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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chianni Trestle Table 3.9 5 43 43
nice table terrible finish great delivery Ordered this table in rubbed black which has red coloring showing through on the edges. Delivery was great as the table came quickly. You do have to assemble yourself although it is not hard to do, my husband did it by himself. Looked very nice and fit my smaller room perfect. There is a groove running around the table about two inches in from the edge. This is constantly fillling with food, crumbs, etc. because we do eat at our table. I've run a toothpick very gently in this crack because that is all I could find to fit. The paint in the groove has come off because of this but I can't get the food out unless I do it. Also the finish at the corners of the table is starting to chip off and has also cracked on the pedestals of the trestle base. I would expect a better finish for the price of the table. We bought our table in Nov 2010 and it is at our cottage which we only are at on the weekends and during the summer so it has not seen that much use. The table is a very nice looking table although I think it would be cramped with 10 people at it, 8 would fit much better. I could not recommend to a friend because the price does not justify the poor finish. Maybe the wood stains are better I don't know. I will have to refinish this table at some point which should not be an issue with a table at this price. August 3, 2011
Border around top of table I ordered the table with the distressed oak finish. I was very surprised to see a distinct border around the edge of the table top. There is a 3 inch border and they sprayed on a darker finish where the pieces of wood meet. From the photos I was expecting the table top to be a consistent finish. Very disappointed to see the dark stripe around the edge. I now know why they do not have any large pictures of the distressed oak finish. I think I read another reviewer mentioned the leaf stores in the table, it does not. The table does assemble easily and putting the leaf in and out is easier than any other table I've seen. The other finishes appear to have a more consistent finish, but be prepared for it if you are ordering the distressed oak. July 4, 2011
Used as conference table - excellent! This table, in black, was purchased for use in our business conference room about two years ago. It is very handsome and a perfect size for 8 people (with the leaf in). The table creates a very professional appearance and we have had numerous positive comments on it from our customers. The top has worn well, however, occasionally it does require some light cleaning maintenance. We use oil soap or one of the common furniture cleaning formulations. After this time and heavy use by relatively clueless technology people, there are also some scratches and gouges, but they can be disquised with black marker. (... don't know if Ballard offers any other suggestion). Bottom line: it was a great investment and continues to be a welcome and distinguished piece of furniture in the office. June 3, 2011
Has Held Up Well We purchased this table in 2006 to be used as our breakfast table. We use it for most meals eaten at our house. It has held up to homework, crafts, many meals and multiple lego projects. It has weathered well and looks like an antique, but a well made antique. We got the light oak finish. May 4, 2011
Sturdy table, but the finish is not durable. I LOVE this table... very sturdy, thick and seems well made. However, after about 3 months and maybe 50 uses, the finish is peeling off the top. There is a line down it showing unfinished wood and more and more of the finish peels off and ripples up all the time. Did I get a lemon? You would think for the price I paid it would hold up to more than 50 uses. Very disappointing! April 17, 2011
Wish it was a little better I loved this table when it arrived. I've had it for about 4 months and I have been less and less pleased. I am not hard on my furniture, but we do use it regularly. So far there is a chip out of the top in the black finish. I also have a couple of spots in the top where hardware seems to be coming through the top. I am not happy with how this table is holding up over time. This is disappointing considering the cost of this table compared to others. March 31, 2011
Present was a homerun This was purchased as a Christmas gift. It was better than pictured, the delivery was perfect and best of all my daughter was thrilled! (she did pick it out however) She uses it every day for family meals, with children, and has been pleased. her home is very open so the table is on view always. It gives a lovely ambience to her house. March 17, 2011
This product is simple yet beautiful this product looks wonderful in my kitchen -not too fancy and not too plain. The service and delivery was also exceptional. March 16, 2011
Love our dining room table! We've had this table in the black for two years now. We paired it with the slipcovered parsons chairs, and I've loved every minute of it. It's a great piece when you don't have a huge room, and it's so easy to use the leaves or store them away inside the table (so nice to not have to store them somewhere else). This table is a bit narrow, so if you're looking for a wide table, I would recommend something else. For us, though, it has been perfect! We also love the little bit of distressing - the distressed part is almost red, which was perfect for our decor! February 25, 2011
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Product:TD145-Chianni Trestle Table
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