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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 107 reviewers.
Rated 5 out of 5 by Beautiful fountain After reading the reviews, I ordered the fountain and am delighted. It was very easy to put together. To enhance the sound of the water, I purchased a small shell bowl and placed it on top of the screened bottom piece. It really adds to the look and gives a very relaxing sound. August 22, 2016
Rated 4 out of 5 by Gorgeous. Takes some tinkering Needed to fiddle and add some stones to make sound acceptably pleasant. Otherwise it sounds like a faucet. We used a smaller pump and added some small rocks. August 6, 2016
Rated 4 out of 5 by Great quality, as described Very nice fountain, solid and well constructed. Only thing that I don't like is that the water sound isn't trickling, but a solid stream of water, so can be quite noisy. I've fixed this by putting a sponge in the water to dampen the noise, but if you a looking for a subtle trickling sound, you may be disappointed, or need to modify it like I have. Would have been great if there was an upper level to first capture and disperse the water. July 2, 2016
Rated 5 out of 5 by Beautiful and solidly crafted fountain! What a beauty, hand laid tiles, sunny mediterranean colors, beautifully crafted, solid and built to last, none of the plastic resin stuff here, cast concrete with an aged patina, love the carp that emits the water flow, my only very minor issue is the water flow is kind of like a faucet, but what a small issue compared to the amount of joy I get looking at this on my deck everyday and nice bonus surprise, it looks even better in person than the catalog picture! June 4, 2016
Rated 4 out of 5 by Beautiful fountain - pump making noise though I am absolutely glad I purchased this fountain. I read through reviews before purchasing, so there were no surprises. I put a yardstick out on our patio in the place I planned to put it, so was aware of how large it was (or wasn't). Because Ballard sent me a tracking link, I was able to have our handyman on hand when it arrived to set it up immediately. It's gorgeous and I'm happy with the look of it. The water sounds are as everyone else mentioned. You CAN adjust the water flow on the pump itself, but it doesn't give you too much control. Either slower, which splashes a lot, or faster, which is the open spigot sound others have noted and doesn't splash at all. I may experiment with different methods and maybe a different pump, using other reviews as a guideline. The only issue I have is that the pump was absolutely silent for those first 3 days. Then we went out of town for 4 days and turned it off. Ever since we turned it back on, the pump is now noisy. I've googled every imaginable solution, but none of them work for my pump. The sound it's making completely negates any discussion of whether I'd prefer the slower or faster speed of water! All I can hear is the pump. However, I'm still pleased with the purchase because I could find nothing comparable out there...I'd been looking for some time and everything looked so cheaply made! It's gorgeous, and reading other reviews, I think I can find a solution to the pump. It's just a shame I have to. :( May 29, 2016
Rated 5 out of 5 by Very nice fountain-Lots of compliments I made a base for this fountain out of cinder block and slate tile and it gave it extra height. I'm very happy with my purchase. May 12, 2016
Rated 5 out of 5 by Lovely fountain This fountain is just as pretty as the picture. It's a bit smaller than I had in mind for the original space where I was going to use it, but it fits very nicely in another area. VERY easy to put together (4 parts) and was happily flowing water in about 4 minutes. Don't hesitate to buy this, it's a lovely addition to any garden or patio. August 7, 2015
Rated 5 out of 5 by I love this fountain This is just a great piece at a great price. The pump works well, it's not too splashy and it makes a very nice sound. We sit in our backyard now all the time. It's wonderful. I love the dolphin spout and the tile mosaic. August 6, 2015
Rated 4 out of 5 by Stunning garden accessory The fountain is very attractive and an interesting garden accent. Assembly is super easy. The water flow is fast, straight down, and one speed and the sound of the water is muffled by the pump protection screen directly below. I was able to adjust the sound by filling the basin completely and adding a small rock and saucer on top of the screen to pool water which created a trickling sound without blocking the water flow to the pump. The basin and back piece seem to be ceramic, so I'm guessing it will not weather freezing temps. July 29, 2015
