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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claudette Headboard 4.5 5 140 140
put a bird on it! As breathtaking as this bed is in the catalog, it doesn't come close to the beauty of this piece in person. If I had read the reviews beforehand—about how the holes are ALL drilled wrong (and they don't go all the way through) and about how this piece comes with NO bolts or hardware of any kind—I might not have bought it. And I would have missed out. The headboard is huge and heavy. We have it propped against the wall (we bought bolts last week after having this headboard for a month but have yet to drill the holes), and it's perfectly safe there. But why, if EVERYBODY complains about the same thing, doesn't the company take the hint and ask their supplier to drill the holes in the proper place? These holes seem to work for NO ONE. At least move them so they work for SOME of us. And give us the freaking bolts. It's absurd. I guess they don't do it because they don't have to. We keep buying this headboard because it's magnificent. September 7, 2012
Great Headboard I bought this for my daughter's room, as I was looking for something a little whimsical, but not too much so. She's going into her teens and I wanted something she could keep for a long time. This headboard was perfect! Great headboard for the price too. Very solid construction! February 7, 2013
Makes me smile I had been using the same bedroom furniture since I graduated from college (14 years ago). I decided it was time for an upgrade but I really don't like all the matchy matchy sets. We also have a long narrow bedroom so I thought using just a headboard would be a nice solution. A friend of mine actually recommended that I take a look at this one because she had seen it in the store and loved it. I thank her all the time for that advice. This headboard is amazing. It makes me smile every time I look down the hall into our bedroom. It is just a fabulous piece. The bird is so cute but the headboard certainly works without the bird as well. It would certainly be 5 stars if the attachment issues were fixed. My husband did have to drill new holes but I knew that going into this purchase and he is the handy type so it wasn't an issue for us. I got the king size in the natural color and I just love it. The wood quality is very impressive and I think the value for the price is very good. It just seems that since this headboard is so popular and everyone has the same issues with the attachment holes that Ballard Designs would remedy the problem. With that being said, don't let that minor issue be the reason you don't purchase the headboard. It is amazing and beautiful and the attachment issue was an easy fix for us. November 21, 2013
Beautiful but too many tweaks required I love the style of this headboard. Styling and finish are very true to the photos. I think I've been able to create a great new look for my room BUT I've had to improvise quite a bit to get the king size headboard to work. First, as many others have written, the pre-drilled holes in the headboard do not line up with a standard king frame. Even if they did, the headboard would be too low for my taste. I have a plush but not pillowtop mattress -- pretty standard for king beds these days, I would think. When even standard pillows (not euro-sized) are propped against the headboard, the beautiful curved sides get hidden. To remedy this, I had to elevate the headboard by 6 inches. Unfortunately, this causes the useless pre-drilled holes in the legs to show above my bedskirt, so I've done my best to paint and install plugs for those. Given the improvisations, the headboard cannot be mounted to the frame of my bed but instead to the wall. This is fine but not what I envisioned. Overall, the bed looks very good and I receive a lot of compliments on its uniqueness and style. I just wish that, out of the box, the legs had been 6-8 inches taller with properly placed holes and hardware for mounting the headboard to my bed. January 11, 2013
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Product:MH100-Claudette Headboard