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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 378 reviewers.
Rated 5 out of 5 by Beautifully Elegant I absolutely love the claire chandelier. I also have the smaller one. It is beautifully elegant and I would highly recommend it. January 4, 2014
Rated 5 out of 5 by Love, love, love it! I ordered the 9-arm chandelier to hang above a 60" round table, and it's perfect! As mentioned by others, the packaging was amazing and the chandelier arrived in perfect condition. My husband installed the fixture with my help as this size at least, really needed two people, and I won't say that it went quickly, but it's up and I love it and couldn't be happier with this purchase. I spent a lot of time deciding on what size to order, and Ballard's lighting guide was a big help. December 29, 2013
Rated 5 out of 5 by Absolutely as expected This chandelier is beautiful and looks wonderful in my dining room. The packaging for shipping was terrific and it arrived in perfect condition. It is timeless and elegant, and as others have said, with a dimmer switch the sparkle and lighting are absolutely perfect. December 18, 2013
Rated 4 out of 5 by Beware of color Beautiful chandelier. BUT bronze is really much closer to black. I absolutely needed a true bronze not a "sort of black". Very disappointed to have to return it. December 16, 2013
Rated 5 out of 5 by Gorgeous, elegant chandelier! I love this chandelier! It has just the right amount of sparkle without being over the top. The delicate branches and leaves burst out into the "flower" crystals. If you are needing a little something special in your home, this one is it! December 4, 2013
Rated 5 out of 5 by Rich looking and great price Perfect fixture for above my bath tub and adds to the sanctuary I call my bathroom November 28, 2013
Rated 5 out of 5 by A beautiful addition to our dining area The chandelier was sent all assembled and ready to install. The packaging was itself an engineering marvel, suspending the fixture within a metal framework and then placing it within the box. It is not a heavy fixture which makes it easier for one person to install if necessary. Originally we wanted to hang a more traditional fixture over our farm table. Instead we chose this one and we are so happy we did. Everyone who comes in immediately comments on how great it looks. That validates the fact that we made the right decision. November 26, 2013
Rated 2 out of 5 by Beautiful Chandelier But... The Claire 9-Arm Grande Chandelier is beautiful but I was so disappointed once I saw the one I ordered in person. The picture online did not properly represent the actual product. The Etruscan Gold was not as brilliant and has a more dull brownish finish - I was looking for a little glam in the dining room. Also, the online picture makes the chandelier appear as if the diameter is greater than 29". The arms do not stretch as wide. So, I sent it back because of the color and got the Antique Silver one instead and I love it. November 16, 2013
Rated 5 out of 5 by This product looks elegant We purchased two small chandeliers in bronze. They look really great in our master bath. The electrician was blown away with the packaging. Much more expensive chandeliers do not have this kind of packaging and arrive damaged. Not Ballard, they arrived in perfect order and are stunning! November 14, 2013
Rated 5 out of 5 by Great product for the money! Easy to assemble . Looks fantastic. Perfect for our house. November 13, 2013
Rated 5 out of 5 by Great product; poor instructions We love this chandelier. Definitely worth the price. Only complaint relates to the poor assembly instructions. I bet whoever wrote them never actually tried to follow them. November 8, 2013
Rated 4 out of 5 by It's a different look. I purchased the 3-arm chandelier and love the look of it in my foyer. The curve of the arms are not perfectly symmetrical with one another so I had to play with it a bit but love that it's a traditional look but with a twist. November 4, 2013
Rated 5 out of 5 by This chandelier looks so sophistocated! This is a gorgeous chandelier. I had already purchased 3 of the Claire vanity lights so I suspected this would be just as beautiful if not more so. And I wasn't disappointed. I got it in the oil-rubbed bronze and it looks rich and sophisticated. Looks fabulous in my dining room. Thanks so much for such wonderful products. Always look forward to getting the catalogs. October 31, 2013
Rated 5 out of 5 by Beautiful! I love this product! It really enhances my dining room. October 31, 2013
Rated 4 out of 5 by Cute This is a darling chandelier. I have it in my daughter's bedroom. It is good value for the money. A bit poorly made but look at the price. The electrician broke one of the branches when he hung it. I just wove it back in. October 30, 2013
Rated 5 out of 5 by This chandelier exceeded all expectations. We understand why this chandelier has been a best-seller. It was made for our home in design and quality. One must put it on a dimmer to bring out the sparkle of the crystals. The color of the gold finish matches all other lighting fixtures in the great room perfectly. The vining of the fixture it unique. We love this product. October 28, 2013
