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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 465 reviewers.
Rated 5 out of 5 by Chevron strip indoor/outdoor rug I love this rug. It looks great on my family room hardwood floor. Ordered the runner for the front door also. I get lots of compliments! August 18, 2014
Rated 5 out of 5 by Really ties the room together The rug seems to be very durable and it looks lovely inside, you would never guess it is an indoor/outdoor rug. August 8, 2014
Rated 5 out of 5 by Easy upkeep... The small size rug is perfect in front of the kitchen sink. The strawberry crushed on it, came right off with a little water, a brush and paper towel. Wasn't that easy?! July 30, 2014
Rated 5 out of 5 by Cleans easily I ordered the black chevron stripe runner for the a short hallway between my kitchen and yard/pool. Initially the runner looked a bit "zebra stripe like" but I quickly got used to it and now think it looks great and gives a contemporary flare. It absorbs water well when kids come in from pool and after putting a sticky rug mat, it no longer slips. The best part is that it is so easy to clean! In 2 weeks this rug already got soiled with a jar of baking flour, dog urine and feces (agh!!). I sprayed it with cleaner and washed it with a hose outside and it came out spotless. I highly recommend this rug for any busy household with kids and pets! July 28, 2014
Rated 5 out of 5 by the pattern is lovely, and the material is of good quality the pattern is lovely, and the material is of good quality July 20, 2014
Rated 5 out of 5 by Excellent quality I bought the large size chevron rug in rust for my back porch initially but ended up with it in my bedroom of my log home. It looks wonderful! So wonderful that I purchased the 4x6 for my master bath. The rugs lay flat on my hardwood floors. Nothing but positives for this product. July 14, 2014
Rated 5 out of 5 by Modern update at low cost Replaced a jute rug with the gray/sand chevron rug for a different, updated look in a beach house. Adds a nice pop of contrast. The gray/sand was darker than I expected, with the sand a darker color than cream. Smooth texture and comfortable underfoot. July 9, 2014
Rated 5 out of 5 by Perfect rug! Love the outdoor convenience, with indoor softness! July 7, 2014
Rated 5 out of 5 by great rug! I purchased 2 of the 2' x 3' black chevron rugs and I'm pleased with the quality and the look. I've had them for about 6 months. At first I had them in my kitchen then moved them to the deck when the weather started getting nice. They look really nice in my kitchen but I love them on the deck too. They have not faded and are holding up real well with all the sun exposure they receive. When we had a long rainy period it didn't hurt the rugs at all matter of fact the rain cleaned them well. They also feel real good on your bare feet!! I may order a couple more in the light blue. Don't hesitate to purchase they are a good buy. July 5, 2014
Rated 5 out of 5 by Chevron Stripe Rug I really like this rug. I love the color. It looks just like the catalog. It is an indoor /outdoor rug and I'm using it in a guest bedroom. It is lays flat and is not rolling up at the corners. It looks and feels durable and makes the room look modern with the chevron pattern. July 4, 2014
Rated 5 out of 5 by Stylish and durable I purchased two of these rugs for my laundry room which has an exterior door and also a door leading into the back hallway of our home. They're stylish and have the durability necessary to handle wet feet and dirt. July 2, 2014
Rated 5 out of 5 by LOVE this rug! Bought this for my front entryway and absolutely LOVE it! So easy to clean and I love the statement of the chevron. I've already received several compliments on it. I'm sure I will purchase another rug for another area of the house soon. June 22, 2014
Rated 5 out of 5 by Looks great! I love my new chevron rug! I ordered one for the area in front of my kitchen sink which is high traffic. The color mineral is really nice and goes well with my beach decor. The shipping was quick and the quality appears to be top notch and durable. I have just ordered the Bermuda rug in the largest size, can't wait to see it! June 19, 2014
Rated 5 out of 5 by I love this rug I bought the gray/sand version for our outdoor patio and I'm very pleased. I love the chevron pattern and it looks great on our travertine patio. I had read all of the customer reviews and my one concern was the mention of the edges curling but I did not have that problem. We have already entertained several times and it has held up well - very easy to hose off or brush clean. And I feel that this was an excellent value - I'm very happy with my purchase! June 19, 2014
Rated 5 out of 5 by Chevron.....indoor/outdoor rug We are very pleased with our chevron, indoor/outdoor rug. Our daughter has had one for a year and it still looks like new. It is in her living room. We have put ours on a screened porch and it looks great. We have gotten many compliments. Also the delivery was very fast. The rug is great for households with pets. June 18, 2014
