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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 457 reviewers.
Rated 5 out of 5 by great rug!!! We wanted to spruce up our deck and this rug certainly fit the bill. Got this rug in black it looks beautiful with our white ballasters. There are so many choices out there we're glad we chose this one. June 6, 2012
Rated 5 out of 5 by Super Stylish I ordered the black/sand runner version of this rug for our kitchen. It exceeded my expectations and I've already received compliments on it. I've also already recommended it to friends who asked where I got it. Love it! June 8, 2012
Rated 5 out of 5 by love this chevron pattern I ordered this rug for the chevron pattern but when it arrived I was even more pleased with the neutral gray color and the fact that I can use it indoors and outdoors. Great rug that will hold up to pets and kids! Will probably order another for our guest house! June 9, 2012
Rated 5 out of 5 by Attractive rug The price was reasonable, the quality is good, and it's very attractive. I would recommend purchasing this rug. June 10, 2012
Rated 5 out of 5 by I love this rug !!! I expected this indoor/outdoor rug to be stiff and coarse like a sisal rug can be - but I loved the pattern and colour so much I took a chance and I am so glad I did!!! Besides the beautiful colour and chevron pattern (I purchased the grey w/sand) This rug feels soft under bare feet yet stands up well to a lot of foot traffic from the garden. I am using this rug in my Bungalo's kitchen...the floors and lower cabinets are fairly dark - this rug brightens every part of the room and gives so much visual movement I can hardly believe how wonderful it looks..this rug brings my 20's kitch into the modern world.. This rug is a great way to give an older kitchen a quick and easy facelift that's looks fabulous! I would easily recommend this rug - I already have to my friends.. June 10, 2012
Rated 5 out of 5 by Great rug!! I love this rug! It fits great under my sink in the kitchen and cleans easily. I have spot cleaned it with water and that works very well. It is also soft to the feet which is very important because of its location. June 13, 2012
Rated 5 out of 5 by Love it I am obsessed with grey and chevron so this is perfect and so so reasonable! June 14, 2012
Rated 5 out of 5 by Love how it looks and functions! I've got two little kids and they are always making a mess under the table, this is so easy to clean! I love the color and the way it looks in my room. June 15, 2012
Rated 5 out of 5 by Great addition to our screened in porch I was a little hesitant to order this because of the price but it was worth every penny. June 16, 2012
Rated 5 out of 5 by Great rug for great price! I bought this rug for my office. Looks great with my zinc gray walls, white cabinets, and black granite counters. I bought it in the gray/ivory stripe. Great rug for a great deal! June 16, 2012
Rated 5 out of 5 by Great rug with lots of style This rug adds panache to any area! I ordered this for my mudroom and it adds style and the durability is unmatched! I am going to order one for my entry way as well! Great rug for the price! June 22, 2012
Rated 5 out of 5 by Great pattern, color, softness The chevron rug has rich color, trendy pattern, and softness to the feet - a great new look for a room which is occasionally full of children and grandchildren! Because of the way it will be used, I look forward to keeping it clean (after taking it to the deck!) by washing it with a hose. Hope it lives up to my expectations then. June 28, 2012
Rated 5 out of 5 by Great pop of fun! This rug gives my traditional front entry a fun twist. We get lots of compliments on this rug, it's a piece that gets lots of attention. July 2, 2012
Rated 5 out of 5 by This rug is just what I needed and expected from the description. I wanted a "summer" rug for my laundry room, and this rug is perfect. It adds a modern touch to my traditional room, which is adjacent to my front hallway. July 2, 2012
Rated 5 out of 5 by Chevron Stripe Rug I ordered the largest size in the Chocolate/Natural color for my covered patio. It compliments my outdoor dining table & feels nice under foot. My only constructive critisism would be that the Natural color is more of a light tan color. I don't know if the other colorways have more of a natural color instead of tan. The pattern is striking & modern & the coloring is beautiful & works well with my decor. Love it! July 3, 2012
