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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 49 reviewers.
Rated 5 out of 5 by Love our dining room table! We've had this table in the black for two years now. We paired it with the slipcovered parsons chairs, and I've loved every minute of it. It's a great piece when you don't have a huge room, and it's so easy to use the leaves or store them away inside the table (so nice to not have to store them somewhere else). This table is a bit narrow, so if you're looking for a wide table, I would recommend something else. For us, though, it has been perfect! We also love the little bit of distressing - the distressed part is almost red, which was perfect for our decor! February 25, 2011
Rated 5 out of 5 by Present was a homerun This was purchased as a Christmas gift. It was better than pictured, the delivery was perfect and best of all my daughter was thrilled! (she did pick it out however) She uses it every day for family meals, with children, and has been pleased. her home is very open so the table is on view always. It gives a lovely ambience to her house. March 17, 2011
Rated 5 out of 5 by Used as conference table - excellent! This table, in black, was purchased for use in our business conference room about two years ago. It is very handsome and a perfect size for 8 people (with the leaf in). The table creates a very professional appearance and we have had numerous positive comments on it from our customers. The top has worn well, however, occasionally it does require some light cleaning maintenance. We use oil soap or one of the common furniture cleaning formulations. After this time and heavy use by relatively clueless technology people, there are also some scratches and gouges, but they can be disquised with black marker. (... don't know if Ballard offers any other suggestion). Bottom line: it was a great investment and continues to be a welcome and distinguished piece of furniture in the office. June 3, 2011
Rated 5 out of 5 by love the Belgian Oak The Belgian Oak finish is beautiful and the size is just what we needed - we live in a condo and needed a multi-purpose table - using it as a sofa table without the leaf - dinning table with the leaf October 15, 2011
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