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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 457 reviewers.
Rated 5 out of 5 by This product is pretty and strong. I really like the rug, It looks great in my guest bathroom. September 5, 2013
Rated 4 out of 5 by Color was a disappointment Lovely outdoor rug. But color looks more grey than blue. Very light & easy to transport. Took it in a recent "Glamping" trip. September 5, 2013
Rated 5 out of 5 by Great rug and design I purchased 2 of the 5x8 rugs for my kitchen in gray/sand. They look just as described. The sand stripes are a bit darker than pictured, but since the description indicates sand color, I was prepared for that. They still look great. An indoor/outdoor rug was just what was needed to break-up the space in my large kitchen placing one in the preparation area and another under the kitchen table. The low profile makes for easy vacuuming and clean-up in this high-traffic area. I liked them so much I picked up the 2x4 for the kitchen door leading to the patio. The 2x4 rug has a smaller stripe pattern...I wish it had the same stripe width as the others, but it still works as intended and coordinates well with the other 2 rugs. September 4, 2013
Rated 5 out of 5 by So chic for the price! This rug is chic and fabulous at an unbeatable price! I'm ordering more. September 3, 2013
Rated 2 out of 5 by impossible to unpack or return The rug is nice, but the packing materials are impossible. It is cellophane/vacuum wrapped in one layer that is bad enough but then the outer plastic wrap is super tight. If you cut it to get it off, there is nothing to return it with - so be sure before you remove it. Most stores know to wrap them in a lose plastic in case you need to return it. By the way, I am in my 40s - not an age issue. September 1, 2013
Rated 5 out of 5 by love this rug Excellent quality great color could not be happier. September 1, 2013
Rated 5 out of 5 by Great look I was thrilled when I unrolled this fabulous rug. I stage homes for sale and this is going to be an important neutral piece to build around with its wonderful neutral colors. The quality and thickness was a pleasant surprise as well. Love it. September 1, 2013
Rated 5 out of 5 by Excellent outdoor (or indoor) rug! I bought the black/beige version - it's beautiful and crisp with my iron furniture and beige cushions. I just sweep it off when leaves, pine needles fall on it. So far, it's a great purchase. August 31, 2013
Rated 3 out of 5 by Worth the price I bought this rug on sale and while it's not wonderful, it was a good bargain and will work for the time being. The light color in the "black and cream" isn't really a cream color. It is much more gray or taupe than cream. Because of allergies, I can't have a plush rug that has to be vacuumed so having one that can be taken outside, shook out and hosed off is my only option. I think though that I will probably have another canvas painted rug commissioned to go with my new décor. August 31, 2013
Rated 5 out of 5 by Great rug for the money. I bought the brown and cream chevron. The cream is a true cream. It is softer than a sisal rug. It was so cheap, you can't go wrong. It gives the livingroom that pop that it needed. The thread count is a little less than I thought but that's OK. August 31, 2013
Rated 5 out of 5 by Great Outdoor Rug I was pleasantly surprised by how much I love this rug! I was looking at other similar rugs for double the price. It's great quality and adds fun personality to my patio. I already have a few friends planning to purchase one! August 30, 2013
Rated 5 out of 5 by I love this rug! Just bought the 8x10 size brown chevron rug. It is really nice! Very true to color, and feels very good under bare feet - not at all rough. I have it in my office and everyone comments on it. Furniture glides right over it and doesn't shift or rumple the rug. I'm tempted to order one in another color for another room, but don't want to overdo the chevron thing. I don't know yet about wear - haven't had it long enough to know how it will hold up, but for the price I paid for such a large rug it would be hard to disappoint. Highly recommend! August 22, 2013
Rated 5 out of 5 by Great addition to the terrace Great looking rug. Soft, not scratchy, on the feet. Debris sweeps right off. Just took a day to flatten out the edges from being rolled and packaged. Chevron pattern looks great on the terrace. August 22, 2013
Rated 5 out of 5 by Second one I've bought! I really love these Chevron stripe indoor/outdoor rugs, they are inexpensive and just great! I bought one for my living room, and a smaller one for a bathroom. Very easy-care and stylish. August 18, 2013
Rated 3 out of 5 by I enjoy the look of the rug but they do not lie flat. I am enjoying the look of this rug, but I am upset that after several weeks, the rugs still do not lie flat on the ends. I still trip on them at times. They come rolled up; I turned them over and placed heavy objects on them for about 4 days before turning them right side up on the floor to try and correct this problem. August 16, 2013
