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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Claire 9-Arm Grande Chandelier 4.8 5 340 340
Great product for the money! Easy to assemble . Looks fantastic. Perfect for our house. November 13, 2013
This chandelier exceeded all expectations. We understand why this chandelier has been a best-seller. It was made for our home in design and quality. One must put it on a dimmer to bring out the sparkle of the crystals. The color of the gold finish matches all other lighting fixtures in the great room perfectly. The vining of the fixture it unique. We love this product. October 28, 2013
Love the way this looks I bought this a month ago and still marvel at how beautiful it is. The gold is not brassy, so gives a warm and luxurious feel to our small dining room. Very good purchase and gorgeously packaged in its own protective wire cage. November 19, 2011
fantastic light fixture Looks even better then the picture in catalog-can't beat it for the price especially when on sale! December 22, 2011
Beautiful and elelgant. I could have gotten away with a smaller one but with a dimmer it will work just great. Great bargain. December 7, 2011
Not as pictured I live in a Cape Cod and this chandelier definitely is not as pictured. It is way more brown in color and way tooo bright when you put the light on. It also looks more sparkly in the picture, than it does in the room. The sconces are very small, almost unnoticeable compared to the very big chandelier and the overhead light fixture in the hallway very poorly made. Sits on ceiling a little crooked. So, overall not very happy with any of my purchase but will have to live with them since I already gave our other chandelier away (very pretty and right for my dining room) and how do I pack this up and send it back? It is a monstrosity to pack up, so live and learn. Should never buy this type of item from a catalog. :( April 25, 2012
Beautiful! I love this product! It really enhances my dining room. October 31, 2013
Lovely chandelier I love, love, love it!! Great chandelier at great price. September 25, 2011
This chandelier looks awesome After I had it put up everyone who comes into my house says how awesome it looks..I totally love it and so does everyone else, my husband was away at the time that i received it and when he got home he was floored on how great it looks, it goes with our furniture so well, our furniture is dark so i had to get the darker chandelier, and i'm so happy i bought that one, i'm thinkning about getting another one for the den in a differant color. I did alot of research on them, and looking in stores and online i couldn't find any one's that i liked and that was priced reasonable.. i'm very happy with the chandelier that i bought, i totally recommend it. August 17, 2013
Love it! We are so pleased with this chandelier. We put it in our kitchen and installed a dimmer so we can control the brightness. It is gorgeous. It looks much prettier in person that in the catalogue. My husband had no problem at all installing it. Love it!!! January 15, 2013
The Perfect Chandelier ! I absolutely love the Grande Claire Chandelier ! It is a perfect addition to the French Country look I have now achieved in my dining room. Just the right color and style, very quick shipping and friendly, polite customer representatives ! March 29, 2011
Absolutely gorgeous and unique! Purchased this chandelier in bronze for my formal dining room. It truly is a work of art. Pictures don't do it justice and everyone who comes to my home comments on it. The chandelier is very well packaged but the corner of the box was crushed during delivery. In spite of the severe damage to the box, the chandelier appeared relatively unharmed with one light being slightly bent. I called Ballard to report the damage and they were fabulous! Another chandelier was sent out immediately and the damaged chandelier was picked up a few days later. The new chandelier arrived in short order in perfect condition. Love Ballard's customer service as well as the quality of their products. March 1, 2012
Elegant and Organic I wanted to replace 2 brass chandeliers that have been in our foyer for the past 12 years. Our decor has a rustic feel, but is by no means log cabin-ish! So these chandeliers fit the bill completely - a bit out-doorsy with the crystal 'leaves' but very elegant, they completely transformed the look and feel of our entryway and set the tone for the rest of the house. They would look great in any decor, in my opinion. And the December sales price didn't hurt either, since I had to buy 2! Love these chandeliers! December 22, 2011
The product is expensive looking The packaging was unbelievable. It was so carefully packed to ensure that there would be no damage. the chandelier is beauiful. even prettier than I imagined. I loved the quality too. I just ordered a second chandelier to put in my dinette area. December 14, 2011
9 Arm Grande Claire Chandelier I love, love LOVE the chandelier! It is even more beautiful hanging in my dining room than I had imagined. December 22, 2011
