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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Chianna Fountain 4.2 5 94 94
Just Lovely! This is a beautiful fountain, a lovely addition on our deck, and truly reminiscent of Italy. It was easy to put together, the running water is soothing sound. We are happy with our purchase. July 26, 2015
chain to control water flow hi, love my fountain! but i did not like the sound or the splashing. so one day I was watching the rain fall thru my rain chain. A lite went off, a rain chain for my fountain. first i replaced water pump with a smaller flow pump, then I found some small link oval chain, and gently!forced a link into copper tube in koi, anchored chain w/lovely river rock on top of screen. the chain slowed the flow of water to where it does not splash, looks fantastic, and sounds beautiful! July 22, 2015
Beautiful fountain BUT loud and very splashy!!! I love the looks of this fountain, but it is very loud and I cannot adjust the flow of the water. I have read the other reviews of this fountain, and this seems to be the same problem for others. I have tried small river rocks on the screen to try and make the water softer, but that only made it splash more! I filled the water one morning, left for the day, and came home to a soaking wet patio, and no water left in the basin!!! I was surprised that the pump was still working! I have tried a cork in the fish's mouth to try and cut the flow down, but that really hasn't worked. I was hoping that Ballard Design would have addressed this problem by now since so many others have the same complaint. I do love the look, and I love hearing the sound of a fountain on my patio, so I will try some of the other remedies written about to try and make it work. Buyer beware! If you place the fountain somewhere where you don't care about the splashing this one is for you. July 19, 2015
Great for the price Very good quality. Really hard to find a decent fountain in this price range. Easy to put the 2 pieces together although they are quite heavy. Works great! July 13, 2015
  • 2015-07-28T08:15:43.629-05:00
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