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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claudette Headboard 4.5 5 141 141
Heavy duty and attractive! I bought this headboard in the brown color for a spare bedroom in a lakehouse. I love the casual look and lines, and the bird adds such a cute accent. I would highly recommend it. July 29, 2011
Claudette Headboard - queen size whitewash Received shipment today! Very excited to finally get this beautiful headboard after waiting 2-1/2 months. It is exactly as depicted online, and once again Ballard has met my expectation of purchasing a unique and quality product. The killer was the packaging. I weigh 102 lbs and struggled to get the headboard out of the packaging, and then to cut down the huge cardboard package so I could get it downstairs and into my garage for disposal. The headboard is now the featured attraction in my entry where it was delivered. Wish I had the option to pay extra and have such a heavy piece of furniture unwrapped and delivered where intended. Nevertheless, it doesn't detract from owning this beautiful addition to my new home. July 26, 2011
Beautiful design The little carved bird on the headboard is so cute and I love the shape of the headboard. Very unusual. I am using this in a guest bedroom. Had to wait a little while for delivery, but it was worth the wait. July 22, 2011
I love the headboard but it did not come with hardware. I love the headboard but it did not come with hardware. July 21, 2011
Whimsy and Fun :) My wood finish King headboard arrived today two just weeks after placing my order! The box was huge and had some dings so I was a bit concerned. It was packaged very well and is in perfect condition. The shape is so beautiful and I love the wood finish. It is hard to find a headboard that is unique. My bird sits on it fine so I think I will just secure it with some kid's putty. That way if I move I won't damage it in the transport. I will add a block of wood to the inside of each leg and drill mounting holes through it. Shouldn't be too difficult. I do agree I wish it had the mounting bolts and holes included. July 13, 2011
Absolutely beautiful We love our Claudette Headboard, ours is natural wood. It has hand made charm and a whimsical feel. When guests walk into the room you always here, "Wow! Where did you find that bed?" The quality is superior to the other headboards we looked at and the price is good. Delivery is a bit long though, about one month for us. But we feel it was worth the wait. June 13, 2011
I love this headboard. I am pleased with this headboard. It is unusually shaped and not the usual headboard. It took forever to actually get it delivered --I don't know why it took about two months, but I was not in a time crunch, so it wasn't a problem. It also does not come with hardware for installation. It would have been helpful to know that ahead of time. All-in-all, I am pleased with the quality and style. June 3, 2011
Make sure you measure...twice! Queen/Natural Wood: Beautiful craftsmanship, so unique-well worth the backorder wait time. Heavy, solid and very antique looking. The box delivered was HUGE, and the headboard is all one piece (it's completely assembled.) Hence, it wouldn't fit up the narrow stairway of our older farmhouse-eventhough we measured ahead of time. Enjoying it still as it sits in our office waiting for us to come up with a plan!..wouldn't consider returning it for even a second... June 3, 2011
Beautiful and a great value I bought this headboard in the wood color in a King size. It is really beautiful, especially given the cost and is made better than I was expecting for the price. I also bought the Belle Jardin Spa bedding to go with it, which is also lovely. It does not come with the hardware to attach it to the bed frame, which was surprising and inconvenient, but otherwise I am really happy with the purchase. May 29, 2011
My new headboard is the shining star in my beautiful bedroom on the river! I love my new Claudette Headboard. I bought the white-washed king headboard The height and the graceful curves along with the whimsical bird really make a statement in my bedroom. My home is new and on a tributary of the Intercoastal River. The walls in this bedroom are aqua, the floor is light oak, and the coastal-inspired woodwork is white. This headboard mixes beautifully with the newness of the room as well as the antique desk, commode (for a bedside table), and wicker rocker from my mother's estate. It was packed very well and arrived in perfect shape. May 22, 2011
beautiful and cant beat the price! i just love this headboard! it is nice and heavy and looks just like the photos. i chose the brown for a spare bedroom. i must have looked online at hundreds of twin beds or headboards and this was by far the cutest and most reasonably priced. i did have to purchase 4 bolts nuts, & washers and drill the 1/4" holes all the way through to attach headboard to frame as there were none provided. May 21, 2011
This headboard is exquisite! I've loved this headboard since I first saw it, but needed king size. I was so excited when I went to the website and saw that it was finally available in all sizes. I ordered the whitewash finish on the spot, and I'm so pleased that I did! I received the headboard in about 3 weeks. The packaging was superb, not a scratch on it. It looks so beautiful in my bedroom, and the bird is just charming. This is a very tall headboard, with a strong presence, so be warned, it may overpower a very small room. If your room is large enough, don't hesitate, this is a fantastic piece! I did take the advice of another reviewer who said she used wood glue to secure the bird in place. My bird actually fit into the hole quite well, but better safe than sorry. May 15, 2011
NO MOUNTING HARDWARE!! Very attractive piece of furniture but it comes with NO MOUNTING HARDWARE and the distance between the upright supports is wider than the distance between the mounts on a standard king-size bedframe. We have had the same standard king bedframe for 30 years and have had 3 previous headboards - all came with mounting hardware and all were sized to fit the mounts on our standard frame. This one does not fit. It is not even possible to drill new holes into the headboard uprights because they only overlap the frame mounts by a quarter inch. My suspicion is that this is a California King headboard, not a standard King - but it is not sold as such. We jerry-rigged a mounting solution but this should not happen with any item, let alone one that costs this much. Customer service supervisor was very solicitous but they cannot mitigate the fundamental problem. Buyer beware!!! May 9, 2011
Great Vintage flair Great curves with a vintage flair, was not sure about using the bird, but it looks really good and adds to the overall look. It is being use in a Cabin bedroon,but would use it anywere in the home. I have the darker finish March 16, 2011
Beautiful headboard! The headboard is superbly built, beautiful and a unique addition to my bedroom. There is only one problem...the bird is a bit flimsy. It fell off and broke soon after we put the headboard on our bed. I glued it back to the headboard with wood glue and problem solved! March 16, 2011
It makes me smile! When I saw this headboard in the catalogue it was so whimsical I knew I had to have it. The removable bird is what makes this headboard so special. I even named it. After a hard day's work I can always count on it to put a smile on my face. It is also heavy and well constructed. March 16, 2011
Perfect! The headboard looks perfect in one of our guest bedrooms. The headboard arrived in perfect condition thanks to the voluminous amount of packing material! My only complaint was that the headboard did not arrive until approximately two months after ordering! However, it was worth the wait as it looks exactly as I had hoped in the room. March 16, 2011
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