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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 465 reviewers.
Rated 5 out of 5 by In love! Beautiful rug, excellent quality. Looks just like the picture, it's soft, and very low-maintenance. Highly recommend! December 8, 2013
Rated 5 out of 5 by Great indoor/outdoor rug We have two dogs, so we were looking for a durable option for our family room. The Chevron Stripe rug has been great - it's easy to clean, very durable, and doesn't look like an outdoor rug. We chose aqua and we're very happy with it. December 8, 2013
Rated 5 out of 5 by Have Pets or Kids go for this rug Love this rug..Love the design. Gives my classic furniture a really fun Pop!. My cats have done naughty things to it and it cleans up like new! Its thin like a grass type mat, but thats what I wanted. Easy clean, but stylish. I will order another soon. December 2, 2013
Rated 5 out of 5 by love that it won't fade I am using in a very sunny casual dining area and love the fact that it doesn't fade! The carpet is easy to clean and does not attract dog hairs. Very happy with delivery service and return service, the first color I ordered didn't go well with my furnishings. December 1, 2013
Rated 5 out of 5 by LOVE THESE RUGS! I now have 6 of these rugs (different sizes/different rooms). I have both the gray & black. I live in the deep south & have a pool right off the livingroom through sliding glass doors, I also have 5 cats & a Lab. These rugs add beauty to my home & yet are SO easy to clean & maintain. The smaller rugs I can pick up and hose off. The larger ones I can vacuum easily & I spot clean (hairballs, red wine, & coffee so far) with just water/white vinegar mix. I bought first rugs over a year ago (large under dining room table, med.under the livingroom coffee table) still look brand new. Bought another smaller rug for the veranda between house/pool without damage yet from pool chlorine. Bought 3 more for bedrooms. You can't go wrong, believe me. November 28, 2013
Rated 5 out of 5 by Great rug Great rug. Easy to move and clean. Love the design. Perfect size for our dining area. November 27, 2013
Rated 5 out of 5 by beautiful rug at a great price I love this rug! I bought it for my office/craft room and it was the perfect size and material for this type of space. There is no pile so my desk chair rolls easily over the rug. The color was a gorgeous blueish gray and complimented the other muted tones I already had in the room. So happy I found a rug that worked in my existing space for a price that didn't break the bank! November 27, 2013
Rated 4 out of 5 by Chevron rug I purchased this rug about a month ago and for the most part love it. It still looks a little wrinkled from the unroll and is on the thin side but it still looks amazing in my dining room. I would buy it again! November 27, 2013
Rated 4 out of 5 by Chevron Rug and runner Very nice quality. The runner is a bit too wide. I have had runners coming from my garage for over 20 years and they have always fit between the entry way. This one needs to be cut to lay flat on the floor. November 23, 2013
Rated 5 out of 5 by Attractive, durable This is the 7th indoor/outdoor rug I have purchased! They are perfect for a home with 2 dogs. November 21, 2013
Rated 5 out of 5 by Versatile and Striking design I was looking for something that would be "pet friendly" indoors that would suitable to use for an outdoor lanai in the future. I wanted something that was stylish over hardwood floors with black leather furniture and golden colored walls. This was perfect and the price was just right, particularly with a free shipping special offer. November 20, 2013
Rated 3 out of 5 by nice, inexpensive rug i like the rugs... especially the design (i bought two sizes of the gray/cream chevron stripe)... but they are really thin... and do not lay very flat (at least not yet). the edges still curl up... and they've been on the floor for about three weeks now. November 14, 2013
Rated 4 out of 5 by Cute rug, very durable This weave of rug is very kid friendly and traffic friendly. Was going to use it as an area rug but used instead as an entrance rug. Only complaint is how tightly the rug is rolled up for shipping and that takes over a week to uncurl. November 12, 2013
Rated 5 out of 5 by perfect rug for me delivery was faster than i expected...i'm so happy with my chevron rug...have a wooden floor and don't need anything under the rug, the coffee table anchors it to the's true, the corners are a bit out of shape because it came rolled...but all you need to do is roll it back in the opposite direction to retain its shape...i got the biggest size in black and really works well with my sunflower yellow draperies...i have antigue asian furnitures so the chevron design really added pizazz to the room...the best part is the price, i got it on sale...thanks ballard... November 10, 2013
Rated 5 out of 5 by LOVE IT! Yes, it is a thin rug, but this means my doors open over it. I purchased a large rug for under my kitchen table and a runner for in front of the sink. The size of the chevron patterns are different, but I like the contrast. A super punch of pattern and a much softer texture than I would have imagined for an indoor/outdoor rug. I am going to purchase the same rug in other patterns for both my foyer and laundry room. Dogs plus kids plus dirt plus spills = you need this rug. November 9, 2013
