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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 49 reviewers.
Rated 3 out of 5 by nice table terrible finish great delivery Ordered this table in rubbed black which has red coloring showing through on the edges. Delivery was great as the table came quickly. You do have to assemble yourself although it is not hard to do, my husband did it by himself. Looked very nice and fit my smaller room perfect. There is a groove running around the table about two inches in from the edge. This is constantly fillling with food, crumbs, etc. because we do eat at our table. I've run a toothpick very gently in this crack because that is all I could find to fit. The paint in the groove has come off because of this but I can't get the food out unless I do it. Also the finish at the corners of the table is starting to chip off and has also cracked on the pedestals of the trestle base. I would expect a better finish for the price of the table. We bought our table in Nov 2010 and it is at our cottage which we only are at on the weekends and during the summer so it has not seen that much use. The table is a very nice looking table although I think it would be cramped with 10 people at it, 8 would fit much better. I could not recommend to a friend because the price does not justify the poor finish. Maybe the wood stains are better I don't know. I will have to refinish this table at some point which should not be an issue with a table at this price. August 3, 2011
Rated 3 out of 5 by Pretty table but too $$ for what it is! Beautiful table and easy to assemble but scratches easy and splinters where it is distressed. Not worth $1000! November 10, 2011
Rated 3 out of 5 by Mulitple Shipping Problems When my table was first delivered, only the top came and I had to make another appointment to be home when the bottom was delivered. This is pretty inconvenient since you have to commit to 4-hour windows of delivery time. When the table base was delivered, it didn't match the top - they were completely different shades. (I ordered Belgian Oak). Ballard customer service offered to send me a replacement table free of charge, and thank goodness, both top and bottom arrived in the same delivery and matched. I agree with other comments that the groove around the table top has a strange white line in it that is uneven and slightly resembles wood filler, which is especially disappointing considering the Belgian Oak table was more expensive than the other color options. The table is sturdy and has a great shape, and I'm sure we'll enjoy using it, but I'm not completely satisfied with the appearance and I probably won't order furniture from Ballard again. November 29, 2012
Rated 3 out of 5 by Unable to Use I ordered this product in hopes of having a new dining table for Thanksgiving. It's almost Christmas and it's still in pieces. First, the delivery service did not deliver all of the parts. The missing piece finally arrived, and we were excited to put it together. Only to then discover a crack on one of the legs. We are still waiting for this part. I might have to return it. December 5, 2012
Rated 3 out of 5 by Beautiful table, but be careful. Veneer construction warped easily. We bought this table over a year ago for our dining room and LOVED it. It's beautiful and was perfect for our decor. Unfortunately, we used the table as a 'bar' over the holidays and the condensation from our ice bucket warped the veneer tabletop. I've never had this problem with any other table and was surprised the veneer buckled that easily. I now have to keep a table runner on at all times to hide the warped spot. Beautiful design but I expected better construction at this price point. January 31, 2016
Rated 2 out of 5 by Sturdy table, but the finish is not durable. I LOVE this table... very sturdy, thick and seems well made. However, after about 3 months and maybe 50 uses, the finish is peeling off the top. There is a line down it showing unfinished wood and more and more of the finish peels off and ripples up all the time. Did I get a lemon? You would think for the price I paid it would hold up to more than 50 uses. Very disappointing! April 17, 2011
Rated 2 out of 5 by Perfect Table, Poor Finish I was so disappointed that this table did not work! First, I should say I purchased the table in the Belgian Oak finish. I have been looking at it since it came out in that finish so long ago, and finally decided to go for it. Delivery was super smooth, they dropped the boxes where I wanted them in the house. The size was EXACTLY what I needed with a narrower top, but still roomy enough for plenty of people. Assembly was super easy, basically three steps and a handful of screws. I assembled the table by myself, but I did have help lifting the top onto the base because it is VERY heavy. Here's where it goes downhill...the finish seemed like poor workmanship. I understand that it has a distressed look, and I love the raw wood concept, but this was almost too raw. It had cracking and visible wood filling around all of the molding pieces on the base and in the recessed groove on the entire table top. The wood fill was a different color then the table and it looked like someone slapped it on unevenly. I called and customer service had a product specialist contact me in case it was just a faulty table, but no! They told me that was the way it is supposed to look. Well, needless to say, I couldn't justify keeping something that looked defective having spent what I did on the table. The way it was done made it appear cheaply done, not hand distressed. The overall color of the Belgian Oak is also pretty light and has a pinkish undertone. So overall, I am disappointed with this specific table, but I still love the Chianni table for size and style...just maybe try one of the other finishes. Ballard- can this come in your Flemish Oak? That is such a nicer finish than the Belgian. I should also note that Ballard was excellent in handling my return, so no problems there. I just wish I had a dining room table! :) September 24, 2011
