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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 97 reviewers.
Rated 5 out of 5 by Lovely fountain This fountain is just as pretty as the picture. It's a bit smaller than I had in mind for the original space where I was going to use it, but it fits very nicely in another area. VERY easy to put together (4 parts) and was happily flowing water in about 4 minutes. Don't hesitate to buy this, it's a lovely addition to any garden or patio. August 7, 2015
Rated 5 out of 5 by I love this fountain This is just a great piece at a great price. The pump works well, it's not too splashy and it makes a very nice sound. We sit in our backyard now all the time. It's wonderful. I love the dolphin spout and the tile mosaic. August 6, 2015
Rated 4 out of 5 by Stunning garden accessory The fountain is very attractive and an interesting garden accent. Assembly is super easy. The water flow is fast, straight down, and one speed and the sound of the water is muffled by the pump protection screen directly below. I was able to adjust the sound by filling the basin completely and adding a small rock and saucer on top of the screen to pool water which created a trickling sound without blocking the water flow to the pump. The basin and back piece seem to be ceramic, so I'm guessing it will not weather freezing temps. July 29, 2015
Rated 5 out of 5 by Just Lovely! This is a beautiful fountain, a lovely addition on our deck, and truly reminiscent of Italy. It was easy to put together, the running water is soothing sound. We are happy with our purchase. July 26, 2015
  • 2015-10-07T07:28:33.571-05:00
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Product:HS275-Chianna Fountain

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