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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 347 347
A " little" disappointed This is my second Petite Claire Chandelier. My first is in the Etruscan Gold. They are the perfect size for a bedroom, bath or any smaller room. When I ordered this in the Antique Silver. I thought it would be a little more "silvery". It is really more of a gray color. It was for our Master bedroom and it does look fine. Just not what I expected in color. But I do love the look of this fixture and did not want to return it. November 18, 2012
Beautiful Fixture! I am very happy with the chandelier. The quality is excellent and it looks wonderful in a smaller dining setting. I highly recommend it! November 16, 2012
Designer I love,love love the chandelier.We put it n our master bathroom.Our design is Tuscany and it fits perfectly.Now with that being said,when delivered it was damaged,how this happened is beyond me I have never seen better packing.None the less it was damaged,disappointed. November 15, 2012
Petite Claire Chandelier I love everything about this chandelier. It is perfect in our powder room with a high ceiling. Everyone loves it! November 15, 2012
This chandelier is super cute! I love this little chandelier. I have it hanging over a small dining area and it fits perfectly. When it is on it really sparkles. Would definitely recommend this size for anyone looking at hanging it in a kitchen or small dining area. November 14, 2012
I loved it except it arrived with one broken piece I chose not to return such a large item and was able to put broken piece in a place where hopefully I am only one that will notice. Still a big let down! I hope Ballard will give some kind of credit?! November 14, 2012
You will not be disappointed I love it! I ordered the gold and it's beautiful. My only suggestion is to be careful when/ if you want to move/ reposition any of the crystals - the wire is tight and one of mine snapped off. But it's not even noticeable because there are so many. You will not be disappointed. November 14, 2012
Beautiful Touch I purchased this fixture in old silver, which is besutiful and sophisticated. It was expertly packaged and arrived in perfect condition. I am using it in a master bedroom and adds just ther right touch of bling. November 12, 2012
Exquisite I already had the petite chandelier in my kitchen and now wanted the larger one to replace my dining room fixture. Looks fabulous and also purchased light shades to give it a different look. Highly recommended! November 10, 2012
Classic with a twist This is a beautiful chandelier. Its an amazing bargain for the quality and WOW that it provides. The color is just what i had hoped for as it can go either in the silver or even "gold" direction. It can blend styles and provide an updated look. LOVE it! November 8, 2012
Love this Fixture This is a beautiful fixture. I hung it over my kitchen table and it changed the whole feeling in the room. A beautiful product, very well priced -- I would actually say inexpensive! It was packed well for shipping. November 7, 2012
Excellent product at a great price! This chandelier is absolutely stunning! We recently downsized to a townhome and have been trying to make it our "own". This chandelier has been a great step in making a real statement in our dining room. The look is elegant but yet not stuffy . . . it has a playfulness about it with the freeform limbs with crystals. I couldn't be happier with our beautiful new fixure. We are looking forward to seeing it sparkle this holiday season! November 2, 2012
Statement piece Love.. love.. love.. this fixture. It is very unique and has great appeal. I have a heavy traffic home and many people comment on how much they like it. It did come with one crystal broken off but I decided to keep it because I even had a hard time finding where it fell off and saw no reason to go through the return process. November 1, 2012
Better than pictured! Hard to believe you can buy a chandelier from a catalog and it ends up being better than you expected. I was unsure of which finish to choose and the customer service person was so helpful in describing the finishes to me. She definitely led me to choose the best finish. It was difficult to see the finishes on the catalog page or online. Not long after we received our chandelier, we received a new catalog and it was on sale. I called Ballard and was given a credit, so am a very satisfied customer! October 17, 2012
Terrific chandelier! I purchased this for our dining room and it is perfect. Shipping was fast and the packaging protected the fixture well. We did install a dimmer switch and used 40 watt bulbs for the perfect look. October 7, 2012
Love this chandelier Have it in my 2 story foyer, and it's just perfect. Put a dimmer switch on it, so I can adjust level of light. The glass gems add a bit more sparkle - just perfect!! October 4, 2012
Elegance at an affordable price This chandelier delivered everything I asked for and more. The color is perfect - an antiqued gold - and it imparts such an elegant ambiance to my dining room. It arrived in perfect condition and to date I am completely satisfied with my purchase. October 1, 2012
I love it! Before I bought this chandelier I read all the reviews plus to make sure the size would be right I talked to a sales rep. It arrived perfectly and, as others have said, beautifully packed in a cage inside a box. I bought the six light chandelier which is perfect in my entryway. The gold that I chose is not bright but subdued as another purchaser said and exactly what I wanted. I love just putting it on to admire it! Also, it is very similar or the same as fixtures at other web sites but much cheaper! September 28, 2012
