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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 341 341
Perfect size for a small dining room. I just love this chandelier! It really makes the dining room look lovely and inviting. It is a perfect size for my round dining room table which measures 48 inches across. The chandelier arrived very well packed and not a crystal was bent or broken. The item was delivered very quickly after the order was placed. June 2, 2011
Absolutely Beautiful hanging in my dining room! I have been wanting this chandelier for 3 years, and finally bought it for my dining room. It looks beautiful, and lights beautifully, as well! June 1, 2011
Gorgeous fixture at a reasonable price! I can't stop looking at my beautiful new chandelier in my entryway, which replaced the hideous and boring builder's selection. It ties the whole area together and I smile whenever I look at it! I wish you offered it in a 5 arm model. The quality is outstanding as well. May 30, 2011
It is an awesome looking chandelier. I love it and it looks great in our dining room and looks very country french. Thank so much. May 29, 2011
Exclusive Eligance This is exactly what I was looking for. It will match an antique one that I have for years. This light is going in my kitchen. The only thing I was disappointed that it did not have enough gold leave on it. The picture shows it has more. It will have to do since I've had difficulty finding one to match my large chandelier. May 21, 2011
Beautiful chandelier great color. great lighting. was delivered in careful packaging. love it. May 3, 2011
Lovely Chandelier We've gotten many compliments on this chandelier and are very happy. It came very well packed but, unfortunately, one of the crystals was damaged. Nothing a drop of crazy glue couldn't take care of and I had the chandelier hung in no time. April 25, 2011
Gorgeous! This is a stunning addition to our dining room, especially for the price! We added a medallion at the ceiling and also bought the matching sconces which really finishes the whole scene. We bought it in bronze and it really compliments the cream colored walls and ceiling. April 10, 2011
The Perfect Chandelier ! I absolutely love the Grande Claire Chandelier ! It is a perfect addition to the French Country look I have now achieved in my dining room. Just the right color and style, very quick shipping and friendly, polite customer representatives ! March 29, 2011
Love it! I got the bronze with clear crystals (bronze looks like black from afar) for my bedroom. I painted my ceilings a fabulous blue/green color and the chandelier looks so good against this color that laying in my bed and looking up is now my favorite view in the house. March 26, 2011
Gorgeous! It's lovely - the bronze color is very dark and is a perfect mix of traditional and updated uniqueness. The shipping package was very protective, and it arrived in perfect shape. Installed along with a new ceiling medallion, it's really made a statement in my living room! Plus, I swear I just saw it on an episode of Dear Genevieve. ;) March 24, 2011
Love it! It's really pretty in my bedroom. Casts lovely shadows on the walls. The Estruscan Gold is darker than I expected, but this fixture gives off really nice light (with a dimmer) and is the perfect small size. March 23, 2011
Bella!!! Love it!!! It's beautiful! This is the second one I've bought. March 21, 2011
The Perfect Chandelier I had been looking for the past year for a chandelier to put in my 12'X12' dining room. I wanted a little sparkle with the right proportions for my small dining room. The local big box stores didn't have anything I liked, so I figured I might as well give the internet a try. Thank goodness for Ballard Designs, the moment I saw this chandelier, I knew it was the perfect chandelier. Delivery was fast and I helped my husband hang the chandelier, it was fairly easy. Thanks Ballard Designs, I love my chandelier. March 19, 2011
Beautiful fit Perfect fit for our entry hall. Easy to install and beautiful. March 19, 2011
I am very happy with the chandelier. I love the leafy look of the chandelier and the crystals that are somewhat randomly placed. Very unique without being too formal. The size is perfect for my room which is smallish and really adds interest to the room. March 17, 2011
This fixture really updated my kitchen. This chandelier came packaged very carefully. Was completely intact, and easy to unpack. Was a snap to install, and looks beautiful hanging above my kitchen nook table. I chose the dark iron, and used cute little shades to dress it up. March 17, 2011
It's really BIG for being "Petite" I guess I didn't pay that much attention to the size. It's a great size, don't get me wrong; but, it's not Petite... I love it. I get nothing but WOW remarks from friends and family..... It's easy to clean and I'm just waiting for it to go on sale again so I can by a second one..... I'm thinking about buying the larger one for a dinning room too. Thanks Ballard Designs... ps.. the packaging was the best I have EVER seen...EVER, it could have been dropped it off a 2 story building and nothing would have happened... WOW Again BD.... March 16, 2011
The chandelier was perfect! I had been wanting a small chandelier for my master bath, and the petite claire was a wonderful choice - the perfect size and just beautiful. Couldn't be happier. Thanks so much. March 16, 2011
This unique chandelier was remarkably packaged. I had viewed the chandelier in the catalogue many times but after I actually saw it in a nearby store I knew it was what I wanted in my new home. It has a unique design that reflects a certain "lightness" and the leaves and crystals added to the theme I desired. The most remarkable part was the extraordinary frame to which this delicate chandelier had been fastened. It took quite some time to remove the chandelier from the frame but not a single delicate leaf nor crystal had been bent, broken or damaged in any way. I certainly applaud whoever designed the frame. March 16, 2011
Nice Lovely chandelier! Ships quickly in damage proof packaging. March 16, 2011
Just the right size. Replaced my globe light above my table with this lovely petite chandelier. I was in love. What a difference it made in my small dining area. It brought the room a whole different look. "BEAUTIFUL and PERFECT". March 16, 2011
Wonderful accent to any room I bought this for my main bath as a focal point. It is perfect size for the bath and makes the room elegant. With flicker bulbs, it is a perfect light at night. I also bought the matching bar light for over the sink. I couldn't be happier with the results. March 16, 2011
Very satisfied Love my petite chandelier, had purchased the one to go on the mirror (the one with 3 lights that is horizontal. The chandelier I put in the hall before you enter the bathroom. It looks exactly as I envisioned and the service was quick it was beautifully packed. March 16, 2011
You Lit up my life I love my new light fixture. It is so elegant looking and I have a dimmer so can diffuse the light if I want to. I get so many comments and I certainly tell them where I was able to find it. Again Ballard Designs filled my wishes. March 16, 2011
Beautiful, beautiful, beautiful! This was installed for a client and they are delighted and have gotten several raves from guests. It is just stunning-couldn't be happier. March 16, 2011
Jewel that inspires This wonderfully elegant chandelier has inspired a total redecorating of my bedroom. I'm using a French theme..soft lilac walls and a small mirrored dresser with gold accents...burlap pillows in French and fluer de lis patterns on the bed cover ...light sheer window panels to add a touch of flow and movement in the summer...The crowing glory will be the petite Claire hanging in the middle of the room above the bed...work is in progress..will send pics ..can't wait to relax in my serene environment..Thank you Ballard Designs.. March 16, 2011
This chandelier looks adorable above my kitchen table. I won a gift certificate to Ballard and 1 of the items I picked out was the petite chandelier. It was the perfect size for where I wanted it. It looks fantastic over the kitchen table and I get many compliments. March 16, 2011
A Great Purchase This chandelier was a gift I purchased for my daughter. She is so happy with the look. I was thrilled with the price of this product and would love to see Ballard have more specials like this. By the way, the chandelier looks go good in her house, that when her mother-in-law saw it she purchased the matching sconces for her as a gift. Keep up the good work. March 16, 2011
Star of the dining room! I have had my eye on this chandelier for a few years. We recently remodeled our kitchen and attached dining room and needed a new chandelier to replace our builder grade one that came with our house. I showed my husband this one and he loved it as much as I did, and it was a Bring Home Ballards special so we got it! We love it and get many compliments on it. March 16, 2011
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Product:LC212-Claire Chandeliers