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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 143 reviewers.
Rated 5 out of 5 by Beautiful headboard. Very pleased with headboard. Looks almost just like the picture online, maybe a little more whitewash than picture shows. Just wish they would have included the hardware to attach headboard to frame. (After a couple of trips to the hardware store) the bed is exactly as I imagined January 8, 2012
Rated 5 out of 5 by Everyone loves this headboard the minute they enter the bedroom! The design of this headboard is fantastic! The wood construction is very solid and although hardware is not included for mounting the headboard, the predrilled holes make it just a matter of visiting your hardware store for screws. Unfortunately, my bird's beak was broken on delivery, but could easily be repaired with a little wood glue. Make sure your trailer is large enough when picking up this headboard!! January 5, 2012
Rated 5 out of 5 by Love it! Received the headboard in a timely matter. It was packed well and was in perfect condition. It did not come with any hardware to attach it to the mattress frame, but I was aware if this from reading other reviews. I purchased four 4.5" bolts, washers, and nuts at a hardware store. The headboard came with two holes predrilled part way through each of the bed posts, but we went ahead and drilled them all the way through for more support. The headboard is absolutely beautiful and very unique. I've gotten many compliments on it already. I am very pleased. December 26, 2011
Rated 2 out of 5 by Nice Headboard, Installation Headache Nice Headboard but the holes do not line up with the height of a standard bed frame plate. Also, the holes on the headboard are large and require 3/8" wood screws which don't fit thru the slots on a standard frame. Mod plates won't help because their slots aren't any bigger. Probably have to install with plastic fittings for smaller screws that actually fit. No hardware included with the head board. December 25, 2011
Rated 4 out of 5 by Beautiful construction The headboard is solid and strong. We found the holes for the bedframe to be high and had to saw about an inch off the bottom of the posts. Also, the holes did not go through to hold screws and bolts so we drilled through. Otherwise, a beautiful headboard. December 21, 2011
Rated 5 out of 5 by Love this headboard! I love this headboard, it totally makes my guestroom. It is very substantial, has a beautiful finish, and the bird is adorable. One trip to the hardware store and it fit perfectly on the bed frame. December 18, 2011
Rated 5 out of 5 by Perfect in every way The headboard is much higher quality than you would imagine for the price. I picked the "wood" colored one, and it is amazing and grand. Thanks for such a steal! December 17, 2011
Rated 5 out of 5 by Beautiful bed Love it, very original. Easy to set up. You will need your own hardware, be prepared. December 16, 2011
Rated 5 out of 5 by luxury and indulgence Cannot stop showing off my Claudette headboard. This piece is so much more superior in quality than I expected. It transforms a very quiet room into one of luxury and indulgence. Thank you so very much. I feel like royalty every day. December 1, 2011
Rated 4 out of 5 by Beautiful Piece This headboard is even more impressive in person! Only drawback is that it did not come with the hardware to affix it to a bedframe. All in all, a beautiful piece. November 28, 2011
Rated 5 out of 5 by Beautiful Our Claudette Headboards twin set could not look better. Ellegantly designed and beautifullly colored which fits perfectly with our bedroom. We have never purchased any furniture from Ballard Designs we have not loved... November 27, 2011
Rated 5 out of 5 by Beautiful design I love this bed. It's very simple and has a great Swedish design feel. Quality is very good and much heavier than I expected. I purchased it in the whitewash finish. The only downside is the failure to include mounting hardware. This was a hassle. November 15, 2011
Rated 5 out of 5 by Makes a great statement in the room Really looks great in the room. Well constructed and was able to connect it to a harvard bed frame with ease. November 5, 2011
Rated 5 out of 5 by Cute headboard I like the unique style of this headboard and the quirky little bird that goes with it. It looks like a much more expensive design. The whitewash finish didn't go with my French Provincial bedroom furniture so I painted it antique white to match and gilded the top trim. It's adorable! November 3, 2011
Rated 5 out of 5 by Great service- great product- well made- excellent delivery service! All is said above, I am satisfied! would order again from this company Tom October 29, 2011
Rated 5 out of 5 by Love it! Bought the twin white wash head board for our daughter's room and love it. Good quality, unique, and pretty. October 23, 2011
Rated 3 out of 5 by It suits our room. It is a rustic headboard and I do like it. It disturbed me that the woods vary so much that the boards give a stripe appearance. The finish also varies. The curved wood along the edge of the flat panel is shinny while the flat panel and sides have a mat fininsh. Also, the holes to attach the bed frame are drilled for a Cal King. We have a regular king, so my husband had to go purchase a drill in order to attach the frame to the headboard. I am going to try and stain the lighter boards to match the rest of the wood. October 14, 2011