Rated 5 out of 5 by Gorgeous accent rug I needed a rug to add interest to my small apartment patio, and this chevron stripe rug was the perfect choice. With the bistro table and potted plants that I already had, it really transformed the look of the patio. It's also an excellent quality rug....I could not be happier with this purchase! August 15, 2013
Rated 4 out of 5 by This rug looks great in my outdoor screen room. Love this rug. Looks great, substantial. I was a bit concerned...color is more green than I expected ( mineral sounded more steel colored and on line looked like that, so be warned). We will have to see about cleaning as we use it, but after several heavy rains, I am very pleased with the way it responds. August 10, 2013
Rated 5 out of 5 by Love it We purchased this rug for our dining room. Not only are the dogs' water bowls placed in the dining room, but the sliding door to the back porch is off of this room, so there is a lot of dog traffic. This rug stays looking great, much better handling water, dirty paws and dog hair than the traditional rug we had previously. Functionally, it is terrific but I also love the style. The colors are great and the simple chevron is modern and fresh. August 10, 2013
Rated 5 out of 5 by Very nice rug I have this rug placed in my laundry room, as well as the other rug I ordered from Ballard. The rugs look beautiful. I love their appearance and quality. They really dress up my laundry room. I was so pleased with these two rugs that I ordered two more for my kitchen. Thanks for sending them to me so quickly. August 9, 2013
Rated 5 out of 5 by Very pleased with this product My daughter saw this rug in the Ballard Designs catalog and said she would like to have one for the floor in the nursery being made ready for my grandson. I surprised her by ordering it and we are both very pleased. The rug looks to be well made and long lasting. As my daughter and son-in-law also have a 100lb. lab who seems to favor laying on it, this is an important feature! August 8, 2013
Rated 5 out of 5 by Beautiful rug! Purchased this for my screened in porch and it is just perfect. Very striking, excellent quality and chairs move very easily on it. Just what I was looking for. August 7, 2013
Rated 5 out of 5 by Just what we thought from the catalog description We are very happy with our decision to purchase this product. It was just as described in the catalog. It looks great on our weathering deck and helps protect our grandchildren from the possibility of getting splinters as they run across it. August 1, 2013
Rated 5 out of 5 by Exactly what I was looking for! After searching for an outdoor rug for MONTHS that would work for my kitchen entry, I found this and bought it right away. It cleans easily (a must with dog and two young kids) and has held up great! July 31, 2013
Rated 5 out of 5 by This product is beautiful! After eye balling this rug for almost a year I finally made the purchase. I am so glad that I did! This rug is perfect in my space and I LOVE it! July 30, 2013
Rated 5 out of 5 by Perfect on a cement floor I put this rug in the laundry area of my garage. It brightens up the area so well and dries easily, if there should be any spills or overflows! July 24, 2013
Rated 5 out of 5 by Great price for a cool rug I bought this rug for our kids playroom (set-up in our garage). It's a very cool look, and I love that I can just take it outside and wash it down when the kids track dirt in from the yard, or spill an art project. I wouldn't use this inside- its not soft enough, even with an outdoor rug pad. But this was perfect for what I was looking for! July 17, 2013
Rated 5 out of 5 by In Love! I bought this rug for my living room. It is a high traffic area and we have 2 dogs. This rug is perfect for the spot and I couldn't be happier. It is stylish, yet functional. Easy to clean (our dogs shed like crazy) and reasonably priced. I love it so much that I am debating about buying a runner for our upstairs hallway. I bought the grey/sand in the 8' by 11' and really like the large stripes. I would recommend this rug to anyone! July 17, 2013
Rated 4 out of 5 by good quality Through the years I have purchased several outdoor rugs from Ballard Design, all for indoor use, and have never been disappointed. I purchased the chevron gray for the kitchen, the downside to this particular color is the 'white' in the rug makes the rug look dirty. I have purchased a black and sand from Ballard in the past and the colors are much crisper. July 17, 2013
Rated 4 out of 5 by Great looking rug and great price! This rug has worked out fabulously for my husband's office. It looks wonderful and I checked other chevron striped rugs and none compared to how nice this one is for the price. July 17, 2013
Rated 5 out of 5 by Good Quality Mat Durable nice modern pattern. True to the picture. Good quality mat. Excellent price! July 14, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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