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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Chianni Trestle Table 4 5 42 42
great looking, good size, terrible finish Bought the oak table and bench a while ago. Shipping and assembly were terrific. It looks great, until you use it. The wood is soft so it dents with the slightest pressure, but that is the nature of pine, so I'll give them that...What is unacceptable is the poor quality of the finish. It just wore off in many places, along edges, along seams and other really random spots just from normal use and wiping it down. It also clouded. It could be sanded and re finished but the oak color is not consistent as there is some black shading to make it look old that would require specially finish work that probably would cost as much as a new one. The bench too. I'm afraid after a few years of ownership i'm going to have to toss it. So sad because I wanted this for so long and really love the looks, maybe the new ones are better finished?? September 16, 2014
Beautiful! Delivery was on time and excellent! Due to other reviews of lost parts etc. I opened the shipper myself and went through the entire carton and packing/filler material to ensure I have all the components. Sure enough, two pieces were so safely tucked away on one side, they were practically hidden! With that said, the table is simply beautiful! My husband and I had a glass top made asap and that certainly enhanced our table even more! I partnered mine with six cream colored chairs that we already had (three on each side) and will be purchasing the Simone wicker chairs for the ends. August 17, 2014
Lovely at first, but didn't hold up well at all! We have had the Chianni Trestle Table in the black finish for 3 years. We are a family of 5 - 3 daughters, now ages 14, 11, 8. I think we might live slightly harder than the average family at the dinner table since my girls enjoy doing arts & crafts and painting finger nails, etc., but this table looks a lot more worn out than it should for only being 3 years old. First of all, do yourself a favor and have a glass table top made to cover it. The grooved border that is about 3.5 inches in from the edge and runs around the perimeter of the table, is a complete nightmare to keep clean. It's constantly embedded with crumbs and dust. I used a toothpick to gently scrape out debris, but it also dug the paint out along with the debris, which caused the bare wood to be exposed. Subsequently, every time I wipe the table with cleaner or water, it seeps into the now bare wood groove and has actually cased the black finish to raise and lift. It's now gotten so bad that in one area the finish is completely eaten away. I tried to repair it by dabbing a little oil based stain with a Q-tip, but it doesn't match and only looks ok for a little while. Also, the finish is now dull and scratched, which I really wouldn't mind so much if it weren't being eaten away in other spots. The black finish is also extremely temperamental. Certain non-bleach based cleaners will leave "bleached out" looking white spots on the finish. Another nit-picky issue is with the removable leaf. We didn't try using it until several months after we got it, and only then did we realize that the leaf didn't line up perfectly with the interior edges of the table. Ballard said it was too late to do anything about it. I still like the style but i would definitely NOT recommend this table unless your'e willing to buy a glass top for it. July 30, 2014
Fabulous Table This table is beautiful. Absolutely better than the photo, very well constructed, solid wood, stable and substanial. I highly recommend this table. I feel its a real bargain, and well priced, very happy with it, alot of bang for the buck!!! March 8, 2014
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Product:TD145-Chianni Trestle Table
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