Rated 4 out of 5 by Elegant appearance but needs refinement Purchased for one of our guest bathrooms along with a set of the matching 2 light vanity fixtures to compliment two sinks in this room. Packing and crate was secure ensuring no broken or bent parts. The antique silver finish actually softened the brushed nickel cabinet hardware and faucets. This is a very inexpensive light fixture so expect materials to be what they are, however, the finished product is elegant enough and provides adequate light. All our rooms have high ceilings but this bathroom ceiling is low at 8 ft. The chandelier needed to be significantly re-engineered. My husband removed the entire chain, manipulated one link to a secure position in-order to effectively attach the fixture to the plate on the ceiling so our 6 foot guests could walk under it. October 27, 2013
Rated 5 out of 5 by Beautiful and Updated I wanted to update my dining room without replacing everything. I had a lot of brass so wanted to stay in the same family of metal. The gold tone chandelier was a perfect solution. It really looks beautiful and helped to renovate a dining room and bring it up to date at a reasonable price. I get compliments on the chandelier all the time. October 25, 2013
Rated 5 out of 5 by So pretty! The antique silver color has just a titch of soft gold/yellow in it making it a perfect complement for those who still have a bit of gold hardware (hinges, door knobs, handles, etc.). I am very pleased and plan on ordering the small one for my powder room. It is very different than the majority of what is out there in lighting. I love it. I did have to do a little tweaking and bending to straighten it up a bit, but nothing too serious. Do your tweaking before the electrician comes to hang it. October 24, 2013
Rated 5 out of 5 by Even better than the picture! I have been looking at this chandelier in the catalog for a few months and finally decided to order it. What a wonderful purchase, so glad I went ahead with my instincts. The picture is what drew my eye, but the actual piece is astounding when installed! Couldn't be happier. October 23, 2013
Rated 5 out of 5 by A bargain! I hung this chandelier in a 9' hallway going to the master bedroom and bath. It is the perfect size for a standard hallway. I absolutely love it. It has a touch of glamour but not overdone. I got it on sale and it has been a true bargain! October 21, 2013
Rated 5 out of 5 by Graceful and at the same time a touch of glam. We replaced a ceiling fan with 3 downlights in our bedroom with this darling little chandelier. Love it to pieces, although the Etruscan Gold is darker than the gold I had imagined. It's on a dimmer, so we probably won't get any cute little shades. But maybe ... October 13, 2013
Rated 3 out of 5 by lovely, but lopsided This chandelier is very pretty with lots of detail and facets reflecting light everywhere. Unfortunately, we didn't see until it was installed that one of the six arms droops down lower and at a different angle than the others, giving it the effect of looking crooked. October 12, 2013
Rated 5 out of 5 by Just Beautiful and Elegant Once I saw this chandelier I could not get it off my mind and knew I had to have it. I have a large vaulted ceiling bedroom and purchased the silver color. It is just perfect and elegant. It makes such a statement in my bedroom. It was exactly what I expected and not disappointed. October 6, 2013
Rated 5 out of 5 by beautiful love it love it love it bought the gold one for my dining room looks classy used 40 watt which was great room is 12x13 high ceilings not too gold has a antique look which I think would go with every decorate. the price was great looks like I paid 3 times as much. October 6, 2013
Rated 5 out of 5 by This Chandelier is Gorgeous I have it in my foyer on a dimmer. It is so beautiful, it would look great in any room in anyone's home. October 6, 2013
Rated 5 out of 5 by Picture perfect Chandelier I have been following this item for 2 years. Once I remodeled my kitchen and dining room, I knew this Chandelier would be perfect. It is beautiful, elegent and when the crystals shine on the lights in the room we have rainbows on the table and the wall. It is definitely the "WOW" factor in my home. P.S. I purchased the 3 arm one for my entrance way into my apartment. It is the first thing people see entering my home. They all ask "where did purchase this" I tell them Ballards. August 21, 2013
Rated 5 out of 5 by This chandelier looks awesome After I had it put up everyone who comes into my house says how awesome it looks..I totally love it and so does everyone else, my husband was away at the time that i received it and when he got home he was floored on how great it looks, it goes with our furniture so well, our furniture is dark so i had to get the darker chandelier, and i'm so happy i bought that one, i'm thinkning about getting another one for the den in a differant color. I did alot of research on them, and looking in stores and online i couldn't find any one's that i liked and that was priced reasonable.. i'm very happy with the chandelier that i bought, i totally recommend it. August 17, 2013
Rated 5 out of 5 by Awesome! Love this chandelier. Even more beautiful that in the catalog. Amazing packaging. Great got it on their 15% off sale. Definitely recommend this product. July 18, 2013
Rated 5 out of 5 by Beautiful petite chandelier I've been looking for a petite chandelier for our reading/guest room. This is a perfect addition to add a little glamour and sparkle. I ordered this in the bronze color and added the linen document brown shades to it. It looks fantastic! June 28, 2013
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Product:LC212-Claire Chandeliers

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