delivery! We were so impressed with the great care taken in packing my purchase! I was concerned when placing the order. It was such a delicate chandelier, I could not imagine it arriving without something being wrong with it. To my delight it arrived standing straight up as if hanging, surrounded by a metal framed cube holding it perfectly in place. Now that it is up the complements have not stopped! thank you September 26, 2012
Perfect Fit I spent a long time trying to find the right chandelier for my room. The fact that the chandelier is available in different sizes to fit & match in different spaces is great. The packing of the product to protect it, it is very clever. All that being said, my room now has the complete look I was hoping for. I am super happy with the product! September 14, 2012
Can't take my eyes off these lights! LOVE, LOVE, LOVE this chandelier! Absolutely GORGEOUS! Classic elegance with a modern feel. I have admired the Claire collection for quite a while in the catalog and it is even more beautiful in our home. The 3-arm petite version is stunning over the sunken tub in our master bath. I turn it on every time I enter the room! I am also pleased with the 2 light sconces over each of the vanity sinks. The antique silver matches the brushed nickel fixtures well and the craftsmanship is amazing. The 6-arm in the etruscan gold is perfect in the dining room. SOOOO pleased with these, I am considering yet another for my dressing room! Well done, Ballard. Well done! September 10, 2012
LOVE, LOVE, LOVE this chandelier! Absolutely GORGEOUS! Classic elegance with a modern feel. I have admired the Claire collection for quite a while in the catalog and it is even more beautiful in our home. The 6-arm in the etruscan gold is perfect in the dining room. The 3-arm petite version is stunning over the sunken tub in our master bath. I am also pleased with the 2 light sconces over the vanity. The antique silver matches the brushed nickel fixtures well and the craftsmanship is amazing. SOOOO pleased with these, I am considering yet another for my dressing room! Well done, Ballard. well done! September 10, 2012
Very nice for the price Very nice chandelier for the money. Ordered the gold, which not a brassy gold at all but a more brownish gold. Beautiful in my traditional dining room, but would be equally nice with contemporary. September 7, 2012
Could not be happier... Ordered two of the Petite Claire Chandeliers to go above our island in our newly remodeled kitchen. The product is of great quality, looks beautiful and is the most complimented aspect of our new room. We will be ordering additional chandeliers for other rooms in our home that are currently under construction. The ease of ordering, accuracy of the product description and shipping time are incredible. The price was right too! September 5, 2012
Everything I was loooking for! Shipped quickly and was protected in a metal frame. Beautiful chandelier! (And I didn't have to assemble it!) I wasn't sure about the color when ordering as I didn't want gold. When I talked to a representative she said to look at the sconce picture as it showed a more true color. It is more of an antique brass, which is what I wanted. Ballard's service and assistance was top rate. This was my first purchase from them and I will go to them first next time when I have a home merchandise item I am looking for. September 2, 2012
Beautifully unique I ordered both 6 arm and petite chandeliers thinking I could use both. Very happy with 6 arm chandelier after installed--very unique--could not love it more. Petite one was backordered for some time and when received, we tried every idea we could come up with to use it. It is just as beautiful as the other but is just too much for our small kitchen. My husband keeps wanting me to put it up anyway because he loves it so much. I just can't and I really wish I could fit it into our home. These are not chandeliers seen in every other home. Beautiful!! I have not contacted customer service because of my husband. Alabama Grannie (don't know janniegirl) August 20, 2012
Beautiful, well priced chandelier This has received numerous compliments from all over; designers, friends, real estate agents and strangers. Paired with the cord cover and a medallion, this makes an elegant statement. Also, very well priced for size. This has been up for 5 years, and i still love it. Will find a place for it in our new home, too. Somewhat difficult to dust, but, what chandelier is not?! August 8, 2012
Love it Love it! The chandelier is beautiful. The packaging was amazing. I purchased the chandelier for a lake house to hang over the tub in the master bath. It is just stunning. Perfect size, I get lots of compliments my husband loves it and the contractors have even been complimenting on it. Thanks Ballard and thanks for the reviews they helped my decision alot! August 5, 2012
Love my new chandelier Love it ! Came in a huge steel frame that really protects it. My electrician was really pressed. It is beautiful, classy but a little funky which is exactly what I wanted. July 26, 2012
Petite Claire Chandelier I purchased this Chandelier for our master bath. Perfect fit and the color was exactly as described. Easy assembly. Definitely recommend. July 25, 2012
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