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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

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Claire 9-Arm Grande Chandelier 4.8 5 341 341
Beautiful Chandelier But... The Claire 9-Arm Grande Chandelier is beautiful but I was so disappointed once I saw the one I ordered in person. The picture online did not properly represent the actual product. The Etruscan Gold was not as brilliant and has a more dull brownish finish - I was looking for a little glam in the dining room. Also, the online picture makes the chandelier appear as if the diameter is greater than 29". The arms do not stretch as wide. So, I sent it back because of the color and got the Antique Silver one instead and I love it. November 16, 2013
This product looks elegant We purchased two small chandeliers in bronze. They look really great in our master bath. The electrician was blown away with the packaging. Much more expensive chandeliers do not have this kind of packaging and arrive damaged. Not Ballard, they arrived in perfect order and are stunning! November 14, 2013
Great product for the money! Easy to assemble . Looks fantastic. Perfect for our house. November 13, 2013
Great product; poor instructions We love this chandelier. Definitely worth the price. Only complaint relates to the poor assembly instructions. I bet whoever wrote them never actually tried to follow them. November 8, 2013
It's a different look. I purchased the 3-arm chandelier and love the look of it in my foyer. The curve of the arms are not perfectly symmetrical with one another so I had to play with it a bit but love that it's a traditional look but with a twist. November 4, 2013
This chandelier looks so sophistocated! This is a gorgeous chandelier. I had already purchased 3 of the Claire vanity lights so I suspected this would be just as beautiful if not more so. And I wasn't disappointed. I got it in the oil-rubbed bronze and it looks rich and sophisticated. Looks fabulous in my dining room. Thanks so much for such wonderful products. Always look forward to getting the catalogs. October 31, 2013
Beautiful! I love this product! It really enhances my dining room. October 31, 2013
Cute This is a darling chandelier. I have it in my daughter's bedroom. It is good value for the money. A bit poorly made but look at the price. The electrician broke one of the branches when he hung it. I just wove it back in. October 30, 2013
This chandelier exceeded all expectations. We understand why this chandelier has been a best-seller. It was made for our home in design and quality. One must put it on a dimmer to bring out the sparkle of the crystals. The color of the gold finish matches all other lighting fixtures in the great room perfectly. The vining of the fixture it unique. We love this product. October 28, 2013
Elegant appearance but needs refinement Purchased for one of our guest bathrooms along with a set of the matching 2 light vanity fixtures to compliment two sinks in this room. Packing and crate was secure ensuring no broken or bent parts. The antique silver finish actually softened the brushed nickel cabinet hardware and faucets. This is a very inexpensive light fixture so expect materials to be what they are, however, the finished product is elegant enough and provides adequate light. All our rooms have high ceilings but this bathroom ceiling is low at 8 ft. The chandelier needed to be significantly re-engineered. My husband removed the entire chain, manipulated one link to a secure position in-order to effectively attach the fixture to the plate on the ceiling so our 6 foot guests could walk under it. October 27, 2013
Beautiful and Updated I wanted to update my dining room without replacing everything. I had a lot of brass so wanted to stay in the same family of metal. The gold tone chandelier was a perfect solution. It really looks beautiful and helped to renovate a dining room and bring it up to date at a reasonable price. I get compliments on the chandelier all the time. October 25, 2013
So pretty! The antique silver color has just a titch of soft gold/yellow in it making it a perfect complement for those who still have a bit of gold hardware (hinges, door knobs, handles, etc.). I am very pleased and plan on ordering the small one for my powder room. It is very different than the majority of what is out there in lighting. I love it. I did have to do a little tweaking and bending to straighten it up a bit, but nothing too serious. Do your tweaking before the electrician comes to hang it. October 24, 2013
Even better than the picture! I have been looking at this chandelier in the catalog for a few months and finally decided to order it. What a wonderful purchase, so glad I went ahead with my instincts. The picture is what drew my eye, but the actual piece is astounding when installed! Couldn't be happier. October 23, 2013
A bargain! I hung this chandelier in a 9' hallway going to the master bedroom and bath. It is the perfect size for a standard hallway. I absolutely love it. It has a touch of glamour but not overdone. I got it on sale and it has been a true bargain! October 21, 2013
Graceful and at the same time a touch of glam. We replaced a ceiling fan with 3 downlights in our bedroom with this darling little chandelier. Love it to pieces, although the Etruscan Gold is darker than the gold I had imagined. It's on a dimmer, so we probably won't get any cute little shades. But maybe ... October 13, 2013
