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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire Petite Chandelier 4.8 5 113 113
This product is sooo pretty and elegant - have 2 in our bath. We installed one in the w/c and one over the jacuzzi. When the windows were being washed this Summer (by male college students), they remarked these were the "neatest" lights they had ever seen....what a surprised look I had - didn't expect they would have noticed the lighting fixtures!! We like them so much we're going to install a ceiling one in my closet next...Thanks Ballard for having unique items at affordable prices... February 2, 2012
Perfection This is going in my bathroom and it is the perfect size and the styling is just wonderful. I love it and highly recommend it for the bedroom, bath or other smaller space. April 30, 2012
This lamp is very well constructed and looks great in my dining room I had shopped for similar lamps elsewhere, but they were not the right size or color. This lamp is perfect for my rather small dining room and adds just the right touch to the overall look. It gives off plenty of light, but not so much that it makes the room look stark (a little extra ambiance), and I like the way the light plays off the crystals. The packaging was wonderful. There was no way the lamp would be damaged during shipping (unless a truck ran over it). It arrived very quickly. Love the lamp. November 9, 2011
Beautiful! I bought this for my foyer and it totally gave the entryway an elegant feel. It is even more beautiful in person! I've received so many compliments. April 9, 2012
beautiful addition to my daughters "vintage french" room! beautiful addition to my daughters "vintage french" room! April 29, 2012
Beautiful! First, the packaging for shipping was so good! You outdid yourselves protecting the product for shipping. Arrived beautiful and since it was a Christmas gift that was really important. Everyone had a fit over it. The details were elegant and will be just right for the area in their home they plan to use it. I will order your products again - both as gifts and for my own home. December 28, 2011
Absolutely gorgeous! Very well packaged for shipping. No chance at all it would have gotten damaged! Just the right size for our 11 foot ceiling foyer. Sparkles and is light and airy. Love it! March 19, 2012
LOVE it !!! I love this light fixture!! It is the perfect size for our powder room. The finish is beautiful. Worth the wait! March 18, 2012
Petite Chandelier Wow!! What a beautiful chandelier.I have it in our dinning room and it looks just beautiful. March 18, 2012
FABulous Dahling!! You will not be disappointing in this charming little chandelier. I hung it in my remodeled master bath and couldn't be more pleased. It looks just as advertised, if not better. Thanks BD! January 22, 2012
Beautiful chandelier Wonderful product. The only problem we had was with the written directions which were difficult to understand due to the misspellings and incorrect words in them. January 25, 2012
Charming and Perfect My husband and I could not be happier with this chandelier... we have the medium size as well and they are the perfect compliments to our living room and entry hallway. The packaging was like Fort Knox - very impressed with how they ensured all the delicate vines were protected! November 5, 2011
Elegant and classy!!!! Extremely satisfied!!!! The Claire Petite Chandelier is extemely elegant and adds the perfect touch to my foyer, and that it is the perfect complement to the Grand Claire Chandelier which I have in my dining room. November 27, 2011
Perfect for the nursery!!! The size of the Claire Chandelier is perfect for a baby's nursery. The chandelier was delivered in a very secure container and was extremely easy to install. December 10, 2011
Absolutely perfect chandelier. This was absolutely the perfect chandelier for over my tub. Tons of compliments and it arrived in what had to be the best packaging I've ever seen for a light fixture. Not one little twig or crystal bent or broken! November 4, 2011
Clair petite chandelier I love it. This item is the second one I bought for my master bathroom. December 27, 2011
Very unique and attractive fixture for the entryway. We liked it so well we ordered the next size up for our dining room. December 1, 2011
Exclusive Eligance This is exactly what I was looking for. It will match an antique one that I have for years. This light is going in my kitchen. The only thing I was disappointed that it did not have enough gold leave on it. The picture shows it has more. It will have to do since I've had difficulty finding one to match my large chandelier. May 21, 2011
fantastic fantastic shipping, I love the chand. It is gorgeous. I want more!!! November 15, 2011
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Product:LC212-Claire Chandeliers
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