Rated 5 out of 5 by Completely Satisfied.... I was hesitant to order furnitire via the web, but could not find what I wanted in any local retail stores. So I bit the bullet and ordered. I am very happy with that choice. The headboards (I ordered 2) have the city/country look I was wanting, even looking better than pictured. They arrived in perfect condition, the delivery truck driver even brought them into the bedroom for me. They are now attached to the beds and taking center place in the room's decor. Good experience - I'll order via web again. October 13, 2011
Rated 4 out of 5 by Not as tall as it looks I bought this headboard in King size. The finish is beautiful, the shape is lovely. However, the headboard is not as tall as it looks in the pictures. Euro Square pillows will completely cover it so all you can see is the very top so what's the point? I thought about sending it back, but I like the look so much I'm going to figure out a way to raise it up even if I have to attach it to the wall. All in all, I'm pleased. I just wish it were taller. October 13, 2011
Rated 5 out of 5 by Affordable, Graceful Chic! I just love my new headboard (it's not attached yet because as so many reviewers said, the hardware was not included..but the holes are in the right place) I designed my whole bedroom around it and I'm not sorry. It's substantial yet graceful. The surface is very smooth...the whitewash goes with alot of different shades of white/beige. The only thing I'd say is that you wouldn't want to remove the bird...because there would be a big hole there...although you can. But why would you? It's so nicely done and not at all "cute". Totally fabulously satisfied with my purchase. October 2, 2011
Rated 3 out of 5 by No Hardware! Are you kidding? Nice looking quality headboard but no hardware. At least have your customer service people recommend the diameter and length of the bolt or screw required. Well, it's off to the hardware store............. September 11, 2011
Rated 5 out of 5 by Amazing Headboards. Love Love Love them!! I am so pleased with my purchase of the twin head boards. They are so beautiful. They are made well, and just give the room that I am decorating for my grandchildren the look I wanted. It took awhile to get my order but was well worth the wait. September 10, 2011
Rated 5 out of 5 by Love! Although the wait was long, it was worth it! This is a nice headboard! The room is beautiful! September 9, 2011
Rated 4 out of 5 by So adorable I got 2 twin headboards for my twins. I love the bird motif and the white wash. My only concern is there there was no hardware included. Adding that would be a plus.This is a concern for many who have bought this headboard. I did order the headboards in late March and did not receive them until August. I thought that was a bit much of a wait, however, I love having them now. The price is right and the quality is very good. I know I'll have them for many years. August 26, 2011
Rated 5 out of 5 by LOVE IT This headboard is exactly what I wanted it to be. I love it! August 18, 2011
Rated 4 out of 5 by Beautiful Bed, No Hardware I love this bed but it DOES NOT COME WITH ANY HARDWARE whatsoever. Also, the pre-drilled holes did not line up with my metal bed frame. I had to get a handy friend to come over and drill new holes. We also made several trips to the hardware store. This is not a 15 minute job. It's sort of an "assemble at your own risk" type of thing. The finish is nice but a lot more of the natural wood color shows through the whitewash than you can tell from online. Otherwise it looks great, it's unique and I'm happy with it. August 17, 2011
Rated 5 out of 5 by BEAUTIFUL and well built! LOVE this headboard! I chose the dark color and it looks fabulous with navy and white bedding! The headboard is very sturdy and the finish is beautiful which makes it look very expensive. I'm using it in the guestroom and everyone raves when they see it. As others have stated, it does not come with hardware, but four screws was all it took to attach the headboard to the existing bedframe. A real winner! August 12, 2011
Rated 4 out of 5 by Love The Headboard - Disappointed w/no hardware Beautiful headboard, but I feel that they should include hardware to attach this to a bedframe. I bought bolts to do this, but the holes don't line up correctly. I therefore have to hire someone to put my bed together! I feel that this is an unnecessary step that will cost extra and not something I was expecting. I do still love the headboard and I feel sure that once I actually get it together I will love it! It is much heavier than I thought it would be and I love the finish. I got the wood finish! August 11, 2011
Rated 4 out of 5 by this is a very sturdy headboard and very dramatic We love the headboard, it has great design features which fit into my scheme which changes so there are a lot of approaches that can be achieved with this bed. So easy to decorate and use in any plan. Color on mine was just a little dark August 10, 2011
Rated 4 out of 5 by Great headboard but headache to mount Beautiful headboard, I'm very pleased with the finish and the quality. I was however disappointed that it didn't come with any harware to mount and the long delivery time - we had to wait about 6 weeks for it to be delivered. Manufacturer should strongly considered including hardware that was a big headache for us and the reason I didn't give it a perfect score. August 8, 2011
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Product:MB401-Claudette Headboard

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