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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claudette Headboard 4.5 5 141 141
King Size Headboard is Beautiful but you may need your drill! The headboard is really beautiful. It's solid wood and the large middle area is an inch thick. We got the king size in whitewash. I've been thinking about this purchase for well over a year and finally ordered. Overall I am very pleased. I knocked off a star because the headboard pre-drilled holes did not match up with our bed frame. My husband was able to drill through the original holes at a slant to get the headboard to fit our frame but it was a bit challenging to make it work. This seems to be a recurrent theme based upon prior reviews and I was hoping this would have been fixed after others feedback and waiting for a year to order. Still we love the final installed headboard and are very happy with our purchase. We couldn't be home for the delivery so a neighbor signed on our behalf and we unpacked the headboard ourselves. The headboard was packaged really well and there was no damage in spite of the box looking a little abused. We live in a remote area off a 3 mile dirt road and I'm impressed with the trucking companies Ballard uses. J B Hunt asked about access to our location and downsized their truck to get down our 3 miles of dirt road. This is our 3rd threshold item we've purchased from Ballard and the packaging and trucking/delivery is a big part of why I like this company not solely because of their unique and well made items. Now we just have to figure out what chest of drawers etc. will match! October 4, 2014
Sturdy and dramatic. This is the second Claudette headboard I have purchased. It will be used as the second queen bed in a single bedroom. I was disappointed that the first was very white, but the second one just purchased has a grayish tint. I will need to paint the headboards to make them a matched set. Other than this inconvenience, the quality is very good. May 12, 2014
Solid wood...very pretty. This is a beautiful and unique headboard. And the price is right! It's not easy to find high design and solid wood for a reasonable price. Thanks Ballard! May 9, 2014
Note: Whitewashed finish is a Beachy Look This would be a great headboard if you are going for a beach or cottage theme. Got 2 twins for guest room. The description did state that the finish was "sandblasted & dragged" but I did not expect it to be as rough textured -- not splintery however not smooth. Does not seem to be sealed. I will most likely be lightly sanding, chalk painting, and waxing to bring a more formal look to the set. Height is what I was looking for and they are perfect. Very difficult to find fairly tall headboards ONLY (did not want footboard) that are not upholstered. Especially in a twin size. And reasonably priced. Didn't want to spend a lot since they will not get that much use. Delivery service (JBHunt) was great, on time, called before arriving. Very please with them. All in all, with a bit of "tarting up", they will work very well for me. Worth the money and small bit of effort I will put into them. April 28, 2014
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Product:MH100-Claudette Headboard
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