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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chianna Fountain 4.2 5 79 79
Absolutely gorgeous! I had been looking for the "perfect" fountain & I must have looked at hundreds of them & then I came upon this one! I am redoing my patio & wanted a fountain so I could hear that lovely water sound which is so cooling. It arrived in a huge box, very well & carefully packed. I could take the top part of the fountain out of the box but the basin part is extremely heavy so I had to wait for my handyman to come over & set it up. I wanted the fountain elevated as I did not want it on my new rugs on the patio as there is normally spashing with a fountain. I set it on a very sturdy outdoor umbrella table that I had just bought to go between my reclining chairs to hold my umbrella. If you plan to put it on a table, the table needs to be very solid & strong as the fountain weighs 100 lbs. The colors are gorgeous & I love the koi fish spouting water. The water falls into a mesh covered smaller basin & not into the larger one although there is water in there. It does not have the tinkling sound that I like but more of a gushing sound as the water hits the mesh but I am going to buy some small decorative river rocks & lay them on the mesh & that will probably solve the problem. I added lots of plants & flowers around it in the coordinating colors & it just looks beautiful! I love coming out to the patio now as it is so restful. All I need now is a light for the fountain & finding one will be my next project. I highly recommend this fountain as it is really beautiful & unique! May 11, 2012
Very pretty, needs a few tweaks The fountain is very pretty. The tile looks even better in person - it is very shiny and practically glows. The surrounding area is a little redder than the picture, more of a sandstone color, and is a bit fake looking to me, but not bad. It is smaller in person than the dimensions had me expecting - the basin flares out at the top, so the dimensions are based on the widest part of that flare. I bought some clear glass vase filler stones to put on top of the screen to make more of a water/splashing sound, but that does make some water splash out. I also ordered a pedestal from the zhkis web site. (Ballard doesn't carry any. It took a lot of searching to find one, so I thought I should share where I found it.) I'm hoping that these two tweaks will make it five stars. Overall - a very pretty fountain, with a few things that need tweaking. August 7, 2012
The most beautiful fountain I could find! I love the colors, the quality and the ease of putting it together. I am so happy I purchased this and after reading all the reviews I took the advice of one customer and purchased some river stone to put in the basket that catches the water to give a little extra softness to the sound of the water falling as it normally sounds like a hose is open and pouring out. I might even run to the hardware store to get a fitting for the spout to slow the water down even more since the adjustment on the pump doesn't seem to make a huge difference. May 22, 2014
Fabulous in every way! Loved the fountain. It is beautiful, easy to put together (even for me!) and works perfectly. August 17, 2012
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Product:HS275-Chianna Fountain