Rated 5 out of 5 by Love this rug! This rug actually looks better in person than in the picture. Very good quality! Chevron stripes are awesome. Perfect addition to my sunroom! July 5, 2012
Rated 5 out of 5 by Love it This rug is exactly what I expected and just what I wanted! July 5, 2012
Rated 5 out of 5 by Exactly as advertised. This rug worked perfectly for me as I completed my new more "Summery" look. The chevron stripe was just what I was looking for and the color was spot on. July 9, 2012
Rated 5 out of 5 by perfect spot for new rug This rug added color and a touch of summer to my dining area. Easy to clean and wears well. July 10, 2012
Rated 5 out of 5 by I'm so glad I purchased These are the best rugs. I bought two - the runner, to place along the kitchen counter and the 5x7 for under the kitchen table. These are the perfect alternative to wool rugs in the kitchen as they can be sprayed down with the garden house to remove common kitchen spills. There isn't a sacrifice on style either - the chevron pattern provides a nice kick of design! I love the way my kitchen looks now- so modern, but still very functional. July 12, 2012
Rated 5 out of 5 by Fantastic, especially for the price! I love this rug. It is in my dining room and has already been spilled on. The spill came up so easily with absolutely no evidence of a stain. With three little boys and a dog, this rug was perfect for us. Beautiful and such a great price point. July 15, 2012
Rated 5 out of 5 by Cevron Area Carpet .. This Chevron design looks great in a covered screened patio. It goes with Wide Black & White stripe cushions on my wicker chairs and wicker sectional couch. The dynamic is striking. Great fast shipping, as always. July 15, 2012
Rated 5 out of 5 by nice rug for the product Durable rug that is well made, especially for the price. We have a cat who loves wool, which means he scratches and destroys natural fiber rugs. This rug is cat resistant! July 20, 2012
Rated 5 out of 5 by I love the look! I am using the chevron run in the dinning room, its sits under an old distressed trestle tablel and on top of dark wood floors. The ocre colored Ikat drapes(Ballard Design) and the chevron rug have really tied everything together and made dining relaxing. July 20, 2012
Rated 5 out of 5 by Just what I needed! I put this carpet in the laundry room and it is the perfect touch! July 25, 2012
Rated 5 out of 5 by A trend with staying power I purchased two of the smallest size Chevron rugs in the gray color to use in my kitchen - one by the back door and one in front of the sink. I love this rug! It has the style and softness of an indoor rug and the durability and ease of cleaning of an outdoor rug - the perfect combination! Dirt, stains, cat claw plucks...this rug resists them all. I hope Ballard keeps this rug as a regular stock item. I would love to see this rug offered in a shorter "runner" size (5 ft. length) to use in the bathroom in front of a double sink. A great rug at a great price! July 26, 2012
Rated 5 out of 5 by Looks fabulous! Great quality indoor/outdoor rug. Using in living room and love the bold pattern. Smooth texture under feet. Best of all, it cleans very well (kiddo got sick-just took it outside and hosed it off- it dried quickly too). July 29, 2012
Rated 5 out of 5 by Perfect rug! I bought this rug in chocolate in the largest size for the breakfast room, which is the perfect color brown. It is beautiful, perfect sized, and SO SOFT!! We have had it for about a month and get so many complements on it. I didn't get a pad and don't need it because of the weight of the table and chairs. It lays completely flat and the edges have not curled and do not seem like they ever will, even with rolling the vacuum over/around the rug. Needless to say, I am so happy with this purchase! It brings so much texture and warmth to the kitchen/breakfast area. We bought it in the store as it was sold out online. August 6, 2012
Rated 5 out of 5 by Great look for a great price! I purchased this rug for my tiny little apartment deck. I love chevron print and it was perfect to match my patio set. It stays clean even with rain and is soft to sit on with the dogs! Love it! August 6, 2012
Rated 5 out of 5 by Love these rugs!! I ordered 2 rugs to go in heavy traffic areas of my daughter's kitchen (sink and stovetop). They look great and she loves them. August 13, 2012
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug
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