wish the bedding in the picture was sold by Ballard but apparently the pictures used are personal belongings not Ballard bedding. June 22, 2013
Absolutely beautiful We love our Claudette Headboard, ours is natural wood. It has hand made charm and a whimsical feel. When guests walk into the room you always here, "Wow! Where did you find that bed?" The quality is superior to the other headboards we looked at and the price is good. Delivery is a bit long though, about one month for us. But we feel it was worth the wait. June 13, 2011
Stately with personality This headboard is just what I was looking for. I almost went with a more sedate, classic design which would have been safe and easy. But I loved the curves and detail of the Claudette. It makes a statement without overwhelming the room. I'm glad to have been prepared for difficulty attaching the frame to the headboard. It did take some extra time but wasn't really a big deal. I was also impressed with the packaging and shipping. It was delivered within 2 weeks after ordering and was very well packaged. I recommend this product if you are looking for something truely unique. April 25, 2012
So cute!! We removed the baby bed that our grandchildren used when they outgrew it. Wanted a twin bed and my sister had ordered two of these beds for her house. I loved them so I got one also. Could not believe how great a bed you get for the price. The bed frame fit perfectly although we needed to get 5/8 screws as the ones that came with were too thick to fit through the bed frame holes. Love the bed!! June 7, 2013
What can I say, oh yes, perfect! I have had my eye out for a new headboard for about eight years. I could not settled for anything less than perfect, low and behold, browsing through your catalog, I saw it. Ordered it immediately. I walk into my bedroom and I smile, it was worth the wait. June 19, 2013
A unique and high quality headboard I've been looking at the Claudette headboard for more than a year and recently purchased it in whitewash for a guest bedroom in our new home. The headboard is substantial (hardwood) and well-made. It's also unique, and I've already received many compliments and queries about where I found it. I couldn't be happier. June 13, 2013
Beautiful headboard! I've been planning on buying this headboard for my daughter as soon as we started building our new house. As usual, Ballard's did not disappoint! The headboard is beautiful, and I can't wait to see it in her new room! June 12, 2013
Totally Loved It !! I totally loved the headboard !!! The only thing is the headboard did not fit on my bedframe due to the large screws it needs to hold the headboard.. We haven't figured out how to get the headboard attached to the frame yet. June 12, 2013
Unique piece with character I love this bed, everyone that sees it loves it because it is so unique and quirky. However, the hardware that came with it was not long enough to fit the headboard and box springs, so I had to go to a hardware store and buy my own. It wasn't difficult, just inconvenient. May 26, 2013
This headboard is uniquely beautiful! We love this unique headboard! The bird just makes it! The only thing we couldn't understand is why the screws were not sent with the product. Also, their holes did not line-up with our bedframe so we had to drill our own holes and get our own screws to attach it. The packaging was very flimsy as well, but it did make it here in fine shape! It was well worth it, however, the price was great, and it is beautiful in the room. We would definitely buy it again! March 12, 2012
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Product:MH100-Claudette Headboard