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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Rugs
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Chevron Stripe Indoor/Outdoor Rug 4.6 5 182 182
Outdoor rug for my deck I have had the chevron outdoor rug for a couple of weeks. I bought the gray and sand color. it goes so well with my deck which is gray. The pattern creates movement on an otherwise flat surface. It cleans well with a hose and seems to dry quickly. It is a great value for the money. I bought a second smaller size for another seating area on the deck. September 22, 2012
Great rug! Was a little hesitant to buy this as it was stated as an indoor/outdoor rug. Most rugs I had looked at in a store were on the "plastic-feeling" side. I wanted to put this runner in my kitchen but didn't want anything plush. Once I opened the package, I knew it was perfect. It is soft and has been very durable so far. It was a great buy. October 3, 2012
Love this rug! Color is exactly as pictured(gray). We put this rug in front of our kitchen sink area and it works perfectly. It does not have a lot of cushioning, so we bought a cushioned rug pad for underneath. You can wipe spills up easily(even cranberry sauce)and water does not sink through to my hardwood floors below. Really happy with this rug. November 30, 2012
Love these! Perfect for kitchen! I ordered three of these rugs for my home in the black. I put one inside my front door, and two in my kitchen (one in front of the sink, one in front of the oven). They are perfect. They don't attract dog hair like the ones we had there before and I know that when I clean them, I can take them outside and hose them down. Love these! March 11, 2013
Great pattern, color, softness The chevron rug has rich color, trendy pattern, and softness to the feet - a great new look for a room which is occasionally full of children and grandchildren! Because of the way it will be used, I look forward to keeping it clean (after taking it to the deck!) by washing it with a hose. Hope it lives up to my expectations then. June 28, 2012
Love this rug! Bought this rug for a beach house dining room. The pattern and color were exactly what I expected from the catalog and the rug is comfortable under my feet. It fit perfectly with a yellow and gray decor. I am getting ready to order two more of the outdoor Ballard rugs, as I am delighted with the quality and the price! January 17, 2013
Great rugs! Chevron pattern is a win and these rugs look terrific in our loft. The pattern is strong and bold-color is a bit deeper gray with a tinge of blue vs true gray but with all the grey in our home the color looks fine. Order came quickly and well packaged (as do all Ballard purchases)- great company and great product! November 28, 2012
Perfect for our nursery We were looking for geometric print rug that was study enough to be vacuumed often since we have indoor dogs, and this rug is perfect. It is not one of those soft rugs you lay a baby on, but it is one that adds lots of character and is versatile (could go anywhere and be used for foot traffic or just decor). August 19, 2012
Love it! I absolutely love this rug! It's softer than I expected for an outdoor rug and within a couple of days it was laying completely flat. I have the black and sand and the colors are so neutral and look great in my family room! I am so obsessed with this rug I might need a runner or front door rug as well. February 10, 2013
Gorgeous and Affordable I bought the Gray/Natural chevron in the largest size- 2 of them for a long room. They are great looking, durable to high human and pet traffic, and I have not had any issues with the edges thus far. The pattern is a great interesting choice for an otherwise understated room. It brings it to life! May 9, 2013
Modern, durable, high quality rug I love the grey stripe chevron rug in our mudroom because the cream color is dark enough to disguise dirt from our shoes. The chevron print is a little busy-looking but perfect for a small area like a mudroom. I love indoor/outdoor rugs because they are durable and easy to clean. Great price too! December 17, 2012
Love this rug----just what I expected. This rug is exactly what I was looking for and meets all expectations! It is high quality and beautiful! May 20, 2013
Very nice! We purchased the runner for our kitchen island area and it looks great. Some reviews cited that the corners curl up, causing a tripping hazzard. We didn't find that to be a problem at all. The natural color is darker than what shows in the catalog and online. But it still looks good! November 1, 2012
Low maintenance I love this rug! Its looks great and is really easy to clean. I was suppose to exchange the smaller size that I originally ordered for a bigger one but ended up keeping both because I like it that much! I put one in my son's bedroom and the other in the garage by the laundry area. November 21, 2012
