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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 369 reviewers.
Rated 5 out of 5 by Beautiful chandelier I put this in my bedroom and everyone who has seen it, loves it. It reflects light and the whole room looks brighter. December 30, 2015
Rated 5 out of 5 by Perfect bedroom fixture! To begin with I was very impressed with the packaging. The chandelier was all assembled and the candle covers look so realistic. Love it. December 9, 2015
Rated 5 out of 5 by Perfect. Couldn't be better. We needed a chandelier for our dining room and finally selected the Claire 9-Arm Grande. We couldn't have made a better choice. We then decided to order the smaller three-arm Claire for our entry hall. So nice to have these beautiful and functional chandeliers to complement our lovely home. July 29, 2015
Rated 5 out of 5 by Claire chandelier This is a great chandelier at a great price!!We have purchased this in Bronze and Silver for 2 different houses and love them! July 7, 2015
Rated 5 out of 5 by Love this chandelier I have owned these chandeliers in two homes--the smaller one and now the 9-arm. All were in oil-rubbed bronze. It's just a great product... elegant but still has a bit of whimsy to it. This 9-arm chandelier is hanging over our dining room table from a 15' ceiling. It looks terrific! July 5, 2015
Rated 5 out of 5 by Excellent! We love the chandelier! It looks absolutely beautiful above our round table. The table is 54" wide and we purchased the 6 arm chandelier in dark bronze. It is very dark, nearly black. We hung the chandelier so that the bottom is 30" above the top of the table and it looks perfect. It really gives off a lot of light so we put it on a dimmer switch. It arrived in perfect condition was very well packaged in its own metal cage. All the crystals were intact and already attached. The hardest part was taking it out of the box. We are very pleased with the purchase- it was worth every penny. June 14, 2015
Rated 5 out of 5 by Love it! I purchased the petite in silver for a small dining nook in my open kitchen and it is just perfect. So elegant on its own yet blends in beautifully. The packaging was so good that my electrician actually hung it with the metal cage still attached thinking it was part of the fixture! Thankfully I caught it before he left. Wish I had a spot for another one. May 30, 2015
Rated 5 out of 5 by Stunning! I purchased the petite Claire chandelier and it is stunning in my French Country style foyer. It is nice and bright and the crystals really sparkle. I love it so much that I think that I am going to go back for another one for my Master bath too. May 25, 2015
Rated 4 out of 5 by Love the chandelier, instructions were very vague. Love love love the chandelier. It is gorgeous in our little girl's nursery. We did struggle a bit with the vague instructions. That would be our only complaint. Overall, lovely product! April 3, 2015
Rated 5 out of 5 by Beautiful Chandelier I needed a chandelier for my sun room that made a statement as you walked into my kitchen. Absolutely love the light. I have bought some chandeliers where you have to put on the crystals yourself. This light was ready to hang. I see why this has been a best-seller for several years. You will not be disappointed. March 19, 2015
Rated 5 out of 5 by Admired for years I have admired this chandelier for years and knew that when I could, I would replace my fixture with this one. My apartment dining room is small and this provides the perfect delicate focal point to supplement the 5 high hats. On its own, it would not provide sufficient light. The price was excellent as well. March 8, 2015
Rated 5 out of 5 by Lovely We are very happy with this light fixture. It wasn't too difficult for my husband, son and myself to put it up. One note is that the color is not what I expected. It is more of a brownish bronze than gold but I like it! March 7, 2015
Rated 5 out of 5 by Beautiful I had one in my dinning room, and needed more light. L ordered this one, they are exactly the same. So beautiful with the two. February 22, 2015
Rated 5 out of 5 by Very happy! The chandelier is just beautiful! It makes the whole room I am very happy with it. It was well crated and went up in just a short time with no problems. January 26, 2015
Rated 5 out of 5 by Stunning! I purchased the petite in aged silver for my master bathroom. It is absolutely stunning there. I cannot think of a better option for that large bathroom. It feels like an elegant Spa setting. January 12, 2015
Rated 5 out of 5 by Wonderful ! I have yet to hang it, but as all the other reviews, I am impressed in the packaging, and the care taken to ensure there was no damage. I love it, and I am now waiting for the next sale to purchase the larger version for my dining area. January 9, 2015
Rated 5 out of 5 by So pretty. I'm glad I got it. I bought the antique silver, three light for my bedroom. The chandelier is so pretty I enjoy lying in bed just looking at it. It is beautiful. It's just what my newly decorated bedroom needed. I'm planning to get the five light version for my dining area. It's just about the prettiest chandelier I have seen and so unique and different from all the crystal chandeliers that are popping up everywhere. It arrived very well packaged and it was easy to put together. It is sparkly and very rich looking and also airy and ethereal. I just love it. December 24, 2014
