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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

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Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 101 reviewers.
Rated 5 out of 5 by A Touch of Florence The fountain was a gift to my son and daughter in law. We had just come back from Florence, Italy and the fountain reminded me of the wonderful time we had. My children thought so too. It is in their home, in a lovely setting on their patio and it looks beautiful. The only problem was with UPS who delivered it to me, in front of my front door so that I could barely open it, rather than them and I had to wait almost a full week for them to pick it up. otherwise, I will definitely order from you again. The prodouct was "as advertised". Thank you. August 1, 2012
Rated 5 out of 5 by Love This Whimsical Fountain Highly recommend. Solid, well-constructed. Colorful, Mediterranean style tiles. I've not seen anything like this. Pump is sturdy and shuts off if you run the fountain dry. Was well packed and easy to assemble. Great value. August 1, 2012
Rated 5 out of 5 by Too nice for back deck Originally I purchased this fountain for my back deck but when it arrived, the quality and scale made me reconsider and place it on our front porch where it looks very nice. It arrived in good condition and was easy to assemble. As other buyers have noted, the water comes out in a steady stream so adding rocks will give it more of splashing sound. The rocks need to be pretty small or it splashes too much. Overall I am satisfied with the quality and the price of this fountain. July 30, 2012
Rated 5 out of 5 by Beautiful fountain This is everything I hoped it would be. It set up easily and I am very happy with the sounds of the waterfall. It does stream more than trickle but that's what I wanted so I'm happy. The little basin was damaged when I got it and the nice people in customer service sent me a new one incredibly fast. It adds ambience to our patio both visually and aurally . July 29, 2012
Rated 5 out of 5 by I have a little bit of Tuscany on my patio! First I was amazed how well the fountain was packaged. The shipping box was damaged in a couple of places but the fountain was not. It was very easy to assemble and as a woman, I was proud that I accomplished this on my own. The colors "pop" and it looks very European. I'm happy!! July 28, 2012
Rated 5 out of 5 by This product has great features. The Chianna Fountain is perfect. It is exactly what I was looking for. It's beautiful, a great size, and capable of adjusting the water flow to suit how you prefer it. I couldn't be happier with it! And it was delivered earlier than anticipated. July 28, 2012
Rated 4 out of 5 by Beautiful colors on the fountain I really like the Chianna fountain. It is on the smaller side but I built it up in a raised flower bed and it looks great. The only negative I have is the flow of water will not adjust. We did try and tie off the tube the water flows through to slow it down, as the "adjustment valve" on the pump did not make any difference. Overall I like the fountain and would recommend it. July 28, 2012
Rated 4 out of 5 by Love it! Ordered this fountain for my patio and love it. The water fall is stronger than I would have liked. It's a stream of water, not a little gurgling trickle. All in all, it's a great water feature. July 28, 2012
Rated 5 out of 5 by It's like I'm back in Tuscany... If you've never been to Italy and seen all the beautiful fountains that are everywhere you would have some idea if you had this fountain. It has a wonderful sound and best of all it has all the colors of my Tuscan decor.Having this fountain on my lanai is like re-visiting parts of Italy everyday. Besides having this beautiful addition to my home I have enjoyed Ballard Designs' wonderful customer service because the first one was damaged in shipping and they replaced it, picked up the damaged one, at no charge. I recommend Ballard Designs for great quality merchandise and their first-class customer service. July 28, 2012
Rated 5 out of 5 by The Perfect Fountain I fell in love with this enchanting Chianna fountain when I first saw it in the catalog - and I was even more delighted when it arrived, as it is truly gorgeous. The perfect, accent for any garden or patio. I love it, love it, love it! I was initially concerned that the workmanship and quality might not be exactly what I had expected, since the price was so reasonable, but these fears were quickly extinguished. The fountain arrived in record time, and was very, very well packed. Set up was a snap. However, we did purchase some rustic pavers to create a base so that we could elevate the fountain itself, as it does tend to sit low to the ground.. The flow of water is constant, does not excessively splash, and makes a soft, soothing, melodious sound. It does not "tinkle". I find the overall design to be 5 star rating - especially with the splash guard basin. This feature makes it easy to keep debris away from the pump housing itself. The only issue we found to be a problem, and a very minor one, all considered, was that the splash basin had a tendency to "creep" and not remain snugged into the allotted space where it is supposed to go. This was simply alleviated by inserting a narrow, substantial strip/bar of clear plastic between the splash basin itself and the inside edge of the fountain basin.. Overall, I am totally delighted with my purchase, and I couldn't have selected anything better. July 18, 2012
