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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claudette Headboard 4.5 5 115 115
Some kinks While I do love the design shape of this headboard I was disappointed to see that when I ordered 2 beds as "twin beds" in a guestroom, they did not design the bird to be installed on left and right options. It looks ridiculous to have both birds facing the same way so I just took it off the 2nd headboard as the room is better with only one bird. Also, the drill holes for the frame mount are missing on one headboard. The one that has drill holes does not fit my standard frame that came with my mattress. (perhaps the store sells a different height that works better but good chance you will have to drill your own holes. March 21, 2012
Whimsy and Fun :) My wood finish King headboard arrived today two just weeks after placing my order! The box was huge and had some dings so I was a bit concerned. It was packaged very well and is in perfect condition. The shape is so beautiful and I love the wood finish. It is hard to find a headboard that is unique. My bird sits on it fine so I think I will just secure it with some kid's putty. That way if I move I won't damage it in the transport. I will add a block of wood to the inside of each leg and drill mounting holes through it. Shouldn't be too difficult. I do agree I wish it had the mounting bolts and holes included. July 13, 2011
put a bird on it! As breathtaking as this bed is in the catalog, it doesn't come close to the beauty of this piece in person. If I had read the reviews beforehand—about how the holes are ALL drilled wrong (and they don't go all the way through) and about how this piece comes with NO bolts or hardware of any kind—I might not have bought it. And I would have missed out. The headboard is huge and heavy. We have it propped against the wall (we bought bolts last week after having this headboard for a month but have yet to drill the holes), and it's perfectly safe there. But why, if EVERYBODY complains about the same thing, doesn't the company take the hint and ask their supplier to drill the holes in the proper place? These holes seem to work for NO ONE. At least move them so they work for SOME of us. And give us the freaking bolts. It's absurd. I guess they don't do it because they don't have to. We keep buying this headboard because it's magnificent. September 7, 2012
Love it! Received the headboard in a timely matter. It was packed well and was in perfect condition. It did not come with any hardware to attach it to the mattress frame, but I was aware if this from reading other reviews. I purchased four 4.5" bolts, washers, and nuts at a hardware store. The headboard came with two holes predrilled part way through each of the bed posts, but we went ahead and drilled them all the way through for more support. The headboard is absolutely beautiful and very unique. I've gotten many compliments on it already. I am very pleased. December 26, 2011
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