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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 457 reviewers.
Rated 5 out of 5 by Love the look! Great look for the price. Looks great in my laundry room. July 10, 2013
Rated 5 out of 5 by JUST PERFECT! So so happy with this rug. It is just perfect in my living room. I bought the 8x10 and it fills the room with such character. Pet resistant and almost stain proof...just wipe stains with a wet towel. The only issue was finding a mat for underneath. Without a rug pad it slides all over so be careful. Such a great rug for the price!! July 10, 2013
Rated 5 out of 5 by Looks great! This rug lives up to the other reviews. It looks really good on my covered front porch. Perhaps because I have mine out doors, but I think it seems like an outdoor piece. July 5, 2013
Rated 4 out of 5 by spice up a traditional decor I bought rug for bathroom, my mistake, my dressing area is tiled with square tiles. Ooops, the chevron pattern in rug makes your eyes go crazy. I moved the rug to the adjoining bedroom and perfection was achieved. Thank you Ballard Designs July 5, 2013
Rated 5 out of 5 by Cute rug - good value. Really like the look of this rug (I bought the black) - quality is fine - needs a rug pad underneath which is to be expected. Looks great on tile - I am using it just inside the double-doors of our walk out basement. Very happy with what I got for the price I paid. July 3, 2013
Rated 2 out of 5 by Fun rug, but concerned about wear This is a very graphic rug and I love how it makes my kitchen floor pop, but I have noticed that despite owning the rug for less than a month, the rug edges are looking fuzzy and worn. I certainly wouldn't recommend it for high traffic areas. June 30, 2013
Rated 5 out of 5 by Dear Sirs We have had the Chevron Stripe carpet over 2 months. It exceeded our expectation. We use it in our family room and had a reunion of over 5o men, women children. and animals salsa was spilled cleaned right up with no stain at all. I have 1 Yorkie,and 3 kitties so we choose hardwood floors for easy cleaning and indoor outdoor carpet under the kitchen table, family room and the formal Living room. I 'm finding that the price was fantastic. I would recommend this product. to my friends. This is the 3rd indoor outdoor rug ordered and have had wonderful comments on all.PS we did put a pad under rug June 30, 2013
Rated 5 out of 5 by Nice design and well made I bought this rug to put outdoors on patio. So far it is doing fine and I love the chevron design. June 27, 2013
Rated 4 out of 5 by nice rug Very nice rug. The lighter color chevron stripe is darker than it looks in the catalog. Adds a nice contemporary feel to the room. I really like that it's washable and versatile. June 27, 2013
Rated 5 out of 5 by Best rug ever! I keep buying more! Living with two large dogs in a wet and sandy part of Florida, we needed an entry rug that was easy to keep clean and stand up to a lot of traffic. After replacing the rug almost monthly, we noticed this one in the catalog and purchased the runner about a year ago. It still looks the same, shows no signs of wear, stays flat, and looks good as new with a quick vacuuming. We are so happy with it, we bought one another one for the kitchen, and then a large one for the bedroom. We love the natural, yet modern look of it. I'm contemplating buying more, just in case it's discontinued at some point. June 23, 2013
Rated 4 out of 5 by Good choice if looking for Chevron detailing Rug is nicely edged with a black only criticism is that there are some irregularities in the weave that show up as black specks or lines....Must be soft enough on the surface as my cat likes to lie on it. June 21, 2013
Rated 5 out of 5 by Product is great as well as the service and delivery I needed an outdoor carpet for my front porch. Other companies advertised outdoor carpets but their products were plastic and shredded in no time. Then I discovered Ballard Design and their carpets and will only buy from them in the future. June 20, 2013
Rated 5 out of 5 by Better than expected! I never expected the quality to be so high. Not only does it look great but it is very durable without looking like outdoor material. I am very satisfied with it and so happy to have purchased it. June 20, 2013
Rated 2 out of 5 by Poor Disappointed with the quality of this rug, it is quite thin and coarsely woven. Would not buy again June 19, 2013
Rated 5 out of 5 by Great Rug! I love this rug! In the catalog it looked to be cream and black stripe, which was beautiful, but I was leary that it might get dirty. I was pleased to find when it arrived that it's more of a tan color. I have it on a black deck which absorbs a lot of sunlight and the rug is showing zero signs of fading. I'm going to buy another one exactly like it for my patio. Great price for such a huge rug! June 18, 2013
Rated 5 out of 5 by Great Price Exactly what I expected from picture. Size is perfect for our front porch. June 16, 2013