Rated 3 out of 5 by Pieces did not fit together. The pump was so large that it protruded from the cove, and the cover with screen would not sit flush. Pieces did not fit together. The pump was so large that it protruded from the cove, and the cover with screen would not sit flush with base. July 15, 2012
Rated 3 out of 5 by spout with water coming out of fish mouth was good. On the small side so we have enlarged it with tiles surrounding it and that works great. July 9, 2012
Rated 3 out of 5 by Good looking--but water flow not adjustable It's a lovely fountain--it looks exactly as pictured. No problems with delivery. The only drawback is that the water flow control doesn't work well--the water comes out at a full flow instead of a trickle despite adjustment to the pump. Will need to head to the hardware store to find a fix to this problem. Because of this, I could only give it 3 stars. July 9, 2012
Rated 1 out of 5 by The pipe is misaligned I loved the look of the fountain but when we went to assemble it, the pipe on the back is about 1/4 inch off the opening on the bowl. Because these are all rigid materials, there's no way to force the two pieces so it's un-assemblable:( July 8, 2012
Rated 3 out of 5 by Sound is annoying I guess I'm spoiled because I have a waterfall in my backyard but I don't like the sound of this fountain. It competes with the waterfall when I sit by it because it sounds like water flowing in a tunnel. My kids think it is ugly, I think because of the fish where the water comes out. July 8, 2012
Rated 5 out of 5 by excellent I am very pleased with the Chianna Fountain. It is beautiful and adds a great pop of color and interest to my garden. July 8, 2012
Rated 5 out of 5 by I've been looking for a fountain like this for a long time. This was perfect for me, if you love the picture you will like this fountain. It was packed well and pretty easy for me to put together myself with just a tiny bit of help. That was yesterday, I wanted a base to raise it up and put that together with concrete blocks and some nice "stack rock" for the front of the base. The volume of is fine for me added some rocks for more sound with the screen in but I may take the screen out someday. July 6, 2012
Rated 4 out of 5 by Very pleasing product that needs slight design modification that can be made by purchaser We do love our Chianna Fountain after we made two minor modifications on our own. The factory installed screen upon which the water falls causes much splatter and a unpleasant splashing sound. I removed the screen, which solved the splatter and sound problems, but resulted in an unsightly view of the unfinished interior beneath the screen. That problem was solved by utilizing a waterproof epoxy to glue small smooth river rocks over the rough interior. Now the fountain is beautiful in both sound and appearance. I recommend the manufacturer address the problems outlined above. With small modifications by the factory, the fountain will prove much more marketable and, I believe, exceedingly popular. June 21, 2012
Rated 4 out of 5 by Great Fountain Fountain looks just like the picture and I think it not only looks great on my front porch but is a great value as well. June 19, 2012
Rated 5 out of 5 by Charming "antique style" fountain This really looks like something you would find at an antique or reclaimed materials store. The mosaic work and cement finish add to the old fashioned charm. It sits rather low so we put ours on a weathered cement garden pedestal and it was then the perfect height. The water doesn't splash out of the fountain at all and I think this one would even work indoors if you prefer. If you like that "old world" feel and don't want to break the bank to get it, this fountain may be perfect for you. June 18, 2012
Rated 4 out of 5 by nice fountain This fountain is really pretty and easy to assemble. I agree with several others though who have mentioned the sound of the fountain. The screen used to protect the filter is very cheap and dense so the water bounces off of it and makes the sound of water hitting plastic. I just cut a hole into the screen where the water lands and put pebbles around the hole to hide the screen, and it seems to fix the sound. Otherwise this fountain is well worth the money and has gotten me lots of compliments. The birds like it too! June 14, 2012
Rated 2 out of 5 by Beautiful -- but flawed. I love the way this fountain looks. The problem is the screen upon which the water falls. This is not a pleasant sound - more like an irritating drumming. So, I gerry-rigged it which took a lot of time and trying different ideas to get the water to splash and make a fountain sound. I have to adjust it everyday. When combined with a pump that makes a lot of machine-like noise, I was tempted to send it back. But it's quite charming so I'm putting up with the issues. The manufacturer could fix these problems and then it would be a real winner. June 13, 2012
Rated 3 out of 5 by Cute ... but the pump makes me nervous The design is lovely, a bit smaller than I hoped for though. The pump, however, is a loud and overactive not calming tempo. I will have to replace the pump with a much less vigorous one. June 10, 2012