Rated 5 out of 5 by Very nice This chandelier is beautiful. Although it has not been installed yet due to renovations still in progress I am pleased with its looks. The color is a nice soft "pewter-like" grey. Not too shiny, not dull either. Very nicely done. It is elegant and not too ornate. The packaging as others have stated is wonderful, It sits safe and sound in its "cage". I purchased the smaller one and it is the perfect size for over the bed in a 12 by 14 foot room. If I had a place to put another one...I would purchase another. December 23, 2014
Rated 4 out of 5 by Perfect for my small space I ordered the smallest size for my small dining area. Just the right size and adds a little bling to my beach cottage. December 7, 2014
Rated 5 out of 5 by Pretty + Rustic = Perfect I ordered the Claire 6-arm Chandelier. Was pretty in pictures but even prettier in person both nestled in the box and hung in my dining room. It was so well packed - not a single crystal broken in shipping. Exceeded expectations. So glad this was what I picked. And also bought Palencia pendants which hang over island about 8 feet from chandlier - the work perfectly together! November 22, 2014
Rated 5 out of 5 by Love it! The only negative (sort of) comment I would have is in regards to the plastic pieces that fit below the bulbs. They are borderline cheesy. But depending on where you are hanging it, no one's going to notice. Regardless, I love this light and would buy it again! November 6, 2014
Rated 5 out of 5 by Such an elegant chandelier I really love this chandelier ! So elegant & adds so much to the room. November 1, 2014
Rated 5 out of 5 by Petite Beauty I have wanted this for a long time and finally bought it on sale. I have a small dinning room with a dropped ceiling and this is the perfect chandelier in the silver. The packaging on this is amazing. It comes in its own metal cage. I wish I had a higher ceiling and larger room so I could buy the biggest size!! October 22, 2014
Rated 5 out of 5 by In Love! I love it! Was very impressed with the quality and especially the container/metal frame it was shipped in to protect it. I am in the process of redoing my master bathroom and can't wait to install it! September 28, 2014
Rated 5 out of 5 by So Elegant! I got the 3-arm for my Guest Bedroom and for my Office ---- and then got a 6-arm with shades for my Dining Room. They look great and I've gotten lots of compliments. Very well packaged. August 27, 2014
Rated 5 out of 5 by Beautiful Piece This chandelier is absolutely beautiful. I purchased the 9 arm and the 3 arm. The old gold branches and leaves give the piece an expensive look. The faceted cut glass crystals provide a warm glow throughout the room, absolutely lovely. Looks much better in person. Both pieces were packaged securely and arrived without damage. My only regret is that I purchased the 3 arm versus the 6 arm. The 3 arm looks smaller in the space than I anticipated. However it's still very attractive and I would recommend for adding a touch of elegance to a smaller room. July 27, 2014
Rated 5 out of 5 by great for master bath Like almost everyone has mentioned, this looks beautiful and is well made. But what I didn't expect was the quality of the packaging. Arrived in a sturdy "cage" that kept the chandelier in perfect condition. Another excellent Ballard design! July 17, 2014
Rated 5 out of 5 by A new shopper and highly satisfied Ordered all 3 sizes in the Claire Chandelier. Picked out the gold color and was so afraid it would be too brassy and ornate. When each arrived I was in awe how extremely careful and well packed the chandeliers were. Ballard has my vote for caring about products they sell. Kudos to Ballard!! Also, I am totally happy with the gold, it is a true old gold color, not a bright gold at all and a very classy design. The glass crystal drops attached to the stems shine when the chandelier is on. Installed the petite one with a ceiling medallion over my kitchen island & what a stylish statement it sets. The quality, color and style is awesome!! My chandeliers add a perfect ambiance to my home. May 12, 2014
Rated 5 out of 5 by Elegant fixture! I bought this light to replace an expensive chandelier that I didn't want to leave behind in a home I am selling. I love this one so much that now I don’t want to leave it behind either! It seems to be well made. It has just enough sparkle and isn't too big and overwhelming. I bought it in antique silver and it has enough gold color in it to tie it in with other gold tones in the room. I get many compliments on it. April 16, 2014
Rated 5 out of 5 by This looks so pretty in my daughter's nursery. I was initially nervous about the 3 light chandelier being able to produce enough light in my daughter's nursery but am so pleased! It is the perfect amount of light! I was also very impressed by the packaging! April 7, 2014
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Product:LC212-Claire Chandeliers

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