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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 5 out of 5 by 7 reviewers.
Rated 5 out of 5 by Beautiful and clean piece! As an interior designer, I purchased the smaller etagere...and love it! Clean and simple and to the point. The finish is a definite antique brass -- it is NOT a polished brass and NOT a champagne finish (implies silver with gold). However, it appears to be a powder coated finish (think painted) over steel and not a real brass. Just make note. Nonetheless, it is subtle and soft with no brassiness or harshness to it. I filled the etagere with books, layering some sideways and others standing up on the layered books. There is substantial height to several of the shelves to fill, so just be aware. The piece came with various hardware to anchor into the wall. I didn't expect this and did not use it. The etagere (when filled at least) was perfectly stable and was going nowhere! The packaging was one of the best -- and easiest to open and remove-- I have ever seen and experienced for such a large piece. Someone did some intelligent planning. This is a terrific buy. October 6, 2016
Rated 5 out of 5 by Does just what I wanted! Has an elegant and minimal look. Plenty of space to display your items, we picked it for the height of the shelves and were not disappointed. September 4, 2015
Rated 5 out of 5 by Love it! Also, it was really well-packaged. We purchased two of these etageres and absolutely love them. They are sturdy, well-made, very attractive, blend with many types of decor and lovely. We were also impressed with how well they were packaged, so that they arrived in perfect condition. We received notices about the prospective ship date, reminders about the expected delivery and then phone calls to set-up and confirm delivery. So, the service from both Ballard and their shipping provider was excellent. June 30, 2015
Rated 5 out of 5 by Beautiful and not brassy! I ordered all three pieces as shown in the catalog and I am so happy with how it looks in my living room. I was concerned that the color might be too gold or brassy, but it is more of a "champagne" color that is subtle and very elegant. Very well packaged too, although it took a long time to unwrap everything and created a mountain of trash/recycling! June 25, 2015
  • 2016-10-30 T09:03:19.457-05:00
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Product:MV325-Silvia Wide Étagère
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