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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 102 reviewers.
Rated 4 out of 5 by Gorgeous. Takes some tinkering Needed to fiddle and add some stones to make sound acceptably pleasant. Otherwise it sounds like a faucet. We used a smaller pump and added some small rocks. August 6, 2016
Rated 4 out of 5 by Great quality, as described Very nice fountain, solid and well constructed. Only thing that I don't like is that the water sound isn't trickling, but a solid stream of water, so can be quite noisy. I've fixed this by putting a sponge in the water to dampen the noise, but if you a looking for a subtle trickling sound, you may be disappointed, or need to modify it like I have. Would have been great if there was an upper level to first capture and disperse the water. July 2, 2016
Rated 5 out of 5 by Beautiful and solidly crafted fountain! What a beauty, hand laid tiles, sunny mediterranean colors, beautifully crafted, solid and built to last, none of the plastic resin stuff here, cast concrete with an aged patina, love the carp that emits the water flow, my only very minor issue is the water flow is kind of like a faucet, but what a small issue compared to the amount of joy I get looking at this on my deck everyday and nice bonus surprise, it looks even better in person than the catalog picture! June 4, 2016
Rated 4 out of 5 by Beautiful fountain - pump making noise though I am absolutely glad I purchased this fountain. I read through reviews before purchasing, so there were no surprises. I put a yardstick out on our patio in the place I planned to put it, so was aware of how large it was (or wasn't). Because Ballard sent me a tracking link, I was able to have our handyman on hand when it arrived to set it up immediately. It's gorgeous and I'm happy with the look of it. The water sounds are as everyone else mentioned. You CAN adjust the water flow on the pump itself, but it doesn't give you too much control. Either slower, which splashes a lot, or faster, which is the open spigot sound others have noted and doesn't splash at all. I may experiment with different methods and maybe a different pump, using other reviews as a guideline. The only issue I have is that the pump was absolutely silent for those first 3 days. Then we went out of town for 4 days and turned it off. Ever since we turned it back on, the pump is now noisy. I've googled every imaginable solution, but none of them work for my pump. The sound it's making completely negates any discussion of whether I'd prefer the slower or faster speed of water! All I can hear is the pump. However, I'm still pleased with the purchase because I could find nothing comparable out there...I'd been looking for some time and everything looked so cheaply made! It's gorgeous, and reading other reviews, I think I can find a solution to the pump. It's just a shame I have to. :( May 29, 2016
  • 2016-08-12 T11:14:58.097-05:00
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Product:HS275-Chianna Fountain

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