Beautiful chandelier great color. great lighting. was delivered in careful packaging. love it. May 3, 2011
Great lighting option I have 2 of these in my kitchen. We get sooo many compliments on them- the electrician thought we bought them at a very expensive local lighting store and was shocked that they weren't. March 22, 2013
Beautiful light! I love this chandelier. It is exactly what I thought it would be and it looks beautiful in my dining room! It looks very delicate and classy. The perfect "bling" for anyone There was some slight damage to the chandelier upon arrival despite its superior packaging. Called up customer service and they shipped another one out that day...2 day shipping no extra charge. Great customer service as well! January 10, 2013
Love it! I love it, looks great over my dinning room table! February 14, 2013
Beautiful chandelier We wanted a chandelier with a crystal look but not as fancy as most crystal chandeliers. This fit our dining room perfect with its crystal stones and branches. It came so well packaged in a very large box with a steel border box around the whole thing. I would recommend this to anyone looking for elegance and style. January 9, 2013
Star of the dining room! I have had my eye on this chandelier for a few years. We recently remodeled our kitchen and attached dining room and needed a new chandelier to replace our builder grade one that came with our house. I showed my husband this one and he loved it as much as I did, and it was a Bring Home Ballards special so we got it! We love it and get many compliments on it. March 16, 2011
chic elegance Bought this for our living room, which has an 11 foot ceiling. It looks great, the light is beautiful, and it brings the ceiling lower visually. It's the perfect finishing touch to our LR, adding a note of elegant chic without making the room overly formal. And BTW, the packing is extraordinary! Very, very happy with this purchase! December 28, 2012
Better than anticipated! Love this chandelier!! Hesitated buying it, but its perfec. Delivered in less than 48 hours, super secure packing, and just perfect January 3, 2013
Excellent product at a great price! This chandelier is absolutely stunning! We recently downsized to a townhome and have been trying to make it our "own". This chandelier has been a great step in making a real statement in our dining room. The look is elegant but yet not stuffy . . . it has a playfulness about it with the freeform limbs with crystals. I couldn't be happier with our beautiful new fixure. We are looking forward to seeing it sparkle this holiday season! November 2, 2012
Exceeded Expectations My home is French Country, and I was looking for a large lighting fixture for my Foyer. The 9-arm Grande Claire Chandelier is perfect for the space. It was the best lighting fixture for the money -- an absolute great buy. It also came perfectly packaged and ready to hang. It looks beautiful. November 22, 2012
Classic with a twist This is a beautiful chandelier. Its an amazing bargain for the quality and WOW that it provides. The color is just what i had hoped for as it can go either in the silver or even "gold" direction. It can blend styles and provide an updated look. LOVE it! November 8, 2012
Gorgeous! I have been looking at this Claire Chandelier for several years now. I have always thought it looked elegant and whimsical. So, I finally bought it and wow, it looks great. First of all, it arrives so carefully packed that it took the Hub and I about a half hour to get it all unpacked. Well worth it as it was in perfect condition. Because the Hub has skills, we were able to install the light ourselves and it looks absolutely gorgeous. Once we added the light bulbs and lit it up the Etruscan Gold finish glowed. It is a subtle finish and not too flashy. Why did I wait so long to get this? It is a beautiful addition to our dining room and takes the room to another level. So happy to have the Claire chandelier in our home. December 30, 2011
Terrific chandelier! I purchased this for our dining room and it is perfect. Shipping was fast and the packaging protected the fixture well. We did install a dimmer switch and used 40 watt bulbs for the perfect look. October 7, 2012
Beautiful, well priced chandelier This has received numerous compliments from all over; designers, friends, real estate agents and strangers. Paired with the cord cover and a medallion, this makes an elegant statement. Also, very well priced for size. This has been up for 5 years, and i still love it. Will find a place for it in our new home, too. Somewhat difficult to dust, but, what chandelier is not?! August 8, 2012
Love it Love it! The chandelier is beautiful. The packaging was amazing. I purchased the chandelier for a lake house to hang over the tub in the master bath. It is just stunning. Perfect size, I get lots of compliments my husband loves it and the contractors have even been complimenting on it. Thanks Ballard and thanks for the reviews they helped my decision alot! August 5, 2012
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Product:LC212-Claire Chandeliers