Rated 5 out of 5 by Just Lovely! This is a beautiful fountain, a lovely addition on our deck, and truly reminiscent of Italy. It was easy to put together, the running water is soothing sound. We are happy with our purchase. July 26, 2015
Rated 4 out of 5 by chain to control water flow hi, love my fountain! but i did not like the sound or the splashing. so one day I was watching the rain fall thru my rain chain. A lite went off, a rain chain for my fountain. first i replaced water pump with a smaller flow pump, then I found some small link oval chain, and gently!forced a link into copper tube in koi, anchored chain w/lovely river rock on top of screen. the chain slowed the flow of water to where it does not splash, looks fantastic, and sounds beautiful! July 22, 2015
Rated 3 out of 5 by Beautiful fountain BUT loud and very splashy!!! I love the looks of this fountain, but it is very loud and I cannot adjust the flow of the water. I have read the other reviews of this fountain, and this seems to be the same problem for others. I have tried small river rocks on the screen to try and make the water softer, but that only made it splash more! I filled the water one morning, left for the day, and came home to a soaking wet patio, and no water left in the basin!!! I was surprised that the pump was still working! I have tried a cork in the fish's mouth to try and cut the flow down, but that really hasn't worked. I was hoping that Ballard Design would have addressed this problem by now since so many others have the same complaint. I do love the look, and I love hearing the sound of a fountain on my patio, so I will try some of the other remedies written about to try and make it work. Buyer beware! If you place the fountain somewhere where you don't care about the splashing this one is for you. July 19, 2015
Rated 5 out of 5 by Great for the price Very good quality. Really hard to find a decent fountain in this price range. Easy to put the 2 pieces together although they are quite heavy. Works great! July 13, 2015
Rated 4 out of 5 by I was a little disappointed in sound of the flow of the water. The fountain is absolutely beautiful. However, I am disappointed in sound of the water hitting the filter. I don't know what to do to fix this situation. July 4, 2015
Rated 5 out of 5 by Beautiful Fountain This tiled fountain is very beautiful and is very easy to set up, only three pieces and the pump. The only downside is that the water splashes and needs to be refilled. Even then it will continue to work for 12 or more hours. It just has a different sound when completely full of water, more of a typical splash that fountains have. When lower on water, the sounds is more like rain on the roof. Both sounds are nice. June 28, 2015
Rated 2 out of 5 by Looks great, but the actual size was smaller than I thought it would be I was very disappointed about the actual size. The picture in the book looks much larger. I didn't look at the dimensions. But the color and the tiles look great. I would have really loved it, if they made it in a larger size. June 11, 2015
Rated 5 out of 5 by Love this Fountain Exactly as advertised----small, compact, beautiful design, and the sound of the water is perfect-----Used in our bedroom, and what a great way to sleep! June 10, 2015
Rated 5 out of 5 by Beautiful to look at and hear! Easy assembly. Careful though it is heavy, which is a good thing. I set mine up on my patio next a grounded outdoor rated plug. It is fairly high but when it sits directly on the ground it can appear short. I set mine on a short tower of decorative landscape stones with a set of black wrought iron trellises behind it - PERFECT! Raised it to the right height. I agree with several other reviewers that the water pump DOES NOT regulate the flow of water (no matter where you set the speed) so the flow can sound like a faucet. I too put stones on top of the screened filter but when the water hit the stones the water splashed out, but i sounded more relaxing. I found if you keep the water level high in the bowl the sound running out of the faucet and into the bowl is much more relaxing as the sound changes without losing water all around the base. All in all the fountain is perfect and I am buying the blue tiled one for my Mom for her patio. June 6, 2015
Rated 4 out of 5 by Colorful and Smoothing This fountain is a bright spot of color in our backyard. The sound of the water is smoothing and the birds love it. It makes you feel like you are on vacation. June 3, 2015