Great product for the price We purchased this product because of the great price point, design, and durability. As other reviews mentioned, it is more of a blue gray than gray gray. For being an indoor/ outdoor rug, it is really soft. It really has a great look to it. Wish it came in even larger sizes. February 1, 2013
Great rug This rug is perfect for our office, we were looking for a thin rug that would fit well under our furniture. It looks great. We were a little concerned about it being too bold but the grey and "white" are both nice neutral colors. The white is definitely a cream type color. February 13, 2013
Stylish but practical rug! I bought this rug for inside my back door in the sunroom and I am so pleased with it. The color is perfect (bought the gray) and I love that I can take it out and hose it off if I need to. This is a great rug at a great price! Want the larger one next for my outside area. December 15, 2012
just perfect! I purchased the gray chevron stripe rug for my covered front porch door. It looks wonderful on the slate floor and lends an updated look! Easy to clean, doesn't track in, light to lift and sweep around, and lays flat. Even my 30-something daughters gave it the thumbs up January 16, 2013
Perfect for the patio or kitchen This is a perfect rug for my kitchen. I can be a messy cook at times so I was happy to see that spills and drips clean off very easily. The colors were exactly what I expected. I do wish the stripes were wider which would give the rug a bolder, high-end designer look. September 12, 2012
Great rug! Love this new rug. Using it in my kitchen near the sink. Have gotten many compliments. In fact, a visitor was actually going to go ahead and purchase the same rug because she loved it so much. One corner curls up a bit and it does shift slightly but overall very happy November 7, 2012
Love it! I am using one 5x7 and two runners at my front and back patio doors. Wonderful! They look very nice - expensive - despite the material being durable indoor/outdoor, which is a requirement for our busy family. The pattern is on-trend, and the colors are beautiful. September 19, 2012
love this chevron pattern I ordered this rug for the chevron pattern but when it arrived I was even more pleased with the neutral gray color and the fact that I can use it indoors and outdoors. Great rug that will hold up to pets and kids! Will probably order another for our guest house! June 9, 2012
Just what I was looking for! Could not be happier with my purchase! It arrived in a timely manner and the color is as described. It is a very good quality for the money - just wish Ballard would offer free shipping more often - I think I would be inclined to make more purchases if they did. March 30, 2013
Love it! Bought this for my family room and I love it! We have boys and dogs so the durability was the reason for purchasing. Not only is it durable but very high-end. The grey color is beautiful with the cream accent. Paired with my brown leather sectional- a winner!! September 30, 2012
I love the look! I am using the chevron run in the dinning room, its sits under an old distressed trestle tablel and on top of dark wood floors. The ocre colored Ikat drapes(Ballard Design) and the chevron rug have really tied everything together and made dining relaxing. July 20, 2012
rich color The rug is placed at the bottom of the stairs to my newly remodeled basement. The stairs are painted a russet brown which the rug compliments nicely. So many browns in home decor are flat but this one is rich and vibrant. I will be buying the runner soon. January 9, 2013
Great Rug! I bought the Grey Chevron rug and it is perfect in my foyer. The gray is a soft gray so it is not too bold looking. I did have to buy a rug pad as i have hardwood floors and the rug would slide without the pad. Have received many complements on the rug! November 16, 2012
Super stylish! I purchased this rug in the largest size to use in my family room, which is styled very shabby chic. I wanted to add a modern pop and this rug did just that. I am very pleased. My only complaint is that it is taking a while for the rug to flatten out. November 28, 2012
Durable, good quality and striking appeal I purchased this rug for my daughter for her dorm apartment. It is of very good, durable quality. We added rug skid protection for this rug on hardwood flooring. It is striking and matches her decor perfectly. She is very happy with this product! August 19, 2012
Great Rug for the Price I love my new rug! It is exactly what I thought I was getting. Because of the way it was folded during shipping it did take a few days for the creases to work out, but those are long gone now. It's a great addition to my high traffic entry way. September 11, 2012
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