Rated 5 out of 5 by Great rug and amazing price! I love this rug! It was even better than I expected. Though it is an indoor/outdoor rug it is not at all 'plastic' feeling. I purchased the rug for indoor use. Since I have pets I thought it would make for easy clean up should there ever be an accident. I love the large size and even though it is a patterned rug it really reads as a neutral. November 8, 2013
Rated 5 out of 5 by Great value for the size and style I needed a large outdoor rug for my back patio. The chevron design seems to be everywhere right now so when I saw this rug on sale I had to order it. Most rugs in stores near my home were smaller and more expensive. The rug arrived in a timely manner and looks great on my back patio. Even though it is more for outdoors, I think it would also look great indoors and I may purchase another rug for my daughter's apartment. November 7, 2013
Rated 5 out of 5 by Excellent Rug Excellent rug! I have it in my living room, we have dogs and two kiddos. It works well with my busy lifestyle and is a breeze to clean! November 7, 2013
Rated 5 out of 5 by Great product with current look. I ordered three different color combinations to use in different areas of my home.The gray combo is very understated but rich. The brown combo looks great in my kitchen with my chocolate cabinets. The black and sand lends a touch of class to our porch. Each one compliments the current decor. I am thrilled with durability and style. I would certainly recommend these rugs to be used indoor and outdoors. November 7, 2013
Rated 5 out of 5 by It gives the space a fresh and modern look. This rug is in my teenager's room. It not only brightens up the space, it looks modern and fresh. It's also a breeze to keep clean and for a teenager (or a teenager's parent) that's a must! November 7, 2013
Rated 5 out of 5 by Smart and stylish Large rug under kitchen table, small rug at kitchen sink. Very stylish look and easy to spot clean. Large rug pattern is bigger than the small rug pattern, just as pictured. Strong chemical smell first couple weeks as expected with any polypropylene product. November 7, 2013
Rated 5 out of 5 by Wonderful casual rug I have 4 of these indoor/ outdoor rugs. I do love the chevron design on this one. I use these rugs at two entry ways and the get dirty like my good rugs used to do as well. With these rugs, I pick them up and hose them off to really clean them. They dry quickly. I switch them when one rug is drying out. The real reason that I changed to this type of rug was because of my small dog that likes to mark his territory when a stranger comes to the door. You just cannot get dog urine completely out of a tufted rug. November 7, 2013
Rated 5 out of 5 by Great Value Very pleased with my rug purchase. It arrived on time and in excellent condition. Looks fabulous in my kitchen. Like that you can hose it down should you spill something on it. Great feature with kids and pets around. November 5, 2013
Rated 1 out of 5 by The picture looks much different than the rug :( This was a first disappoint for me w/ a Ballard Designs product. The chevron striped rug looks faded. I got the black/white one and it looks dingy - I kept it because it was easier to keep than return it. The quality was good but the colors were faded. November 2, 2013
Rated 5 out of 5 by great product and very reasonable Love it! Exactly as pictured and love it being indoor/outdoor so I can clean it easily. October 31, 2013
Rated 4 out of 5 by Great Value and Functionality Needed a new rug for our entryway. We have three dogs so wanted something that could be easily cleaned yet looked good in our foyer. Rug not only looks good, cleans easily, and is very reasonably priced October 31, 2013
Rated 4 out of 5 by Nice Indoor Outdoor Rug I have two of these rugs of which one is in the entry way. They are very easy to maintain. You do need to put a rug pad under them to keep from sliding on a wood floor. The way the rugs are rolled for shipping makes it a challenge to get the ends to lay flat. After receiving, I unroll the rug and then roll them back up in the opposite direction and leave them rolled that way for a day or two before laying them on the floor. The ends lay flatter after doing this. I had someone recently suggest steaming it at the end. Hmmm that may be a good idea also. October 30, 2013
Rated 5 out of 5 by Great rug, great price Color and pattern fantastic! Rug really added to look of our patio. October 28, 2013
Rated 5 out of 5 by This is an excellent product. I love the chevron stripe and when I saw it online with Ballard Designs I knew it would be perfect for my needs. I have recently remodeled my home and now have hardwood floors throughout. This rug is exactly what I needed for my kitchen floor by my sink and stove area. It is thin and washable and pretty. What's not to love ? October 27, 2013
Rated 5 out of 5 by This product looks great. I got it to go in my foyer and as you walk in from the garage. It looks like it will be very easy to keep clean. October 27, 2013
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Product:RW211-Chevron Stripe Indoor/Outdoor Rug

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