lovely, but lopsided This chandelier is very pretty with lots of detail and facets reflecting light everywhere. Unfortunately, we didn't see until it was installed that one of the six arms droops down lower and at a different angle than the others, giving it the effect of looking crooked. October 12, 2013
Just Beautiful and Elegant Once I saw this chandelier I could not get it off my mind and knew I had to have it. I have a large vaulted ceiling bedroom and purchased the silver color. It is just perfect and elegant. It makes such a statement in my bedroom. It was exactly what I expected and not disappointed. October 6, 2013
beautiful love it love it love it bought the gold one for my dining room looks classy used 40 watt which was great room is 12x13 high ceilings not too gold has a antique look which I think would go with every decorate. the price was great looks like I paid 3 times as much. October 6, 2013
This Chandelier is Gorgeous I have it in my foyer on a dimmer. It is so beautiful, it would look great in any room in anyone's home. October 6, 2013
Picture perfect Chandelier I have been following this item for 2 years. Once I remodeled my kitchen and dining room, I knew this Chandelier would be perfect. It is beautiful, elegent and when the crystals shine on the lights in the room we have rainbows on the table and the wall. It is definitely the "WOW" factor in my home. P.S. I purchased the 3 arm one for my entrance way into my apartment. It is the first thing people see entering my home. They all ask "where did purchase this" I tell them Ballards. August 21, 2013
This chandelier looks awesome After I had it put up everyone who comes into my house says how awesome it looks..I totally love it and so does everyone else, my husband was away at the time that i received it and when he got home he was floored on how great it looks, it goes with our furniture so well, our furniture is dark so i had to get the darker chandelier, and i'm so happy i bought that one, i'm thinkning about getting another one for the den in a differant color. I did alot of research on them, and looking in stores and online i couldn't find any one's that i liked and that was priced reasonable.. i'm very happy with the chandelier that i bought, i totally recommend it. August 17, 2013
Awesome! Love this chandelier. Even more beautiful that in the catalog. Amazing packaging. Great value...plus got it on their 15% off sale. Definitely recommend this product. July 18, 2013
Beautiful petite chandelier I've been looking for a petite chandelier for our reading/guest room. This is a perfect addition to add a little glamour and sparkle. I ordered this in the bronze color and added the linen document brown shades to it. It looks fantastic! June 28, 2013
Beautiful fixture The chandelier is beautiful and provides excellent lighting. June 2, 2013
I love this chandelier! Many other companies carry similiar chandeliers at a much higher price point. Adds a lot to a dining room and the Etruscan Gold blends well with other finishes. May 31, 2013
Good Value and Looks I put this chandelier (in the silver tone) in my master bedroom's walk-in closet and it looked great! It is a good value for the money, though it was a bit difficult to shorten the chain (it seemed to be missing a link with a gate on it, so we had to use fence cutters and muscle to shorten the chain) - but other than the installation hiccup, I am very happy with my chandelier! May 16, 2013
Looks great Ordered the bronze but color is more on the black than bronze. Still beautiful so decided to keep it. April 24, 2013
Petite chandelier perfect for bedroom After I ordered the 3-light petite chandelier for my bedroom, I was concerned that it would be too small and not emit enough light. I thought I would have to exchange it for the 5-light version. In fact, the 3-light with a dimmer switch emits the perfect amount of light in the room. A larger fixture may have been too overpowering. The packaging was excellent - it arrives inside of a metal support cage inside of the shipping box. There was absolutely no damage. Take note of the photos of these chandeliers - the crystals do not hang - they wind around as if part of a vine. It makes the fixture more unique. Love the piece! April 21, 2013
Lovely product. This is the perfect chandelier for my eclectic decor. I purchased the silver toned one with six lights, as I have a living room/dining room combination with a nine foot ceiling. I couldn't have something overpowering but the ceiling is high enough to handle just this size. The nice thing about this light is that it sort of "ties together" my mix and match furniture: some antiques, some traditional, a bit of Ikea thrown in for good measure...I did say "eclectic", didn't I? The woods are of different colors as well, and the antique silver color is sort of neutral and calm and doesn't clash with anything. I put the sand colored satin sleeve on the chain and that, too, adds to the overall soft, subtle effect produced by the chandelier. April 6, 2013
This product is perfect for any room. As with everything I order from Ballard, this chandelier is well made and beautiful with a lot of detail. I absolutely love it! April 3, 2013
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Product:LC212-Claire Chandeliers