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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 11 reviewers.
Rated 5 out of 5 by Love 'em! For the price they are just perfect mounted on either side of a mirror above the fireplace in my Hearthroom. I installed a dimmer switch and they don't even need shades! January 30, 2012
Rated 5 out of 5 by Lovely , dainty wall sconce I ordered the wall sconce to go with the Claire petite chandelier for my bedroom. I added a few more crystal prisms for more bling. It looks beautiful and refelects the light. January 29, 2012
Rated 4 out of 5 by Beautiful I love these sconces. They match the Claire chandelier in the dining room. I bought the black silk shades and they are elegant. These are mounted in a niche by the front door, which has now become a focal point of the room. They are on a reostat so they are lovely dimmed. The only problem I had was one crystal was broken off when I opened the box. I think I can fix it, but haven't had time to spend on it. I don't think anyone probably has noticed, but it's disappointing. December 7, 2011
Rated 5 out of 5 by these lamps are elegant without being gaudy I just love these lamps. They add a touch of elegence to a somewhat informal living room. I have the matching chandelier in the dining room. They absolutely sparkle with a dimmer switch. They're so pretty I hate to turn them off! We've received a lot compliments and inquiries about them! June 9, 2011
Rated 5 out of 5 by GREAT SOURCE OF LIGHT FOR PLANT AS WELL!!!! Required only one, but it also works well over my plant, fig tree is growing beautifully!!!! April 10, 2011
Rated 4 out of 5 by Nice We got these before the matching chandalier came in. On their own, they are nice but nothing great. Now that we have the matching chandalier up, they compliment it perfectly. So, I wouldn't think twice about them if you are buying them with the other pieces from the set. We got them in bronze. April 10, 2011
Rated 5 out of 5 by Beautiful! Great price and beautiful fixture! Coordinates well with the other pieces in the collection and provides a lot of light where I needed it. March 16, 2011
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Product:LW204-Claire Sconce

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