Rated 5 out of 5 by BEAUTIFUL COLORS This is a great addition to my yard. The colors are beautiful and blend perfectly with so many pots I have in my yard. You can't beat the price and I love the free delivery. June 1, 2015
Rated 5 out of 5 by Looks Perfect! We were looking for a small fountain for our backyard garden and considered several run of the mill ones that we saw at some local nurseries and garden stores. Then I received the Ballard catalog with this featured and knew I had to have it - it was different, colorful and would provide more interest than just the sound of trickling water. We love it and looks great in our backyard corner. June 1, 2015
Rated 5 out of 5 by Just Perfect! Great quality, so happy it isn't plastic. Easy for me to install without assistance. The tiles are beautiful; I love the bright colors. I placed it in my patio garden, a corner setting with plants around it and small colorful succulent pots in front of it. A small frog and turtle hang on the pumpcover as if watching the steady stream of water. My walking partner and I especially enjoy sitting by it for our after walk cooldown. The sound is very soothing and even seems to speed up our cooling off. It is a most welcome addition to our backyard here in draught stricken CA. May 31, 2015
Rated 5 out of 5 by SO ATTACTIVE and the sound so soothing! I can't say enough about how much I LOVE this fountain. The colors are vibrant and it is VERY well made. It was easy to assemble and now as I sit on the patio with a glass of wine, I feel like I'm in Tuscany!!!! August 30, 2014
Rated 3 out of 5 by Smaller than I thought It is difficult to figure out how tall this fountain is from the images, since there is no object of reference in the pictures (a person or a pet, rather than just plants) to have an idea of the size. I was expecting it to be taller, like 4-5 feet tall. It is only 3 ft tall, which makes it look small in the space that I wanted it on (against a wall on a second level patio). I agree with he other reviewers, that with the screen, rather than river rocks, it does not sound as nice a normal fountain, but the upside is that there is minimal splash out, which also means less frequent refilling. July 29, 2014
Rated 5 out of 5 by Great Product! I bought this fountain to use inside for my 2 Highlander Lynx cats. They are large and love running water. The only modification I made was cut a hole in the screen and placed a large sea shell so that the water would not bounce off the screen onto the floor. I love the color and size of the fountain! July 11, 2014
Rated 4 out of 5 by Just Beautiful I absolutely love my fountain. The reason for 4 stars instead of 5 is the actual fountain pump only lasted for a couple of weeks. The fountain itself though is just beautiful and I am very happy with my purchase. It is a beautiful addition to the front of my house. July 2, 2014
Rated 2 out of 5 by pump has only one speed, very fast There was nothing to indicate that the speed could not be regulated. I believe that for this price there should be a way to turn down the flow. It is more like a faucet that a fountain. June 27, 2014
Rated 5 out of 5 by Colorful and Charming Fountain I already have a wall fountain on our patio but when I saw this one, and on sale:-) I quickly ordered it. It arrived in a flash, was super simple to set up and now it is a treasure to enjoy. This fountain is so colorful and well made and if you do not like the sound of the water, do buy some decorative stones to help with the splashing sound. I love the fact that the pump has such a lovely cover that match the rest of the fountain. Will have years of enjoyment with this charming piece. So old world and interesting rather than stark and bland. June 18, 2014
Rated 5 out of 5 by I love the look, sound and feeling I get watching it on my deck I love all things Tuscan...I feel a sense of Italy as I look at my colorful fountain that adds so much to the atmosphere on my third floor balcony.KAS The flowing water succeeds in masking the traffic sounds below, one reason I chose to buy a fountain. This very unique, brightly colored design is so original is truly the inspiration piece for all other balcony décor. June 17, 2014
Rated 5 out of 5 by Chianna Fountain This fountain is beautiful. It was quick and easy to set up and works very well. I'm very pleased. Colors were true to catalog picture. June 11, 2014
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