Rated 4 out of 5 by summer rug This is a nice rug for summer - good colors. However, I would have been happier if it were a few inches wider and longer - a straight 3'x5' would have filled my space better. June 15, 2014
Rated 4 out of 5 by great product lived up to my expectations after viewing in the catalog June 15, 2014
Rated 5 out of 5 by great looking It looks great on my front porch. I haven't had to clean it yet, but assume it will not be too difficult. June 5, 2014
Rated 5 out of 5 by Loved this rug! This rug really made my outdoor patio "pop". It goes great with my furniture. June 2, 2014
Rated 5 out of 5 by Great looking rug I am really happy with this rug. I wanted to jazz up the guest room after putting in all new wood floors in our Palm Springs area home. It can get a little dusty here at times and I have found ordinary carpet/rugs to be too difficult to maintain. Even though this is an outdoor rug, it doesn't look or feel like it. Got the gray/sand one and it fit perfectly with rest of the decor. If you are looking for a good neutral with a little pizzazz, this is a good choice. May 31, 2014
Rated 5 out of 5 by I love this rug! We just built a screed porch/room onto our house and I have been looking for the perfect indoor/outdoor rug to go in this space. I have been a bit hesitant to purchase one online as I am no able to see the true color and feel the texture of the rug. However, after I found this rug online I knew it was the one for our space. Reading the other reviews confirmed it for me and I made the purchase. I ordered the largest rug in the Mineral/Ivory and the color is true to the picture on the website. I just received the rug today and it is already in place and I am thrilled with my purchase. May 30, 2014
Rated 5 out of 5 by Great area rug, indoors or out Love this rug. Got the gray/sand, 5x8 Is in my new apartment on top of carpet, in front of sofa and under the coffee table. Grounds the whole room in a contemporary look, but still blends well with transitional pieces in the room. Perfect for my needs. On top of that, the price was very affordable compared to other chevron rugs I looked at. Just love chevron stripes. May 30, 2014
Rated 5 out of 5 by Rug looks even better in person than in catalog. I am so pleased with this rug. It looks great under my kitchen table and it is very easy to clean when something spills. May 27, 2014
Rated 5 out of 5 by Good quality item that I think will give me years of service. Great design, color and quality at an affordable price. May 25, 2014
Rated 4 out of 5 by I am looking forward to having the rug on our patio.... The patio is being remodeled, but I am looking forward to putting it all togehter. The rugs looks exactly as I had hoped, and I am thinking or ordering the runner to match for the bridge that connects to the main house. Thank you for following up, I will place my runner order a little later today..... Kind regards, Elke Tinter-Hollander May 22, 2014
Rated 5 out of 5 by Chevron Stripe Bold and Sassy... Patting myself on the back for making a great choice...and Ballard for the offering! Ordered Black with Sand for my all purpose room: guest/media/craft room. Pattern perfect punch with Kiwi walls and rubbed black wall units. Made me so happy, ordered smaller sizes for laundry, kitchen, and door mats. Returned to order mineral/ivory for kitchen and bathroom. Perfect 'punch' to any decor...Placing I/O Ballard rugs everywhere; with 4 Indoor/Outdoor cats, i need durability, great style, and affordable prices. Hope Chevron stays around for quite awhile. May 19, 2014
Rated 3 out of 5 by Item was okay I was trying to replicate the picture on one of the cover catalogs. The picture of the rug and pillows looked blue and white so I called to discuss precisely what was shown on the magazine. The actual colors are very different on different pictures on the website, even though they're the exact same item. I bought the smallest rug in gray to see the true color and figured I'd buy the larger if I liked it and save myself trouble in returning if I didn't. It's not a bad rug, but it won't work for me in the larger size. The smaller one that I ordered will now be used as an inside doormat. May 19, 2014
Rated 5 out of 5 by Awesome! I bought the gray chevron rug for my dining room and just love it! Would highly recommend! May 18, 2014
Rated 2 out of 5 by This product has some problems. Disappointed in the overall quality of this outdoor rug but, given the price, my expectations may not have been realistic. It did look very good in the photographs but of course most products do. The principle difficulty is that it won't lie flat. It has retained its buckled appearance. I wanted to send it back but couldn't re-pack it once I had taken it out of the bag. I intend to replace it with another choice I am able to see before buying. May 17, 2014
Rated 5 out of 5 by So happy with this rug I have purchased 3 of these Chevron rugs from Ballard now and am so happy with them all. My last rugs were shedding fibers everywhere, causing a constant need for cleaning, but not these! They look great and are holding up very well. I would highly recommend. May 16, 2014
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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