Rated 5 out of 5 by So stylish! I love this rug! It was the perfect addition to update my home office/library. June 15, 2013
Rated 5 out of 5 by Perfect Indoors or Outdoors & Pet Friendly! We bought this rug for our living room (a work in progress...) and we love it! We have a small dog who tends to leave his "mark" from time to time. We didn't want to risk purchasing an expensive rug just in case. We love that this rug is easy to clean, just a little soap and water if there are spills etc. (thankfully the dog has not marked his territory!). The value, quality and aesthetically pleasing design exceeded our expectations. This was our first Ballard purchase, and certainly not our last! June 14, 2013
Rated 4 out of 5 by Great rug for a great price I needed a rug in a high traffic area of my home that wouldn't show dirt readily. This rug definitely serves that purpose in addition to being a really great print. I would definitely recommend this rug to other people. June 13, 2013
Rated 5 out of 5 by Just as pretty indoors as out I bought this rug to use in my freshly painted garage/laundry area, but while the painting was in progress it resided in the family room. Looked so pretty I hated to send it back to the garage. When I did, touch-up paint (white latex) was accidentally spilled on the new rug, arrrgggh. A quick trip to the back yard and garden hose, good as new! I want another one. June 12, 2013
Rated 5 out of 5 by love my new dog friendly and stylish rug runners! Great quality for the price and I shopped around for a long time to find the chevron pattern in a runner at an affordable price. June 12, 2013
Rated 5 out of 5 by This product is durable and looks fantastic. Great find. I have it in my entryway and absolutely love it. Easy to keep clean. I get so many compliments. I will order more for my outside decks. June 7, 2013
Rated 5 out of 5 by Great Rug! 3 toddlers, 1 husband and big Yellow Lab and the rug still looks great. I have gone through several different area rugs in my kitchen including sisal and nothing has held up to that kind of wear and tear as this rug has. Thanks! June 6, 2013
Rated 5 out of 5 by Beautiful Rug - great price fabulous rug! I purchased this rug in the black/sand color and it is beautiful. I do recommend a rug pad underneath and placing weights on the corners for the first day to flatten it out. Please note this has the feeling of an outdoor rug - it's not soft - so don't expect something plush and comfy. I'm using this rug in my laundry room but would also consider under the kitchen table or any other high traffic areas. June 6, 2013
Rated 5 out of 5 by Love these rugs :) I recently purchased the large 8x10 and two of the 2x8 runners in the gray color for our home. The gray is a nice warm gray color and I absolutely love the contemporary feel it instantly gave to our home. We have two dogs and a teenage boy and the rugs get a lot of abuse, but are holding up nicely. I thought that they may get dirty quickly, but they look fabulous and seem to even hide the dirt. I also purchased two of the 2x8 runners and a 2x4 runnner in the mineral color for our cabin in Wisconsin. The color is gorgeous - just as pictured online. Thanks Ballard Designs for the affordable, stylish rugs made for an active family with four legged members. June 6, 2013
Rated 5 out of 5 by Great design/Easy clean I purchased this rug in grey for use in the cargo section of my silver SUV to protect the floor AND the furniture items I haul around. Double sided carpet tape on back seats holds it in place. Being an indoor/outdoor rug, it's easy clean. Chevron design adds style to a rather bland interior of the car! June 5, 2013
Rated 5 out of 5 by I love this rug I bought it in gray and off white. I have a black lab who sheds like it is her job and this rug seems to camouflage it nicely. Easy to vacuum. Does not look like an outdoor rug and the price is great too. I would like to see more designs so I can add some to other rooms. June 4, 2013
Rated 5 out of 5 by Great rug Bought the rug as an affordable dining room rug and I'm really pleased with it. The coloring is a little blue gray but it works with our room and we love it. June 2, 2013
Rated 4 out of 5 by Good value. The rug looks great on our porch, it really finishes off the room. The rain comes in to the porch, and it does not harm the rug, which is a great plus. Very happy with it. June 1, 2013
Rated 5 out of 5 by Great, stylish rug for cost! I ordered this rug in 2 sizes, one small for in front of my kitchen sink and one larger for my front foyer area. They are fun, stylish and add a great pop of interest and color to my home. I love that I can sweep the kitchen one to keep it clean. Vacuum works great on it too. best part is in 1-2 years when I am tired of it I will order a fun, new pattern. This is the 3rd time I have ordered Ballard indoor/outdoor rugs and used them inside my house! May 31, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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