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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Children Playing at the Seashore Print 4.8 5 92 92
The picture is wonderful with great texture and color. The frame was disappointing. I loved the picture- the colors, texture and quality. The frame is not what it appears online. I thought it would be a white frame- white washed and slightly worn or distressed. It came VERY yellow, not even cream colored. It had no "wash" look to it at all and was even somewhat of a gloss. The frame is heavier in physical weight and appearance. I was considering painting the frame, but for the price I paid, I will probably return it.... at an additional cost. I usually love all of Ballard Designs purchases, but this one misses the mark. June 5, 2014
Colors are better in person This is a classic print and when it was featured as a "Bringing Home Ballard" item on sale, I had to snatch it up. The colors in person are much more muted than online. The red in the print is a deep barn red and the background hues are greens, blues and grays with a touch of tan. August 31, 2011
Lovely painting Lovely painting. No one is going to suspect a local artist painted it, as it's clearly a copy, but for the price it's a wonderful addition to my beach home. Soft colors and a "Monet" type feel. Also, in a handsome and "expensive" looking frame. I've bought many things from Ballard - furniture, paintings and accessories, and I've never been disappointed. Great company and wonderful customer service. September 10, 2011
Great themed picture Frame is huge. Better quality than I expected. Nice beach theme for my home. July 3, 2013
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Product:WA596-Children Playing at the Seashore Print