Rated 2 out of 5 by Pretty to look at, but not the most practical! We have had this table as our main Kitchen table for 6 years now. We purchased it in the distressed oak, and have the matching bench seat as well. I love the size, style and color of the table and bench, but that's where it ends! The table now looks HORRIBLE! Granted, it gets a lot of wear. Daily meals, kids homework, playtime, gathering space, etc., which may not have been the intention of the manufacturer, but for the price, you would expect to be able to use it. The top of this table is a veneer, and the finish is almost completely gone in spots. The Poly top coat was gone within the first 6 months after purchasing. We have re-poly'd it several times, but that has not stopped the damage. The groove that goes around the entire table is impossible to clean...using something to remove the trapped crumbs and debris only removes the dark finish they have covered it with (and please note, the groove is the EXACT size of a cooked spaghetti noodle...) The veneer itself is very soft, so for example, if you write directly onto paper without a protective layer between the paper and the table top, the writing will press into the veneer. If you drop a piece of silverware onto the table, expect a dent. If you sit a lukewarm plate or dish onto the table, you will get a discoloration ring. Do not expect for the original finish/color to last. This is a beautifully styled piece, and would look great in magazine pictures, but if you live in the real world and need your furniture to match up, then consider another piece! I am now researching the best way to paint this and still get a few more years out of it to make up for the price we paid. Good luck! October 25, 2012
Rated 2 out of 5 by disappointed When the table came, I was immediately disappointed in the finish, the wood and the incredible weight of the piece. In total it weighs about 200 pounds! It was just too bulky and it looks like fake woodgrain. So I sent it back. GOOD NEWS is that Ballard has a terrific return policy and am VERY happy with customer service. I will not hesitate to purchase other items from Ballard Designs in the future. December 8, 2012
Rated 2 out of 5 by Lovely at first, but didn't hold up well at all! We have had the Chianni Trestle Table in the black finish for 3 years. We are a family of 5 - 3 daughters, now ages 14, 11, 8. I think we might live slightly harder than the average family at the dinner table since my girls enjoy doing arts & crafts and painting finger nails, etc., but this table looks a lot more worn out than it should for only being 3 years old. First of all, do yourself a favor and have a glass table top made to cover it. The grooved border that is about 3.5 inches in from the edge and runs around the perimeter of the table, is a complete nightmare to keep clean. It's constantly embedded with crumbs and dust. I used a toothpick to gently scrape out debris, but it also dug the paint out along with the debris, which caused the bare wood to be exposed. Subsequently, every time I wipe the table with cleaner or water, it seeps into the now bare wood groove and has actually cased the black finish to raise and lift. It's now gotten so bad that in one area the finish is completely eaten away. I tried to repair it by dabbing a little oil based stain with a Q-tip, but it doesn't match and only looks ok for a little while. Also, the finish is now dull and scratched, which I really wouldn't mind so much if it weren't being eaten away in other spots. The black finish is also extremely temperamental. Certain non-bleach based cleaners will leave "bleached out" looking white spots on the finish. Another nit-picky issue is with the removable leaf. We didn't try using it until several months after we got it, and only then did we realize that the leaf didn't line up perfectly with the interior edges of the table. Ballard said it was too late to do anything about it. I still like the style but i would definitely NOT recommend this table unless your'e willing to buy a glass top for it. July 30, 2014
Rated 2 out of 5 by great looking, good size, terrible finish Bought the oak table and bench a while ago. Shipping and assembly were terrific. It looks great, until you use it. The wood is soft so it dents with the slightest pressure, but that is the nature of pine, so I'll give them that...What is unacceptable is the poor quality of the finish. It just wore off in many places, along edges, along seams and other really random spots just from normal use and wiping it down. It also clouded. It could be sanded and re finished but the oak color is not consistent as there is some black shading to make it look old that would require specially finish work that probably would cost as much as a new one. The bench too. I'm afraid after a few years of ownership i'm going to have to toss it. So sad because I wanted this for so long and really love the looks, maybe the new ones are better finished?? September 16, 2014
Rated 2 out of 5 by Not worth the price Although this table looks gorgeous online, in person, it's sub-par quality. The first order included a completely chipped top and nicked chairs. The second order was in better shape, but after 1 year, the table started chipping, especially the dining insert. We do not use this table often and is is nicked beyond repair. If you have kids or grandkids, do NOT buy this table. We are trying to figure out if we can patch the top now to get us a few more years out of it, but it looks like a black sharpie is going to have to do. I am very disappointed with this table. I learned my lesson - veneer is never good for a table... October 5, 2015
Rated 1 out of 5 by Wast of money I purchased your Chianni Trestle Table. Biggest was of money!!! the paint scratches off with your finger nail!!!! i need a gallon of touch up paint. Do you sell or will you take back my wast of money??!!! September 28, 2011
Rated 1 out of 5 by The distressed oak is too red This is a sturdy solid table and a great price for a dining table, but I didn't like the color of it at all. It's always hard to tell the true color from website, but the distressed oak table was much too red for my dining room, and clashed with the other furniture in the room. I will be sending it back. November 24, 2014
Rated 1 out of 5 by Buy a different table! I have this table, and bought it as a trestle table in these dimensions is impossible to find. The top has cracked in several places, with cracks running the entire width of the table. It is made with very cheap materials and is not worth the money. December 28, 2014
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Product:TD145-Chianni Trestle Table
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