Rated 5 out of 5 by Everyone wants to know where I got it! Very easy to set up, good directions. I have received lots of compliments and people that visit want one too. Dog uses it to drink out of, since it is low to the ground. Very colorful. However, this fountain has no hooks or indents on the back so that it can hang on a wall--you would have to put it on a shelf or on pavers to have it sit higher off of the ground. NOT for year-round use. June 8, 2012
Rated 4 out of 5 by Beautiful! Weighed a ton! Packed with great care, and all fears of loose/missing/dislodged tiles were totally dispelled by the manufacturer in their packaging. Easy to assemble. The only complaint I have, is that the fountian sounds like water falling on wet cardboard. Most distressing. I really think that stones on the installed screen might cause the screen to collapse, so I'll try a small bit of hardware cloth over it, and then add some Petoskey stones for a regional flavor. Mine will sit outside for summer, and come into the heated area of the house for storage in the winter, precluding any problems. I just wish it was taller! June 8, 2012
Rated 4 out of 5 by Even more beautiful than pictured This fountain is absolutely beautiful; we have been delighted with it. A couple of drawbacks initially, though. First, we had a little confusion on how to place the filter/screen. By first placing it with the screen on top, the stream of water made an unattractive "plopping" sound; so we assumed we had placed it incorrectly. We ended up putting it in upside down and immediately realized that was wrong so replaced it with the screen up again. I lived with the "plopping" sound for 5 minutes before I wanted to ship the fountain back. My husband, however, came up with a great idea. We placed polished stones on the screen, and now the water trickles through the stones which mitigates the plopping sound and gives us the tinkling sound we had expected. The other drawback is a direct result of the stones on the screen. Water splashes out of the fountain after hitting the stones, so the fountain needs more frequent filling. Hence, and as another reviewer also mentioned, the fountain should be placed where splashing won't be an issue. All in all, though, the beauty of the fountain makes up for those minor shortcomings and I would definitely buy it again. June 7, 2012
Rated 5 out of 5 by Wonderful addition to any garden A very solid heavy handsome fountain that is easy to install and looks very classy on our summer house porch. The fish detail is rather charming and unusual. June 3, 2012
Rated 5 out of 5 by This is beautiful!! The Chianna fountain arrived today & is beautiful against a dark trellis in my rose garden. Very reminiscent of the south of France or Italy & the koi fish spout adds a touch of whimsy. Was easy to put together by myself. It is heavy (box weighs 100 lbs) so if you can get help, it will go faster. Like another reviewer, I put it on a cement block to raise it up a bit from patio blocks as the rustic acanthus detail on base gets lost if it's too close to the ground. Took some teal coloured Mexican tiles to camouflage the cement block. Called customer service because the catch bowl did not seem to fit with pump protruding, but was told it is not supposed to fit flush against the fountain back. Propped it up with some ceramic pot feet & its height now hides the cord and plastic tube. It is colourful and cheerful and the price is really right! Thanks Ballard for the lovely addition to my garden. May 16, 2012
Rated 5 out of 5 by Absolutely gorgeous! I had been looking for the "perfect" fountain & I must have looked at hundreds of them & then I came upon this one! I am redoing my patio & wanted a fountain so I could hear that lovely water sound which is so cooling. It arrived in a huge box, very well & carefully packed. I could take the top part of the fountain out of the box but the basin part is extremely heavy so I had to wait for my handyman to come over & set it up. I wanted the fountain elevated as I did not want it on my new rugs on the patio as there is normally spashing with a fountain. I set it on a very sturdy outdoor umbrella table that I had just bought to go between my reclining chairs to hold my umbrella. If you plan to put it on a table, the table needs to be very solid & strong as the fountain weighs 100 lbs. The colors are gorgeous & I love the koi fish spouting water. The water falls into a mesh covered smaller basin & not into the larger one although there is water in there. It does not have the tinkling sound that I like but more of a gushing sound as the water hits the mesh but I am going to buy some small decorative river rocks & lay them on the mesh & that will probably solve the problem. I added lots of plants & flowers around it in the coordinating colors & it just looks beautiful! I love coming out to the patio now as it is so restful. All I need now is a light for the fountain & finding one will be my next project. I highly recommend this fountain as it is really beautiful & unique! May 11, 2012
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Product:HS275-Chianna Fountain

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