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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chianna Fountain 4.2 5 79 79
Love This Whimsical Fountain Highly recommend. Solid, well-constructed. Colorful, Mediterranean style tiles. I've not seen anything like this. Pump is sturdy and shuts off if you run the fountain dry. Was well packed and easy to assemble. Great value. August 1, 2012
beautiful fountain The fountain is beautiful and a great value for the price. Even without the water running is a great decoration. August 21, 2012
The pipe is misaligned I loved the look of the fountain but when we went to assemble it, the pipe on the back is about 1/4 inch off the opening on the bowl. Because these are all rigid materials, there's no way to force the two pieces so it's un-assemblable:( July 8, 2012
Pieces did not fit together. The pump was so large that it protruded from the cove, and the cover with screen would not sit flush. Pieces did not fit together. The pump was so large that it protruded from the cove, and the cover with screen would not sit flush with base. July 15, 2012
Good if you buy on sale and willing to experiment a bit Product is as advertised and pictured (at least appearance and dimensions). It is beautiful but a little heavy so some people may need help with lifting for assembly. Easy to assemble in about 2 minutes after removed from packaging. I have it on my deck. I have purchased an inexpensive indoor/outdoor plug/remote from a large discount store (electrical/lighting section) so that I do not have to reach behind the fountain and plug/unplug it. As most reviewers have stated, you will need to add some river rocks/stones/pebbles on top of the mesh screen to improve the sound to resemble a fountain and not a kitchen faucet. I had to stack a series of flat and oval shaped river and mountain stones (about 6" tall in total) to finally get a sound that is soothing and get the water to cascade from one stone to another. You will have to experiment with this to get it right for you. The adjustment on the pump does not work - Mine only works at full flow rate even with the dial turned all the way down. To counter this, I used a stainless rustproof pin/clamp on the white plastic intake hose to limit the flow rate. If you do add rocks, pebbles etc. to improve both the sound and cascading effects of the water, then expect a little bit of splashing ...so be careful with placement. However, you can minimize or eliminate the splashing by experimenting with different shape rock/pebble placement. All of the adjustments/experiments that I mentioned can be done after the fountain has been setup so no additional heavy lifting is required (you just remove the small inner screen bowel to access the pump and intake hose). I will store my fountain in the garage during the cold winter months. I would recommend the fountain if you are willing to experiment with it (very easy to do) and if you can buy it on sale to overcome some of its shortcomings mentioned. I have spent ad additional $18 on the remote and pinch pin to get mine to work just right. Mother nature provided the rocks and pebbles. August 27, 2013
Easy to assemble but light green tile shows algae in bowl I absolutely loved how easy this fountain was to assemble. It's very pretty. We installed it outside against a brick wall. I also love how the design hides the pump. After a month, I'm frustrated that algae is settling in the bottom of the bowl and it shows up as dirt. I wish they would change the tile in the bowl to terra cotta or even black to hide the "dirt." Otherwise a perfect fountain! August 17, 2013
the best fountain after owning several several fountains this one is the best. only needs water added to it every 2 weeks, where most others you have to add water every day. has quality construction and looks much more expensive. we mounted it on an outside wall with metal brackets and looks great. August 21, 2013
my own tropical paradise this fountain is the most beautiful piece of art my goal was to have a tropical setting, and this fountain did it, my neighbors are going upstairs in their homes to get a peek because of my privacy fencing..my delivery guy fell in love with it he stated that he gets to deliver fountains quite often, but will not easily forget this one. August 9, 2013
Good looking--but water flow not adjustable It's a lovely fountain--it looks exactly as pictured. No problems with delivery. The only drawback is that the water flow control doesn't work well--the water comes out at a full flow instead of a trickle despite adjustment to the pump. Will need to head to the hardware store to find a fix to this problem. Because of this, I could only give it 3 stars. July 9, 2012
Sound is annoying I guess I'm spoiled because I have a waterfall in my backyard but I don't like the sound of this fountain. It competes with the waterfall when I sit by it because it sounds like water flowing in a tunnel. My kids think it is ugly, I think because of the fish where the water comes out. July 8, 2012
Love it! Ordered this fountain for my patio and love it. The water fall is stronger than I would have liked. It's a stream of water, not a little gurgling trickle. All in all, it's a great water feature. July 28, 2012
Great fountain Fountain is so beautiful. Very easy to set up. I love it. Have had many complements and several "where did you get this?" A+ . Thanks Ballard. Quick shipping too!!! August 1, 2012
excellent I am very pleased with the Chianna Fountain. It is beautiful and adds a great pop of color and interest to my garden. July 8, 2012
spout with water coming out of fish mouth was good. On the small side so we have enlarged it with tiles surrounding it and that works great. July 9, 2012
Great Fountain Fountain looks just like the picture and I think it not only looks great on my front porch but is a great value as well. June 19, 2012
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Product:HS275-Chianna Fountain